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Reviews (2,102)
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Reviewed 8 April 2012

We just return from 4 days at the Blue Diamond, we spend the first 3 days of our trip at the Blue Bay Grand Esmeralda and they proposed us to change. The hotel site is wonderful and the rooms are great but we had a couple of problems. In our first room we didn't have hot water and the air conditionning didn't work, the first morning we had to leave early because we had an excursion, we ask for the shuffle but it take 40 minutes so we didn't had time to eat and they refused that we took food out of the restaurant. The hotel expend to a mile long so you have to take the shuffle. The second day they accept to change room because they still didn't fix the problems, we lost a lot of time calling them and waiting for them to call us back they said the room will be ready at 16:30, we call to be sure it was ready before leaving the beach but we finaly had the new room at 18:30. The second room was a beautifull suite next to the ocean with a terrasse on top, it was perfect.

We leaved the hotel very early for our plane so we ask the room service to be at our room at 5h20 for breakfast on our patio in front of the sea, they never showed! Finaly we went to the lobby and we received the breakfeast there (it was not what we order) and it arrived at 6:10 (the airport transportation was 6:20). Some people waited 3 days to have hot water and others were frustated because they waited an hour for the shuffle and were affraid missing their flight.

So the hotel, the site with the lagoon, the cenote... the rooms, the food are wonderfull, like in a movie but I would have prefer a less beautiful hotel and no frustrations.

Room Tip: Beachfront rooms are wonderful and you don't have to use the shuffle most of the time.
  • Stayed: April 2012, travelled as a couple
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4  Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2012

We were given the opportunity to transfer from the BlueBay Esmeralda to this resort for our last night. We couldn't get over how amazing this place is. The service and food is 5 star and beyond. The rooms are heaven. The grounds are astounding. Thank you so much Blue Diamond for such an amazing experience! Look forward to returning one day!

  • Stayed: March 2012, travelled as a couple
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Thank AmyLaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

We returned from Blue Diamond last week, and miss it so! We had wonderful service and delicious dining. Our room overlooking the ocean was perfect-immaculate and spacious. A wet-bar that was ours to use freely. We had a Nespresso machine in the room which we loved. If we wanted something, all we had to do was mention it, and it was ours. The staff went out of their way to please, and always around if you wanted something. Our thanks to Sergio, Jesus, Roman, Anita, Gabriela, and all of you who were so helpful, cheerful and happy, making our vacation even better. Oh, and I can't forget the Temazcal Ceremony! Breathtaking!

It's hard to say exactly what made this such a great experience. The physical resort is awesome (rooms are gracefully beautiful and lavish), food is excellent (not the faintest hint of steam table), and the service enthusiastic, but there was something beyond. Some quality of the place brought out a special feeling in the guests. While I have enjoyed conversations in other resorts, here I found guests and employees to be absorbing, warm, and friendly.

We will be back next year!!

  • Stayed: March 2012, travelled as a couple
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2  Thank RussinExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

My boyfriend and I went for a week to Blue Diamond by BlueBay and the constant service never ended. The scenery is absolutely beautiful. This hotel had the prettiest views I have ever seen.I highly recommend staying here. The room is unlike anything I have even seer so spacious and posh

  • Stayed: March 2012, travelled as a couple
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4  Thank Ali A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2012

We can't say enough about this fabulous resort. The pool, beach, villas, food and the staff were superior. This is a 5 star resort. The beauty of this experience is the tranquility of
the surroundings from the villa overlooking the river, the rooftop view of the ocean, jungle
and river. The outstanding cuisine, service and the staff who were always warm, friendly
and delivered the most exceptional service. We were completely catered to both with drinks at the pool and throughout breakfast, lunch & dinner. This resort offers the utmost in privacy in a serene and peaceful environment. A huge plus is the town of Playa Del Carmen is only 6 miles away for shopping or a night out on the town. Golf is also covneniently located nearby. For a truly one of kind luxurious and the ultimate in a relaxing vacation is the Blue Diamond. Antonio, Gabriella, Daniel, Amando, and every one of the staff were not only outstanding but just a treat to engage in conversation. We love this place and want to go back next year.

  • Stayed: March 2012, travelled as a couple
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2  Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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