While planning we've shortened our stay at the Blue Diamond to 2 days after reading a few alarming reviews, and are really regretting it. I would definitely plan a longer stay at the resort in my next trip. I want to give the hotel 4 1/2 stars but the option wasn't there so I stuck with 5 stars. The resort is not perfect, but it's definitely good enough to providing an amazing vacation, and the staff are really working hard to improve the resort. The hotel grounds are gorgeous and so is our room. The staff are all very friendly and accommodating. Even with the stormy weather we really enjoyed our two nights at the Blue Diamond. The details are discussed below:
The hotel is a gated property with tight security. We took a cab to the hotel and the guard would only let us in after making sure that we are guests of the hotel (confirmed our reservation details).
We were welcomed with a cold towel and a chilled drink upon arrival. The check-in process was very quick and included an introduction to the hotel grounds and services.
We had the patio junior suite and it was beautiful. The room was very spacious, with a walk-in closet, considerable living area, two double beds (as required), a washroom with his and hers showers and an outdoor bathtub. The mattress is very soft and pillows also very comfortable. There is of course a patio with a view of the garden and pond, there are also lounge chairs in our patio which we used relax during the day and stargaze at night. A reviewer previously mentioned water leaking through the roof when raining, which made me a little nervous as a storm was forecasted to hit the area. The storm did make it here but the room was completely leak-proof. We either lucked out in the room assignment or the problem was already fixed by the hotel. The only problem we had with our room is the lack of sound proof, we heard snoring in the next room one afternoon and music playing next door is loud enough for us to have the same party in our room.
This is one of the weaker areas of the hotel. The shampoo and shower gel didn't lather very well, and my skin still felt a little dry after using the lotion.
Connecting to the wireless service was quick and easy, no passwords are required. The internet speed was fair and we had no connection problems while we used it (usually in the evening). Also, all international calls are included in the hotel price. It's done through IP calls and a code is given to each room in the welcome letter. We had a little problem with the call connections the first night but was fine in the next night.
Golf cart transportation
Golf cart service is prompt, and even when we decided to take strolls we often encountered golf cart drivers that would offer us a ride. Our golf cart drivers initiated conversations and even cracked jokes to ensure a short but enjoyable ride to the beach/restaurants.
Drinks are great! You can ask for anything and they'll make it for you. All meals in the Blue Diamond are a la carte. All restaurants were opened during our stay (thus no alternating between Aquamarina and Ambar needed for dinner). The food is definitely above average, the presentation is beautiful and taste is delicious most of the time. Breakfast is fabulous, but could be fairly lengthy as it is a la carte. The menu includes a selection of juice mixes (our favourite is the detox), fruits, cereal, oats, typical breakfast dishes like eggs benedict and omelets, more local dishes like a crepe with huitlacoche and pumpkin flowers(unique and delicious), and sweet selections like waffles and sweet crepes. Breakfast rolls and toasts are also served throughout the meal. A quick lunch of ceviches, sandwiches and burgers can be had in the Ceviche Bar, and a full 4 course lunch is at Aquamarina. Dinner is either at Aquamarina (different theme every night, we went on a Mayan night and enjoyed Mayan-influenced dishes like poblano pepper stuffed with slow cooked pork) or Ambar (international cuisine with a changing menu). We tried both restaurants and liked Ambar just a little more as the restaurant is gorgeous and the food was slightly better. We saw some reviewers mentioning long wait times for dinner, and didn't feel that was the case for us. We had waiting times of maybe 5 minutes maximum between our courses (sometimes it would arrive in a minute or two), which was fine as we would feel too rushed if the dishes were to arrive right away. Now for a few negatives, I know sushi is not their strength, but it was pretty badly done. The rice was soggy and did not have enough vinegar flavouring. In one of the sushi appetizers we ordered the chunk of cream cheese was so big that it was the only thing we could taste. Also, I find that the steaks are slightly overcooked, on two occasions where it was ordered medium rare, it was cooked medium. From this pattern I asked to have my steak cooked rare, but the server recommended to have it cooked medium rare, and it was cooked just right. Overall I'm not sure if the previous two steaks were accidents or we have to make it clear that we like our medium rare to be on the 'rare' side. Lastly, I thought desserts were on the weak side, out of the desserts we've had I only enjoyed the lime pie and a chocolate dessert from Ambar.
The beach was fairly narrow and a little rocky but it was kept clean. There's an infinity pool overlooking the ocean but it was not heated, and was a little cold on a windy day. We were informed of two activities: snorkeling and tamazcal, and signed up for both. The snorkeling was guided and it's in a reef area, our guide took us there with a small catamaran. We snorkeled for about 45minutes and saw reefs and fish, the guide even brought up a conch and a spider-looking starfish(really not sure on what it is, that's as good as my description can get, but feel free to look at the photo I've uploaded) for us. The tamazcal was also a great and unique experience, but it's not for anyone who's claustrophobic or intolerant of heat. We didn't see any other organized activities, but we saw a few kayaks and a catamaran that are available for use.
- Since the property is of a fair distance to Playa Del Carmen, a complimentary shuttle to town would be nice.
- The sushi and ceviche could be improved.
- As the washroom has his and hers showers, I thought it was a little weird to have only one sink.
- The toiletries could be improved.
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
- Reservation Options:
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- Also Known As:
- Blue Diamond Luxury Boutique Hotel Playa Del Carmen, Riviera Maya, Mexico