My fiancé and I got married on Valentine’s Day and flew to Cancun for our honeymoon. We decided to stay at the ocean maya royale for our honeymoon due to all of the great reviews. Upon arrival, we were greeted with a glass of champagne and escorted to the private check-in lounge. Privilege access is a service you pay extra money to upgrade your stay. It comes automatically with the honeymoon and romance suites. You get a personal butler, an upgraded room with a jacuzzi, and other amenities which I’ll list later on.
Our room was not ready when we arrived at 11 and had to wait until 2. We didn’t mind because we were able to roam the grounds and look at the beach/pool area.
Room: Very nice and comfortable. The bed was huge and had plenty of comfy pillows. When we arrived we got a welcome gift (a beach bag) and two robes/slippers. We had a mini fridge which was stocked daily with beer and soda as well as a Nespresso machine. The bathroom and shower was nice however our toilet broke on our last day here. Suddenly all of the water shut off in our room and I mean ALL of the water. Sink, shower, toilet, everything was gone. We called maintenance and it returned but it was still bizarre. The cleaning lady did a great job however she never replenished our coffee supply. We got espresso but only got coffee the first day. With our privilege status we were suppose to have a nightly turn down service (chocolates and floor mats) but we only received that twice. The jacuzzi was nice but took awhile to fill and wasn’t too private. Overall, room was a 4/5.
Beach: The beach was a joke. It’s advertised as a decent beach but it was anything but. There are two beach areas with ocean access that are about 20 feet wide. It’s covered with seaweed and the water is cloudy. There is not nearly enough seating for the amount of people in the resort. Even with privilege seating we could not find a spot on the beach for more than half of our stay. Beach is 1/5.
Pool: There are 2 pools: the “party pool” with a swim-up bar and a large laid-back pool. Both of them are nice but there is one thing that ruins the atmosphere; NOT ENOUGH SEATING. It’s absolutely ridiculous. The resort houses too many people for the amount of space there is and the second the pool and beach open all of the seats are gone. People will go as far as setting their alarms just to put a couple of towels on chairs and claim them for the entire day, while only going out there once. If you pay for privilege, you should be able to have a spot at the pool guaranteed. Pool: 3.5/5
Food: The food is mediocre. In my opinion the buffet is the best quality because the food is good and you can take as much as you want. Dolce Vita has Italian food and it was good except the portions were pathetic. You get massive bowl/plate and your meal is the size of your palm, plopped right in the center. El charro was very good and had reasonable portions. Blue Moon, the romantic restaurant, was the worst of them all. I’ll give it a 3/5 because my husband had a good meal and the coffee was great but my meal was horrible. I was sick shortly after eating it. We never tried the Oriental dining experience but heard it was good. All in all, 3/5.
Dive it!: dive it is the company that takes you on excursions at the resort. If you decide to do the jet ski/ snorkel excursion with 2 people on one jet ski, make sure you weigh less than 300 pounds TOGETHER. We were not informed and almost capsized because of our weight. When we got make we asked what the weight limit was and the guy said 300-350 I don’t know. My husband and I are 425 combined. Instead we went on the ATV tour and loved it! Not for someone who isn’t into extreme adventures though. 5/5 for experience, 2/5 for dive it service.
Privilege Upgrade: Upgrading to privilege may be for you if you like ordering around the clock room service, a jacuzzi, and dining reservations. If not, don’t waste your time. We would have rather had an ocean view room with a balcony. Costs less. If there was actually space at the beach and pool it might be worth it but in my opinion it’s not. Don’t waste your money. 3/5
Service: So kind and friendly. We loved everyone. 5/5
As friendly as the service was, I don’t think we will return. This is the place to be if your in college and looking for a spring break destination or if you’re an elderly couple looking to get away. If you are looking for romantic getaway or sometime at the beach with great food, go elsewhere. This wasn’t a bad experience but it was nothing more than average.
- Official Description (provided by the hotel):
- All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more less
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- Also Known As:
- Ocean Maya Royale Hotel Playa Del Carmen
- Ocean Maya Hotel
- Ocean Maya Playa Del Carmen
- Hacienda Maya
- Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico