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“Affordable and Convenient”
Review of Ocean Maya Royale

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Ocean Maya Royale
Ranked #43 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 28 June 2010

I recently came back from a 5 day trip with my sister and had a fantastic time! Here are some specific reviews:

Transportation - We booked a shuttle transfer from the airport to the hotel through Best Day Travel. Roundtrip was around $40 a person. Note: They don't give you the return ticket at the airport so you have to wait around in the lobby the following day at 3pm for the Best Day rep. However we found out the Best Day rep is in the lobby every day from 2pm-5pm so you can work this around your sightseeing schedule. The front desk will not hold the packet for you.

Room: We didn't upgrade rooms(black wrist bands?) so the one we got was a normal queen size bed. The bed was a little uncomfortable but that's the only complaint I had. We got a room right by the beach so it was an easy walk whenever we wanted to go lay out. Bathrooms were nice.

Drinks: I read through other reviews before we started our trip and agree with everyone else that the drinks are weak. However, we soon discovered that Corona and wine are on tap so we just had that the whole trip.

Food: There are 3 restaurants and a Buffet. There is a schedule that you get when you check in on which 3 are open for dinner. All were great but it was strange to be eating Italian and Japanese when you're in Mexico. We preferred the Mexican restaurant and went twice cause it was so good! The staff is also extremely friendly!

Activities: I recommend talking to Angel at the activity desk! My sister and I wanted to go snorkeling with sea turtles and he set us up on the BEST adventure for around $80 a person. We booked with Your Underwater World and were picked up by our guide Vincenzo. Make sure you ask for him cause he was so much fun! We went snorkeling with the sea turtles and then went snorkeling in a hidden cenote. The group was small with only 10 people so it was easy to talk and get to know one another.

  • Stayed: June 2010
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3  Thank KristinaZ4833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,950 - 4,954 of 6,974 reviews

Reviewed 27 June 2010

My husband and I stayed for 5 nights in early June. The weather was perfect, albiet very hot and humid. We upgraded to to the VIP black wristband, which I def. recommend if you like to get your drink on. Premium liquor makes ALL the difference, that alone was worth the extra $. The VIP beach area with the Bali Beds was very nice, however we were only able to utilize them early in the morning- the glass partitions they have instead of railings block the breeze coming off the ocean, and by 10 or 11 it was simply too hot to stay there. They also advertised "beach service" for the VIP area, which was untrue;yet the other beach area where anybody can go sometimes had a waitress or bartender come by and bring you a drink. Odd, but hey, whatever. Oceanview was nice, we stayed in #1206 which was perfect-close to pool bar and steps from the ocean. Room was very nice and modern,however (as others have mentioned) the bed was so hard it actually hurt to lay on it. I did mention it to the front desk and they had the maid put 2 extra blankets under the sheet which helped alot.
Our major complaints regarding this resort seemed to revolve around food- when we booked our trip they claimed to have room service (which is a must have as far as what resort we choose) and low and behold, when we asked for it we were told they discontinued it 30 days earlier. To make matters even worse, they WILL NOT ALLOW YOU TO TAKE ANY FOOD FROM A BUFFET OR RESTAURANT BACK TO YOUR ROOM. This is ridiculous! When you are on your VACATION, there may be times where you dont feel like getting dressed for dinner- I paid good money to stay there, tipped well and often, and I should be able to eat where I'd like without worrying about the food Nazi's.We were VERY unhappy about this. We absolutely LOVED the Italian restaurant, both the food and the ambiance was out this world the 2 nights we ate there. The Japanese was above average also. Didn't try the Mexican, and honestly, if we could have we would have eaten @ the Italian restaurant every night! Only having lunch available at one place got real old, real fast- so basically we would try to wait as late in the afternoon as possible to eat, so we would be tipsy enough not to care. The service @ the pool bar was wonderful!!! We would tip $5 in the morning, and then another buck or 2 every few hours, and were treated like old friends. Fernando (aka Mario Lopez) was the highlight of my trip ; ) We didn't go on any excursions, allthough we made some friends who went on the all day, all-inclusive Isle Mujueres trip and they had a ball. We did enjoy a 50 min couples massage on the beach for $95, which was def. worth it. All in all, we had a nice trip, but next time we will try either the Blue Bay or the Ocean Coral.Feel free to contact me with any questions, I know how stressfull picking a resort can be!

  • Stayed: June 2010, travelled as a couple
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2  Thank kgelarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2010

We stayed at the Ocean Maya from May 21 through 25. It was a last minute trip - and we found an absolutely great price on-line that we just couldn't pass up. So off we went to give it a try! We read through all of the reviews, and as a result, we had relatively moderate expectations going in - but we were definitely pleasantly surprised! Check in was a breeze... No one bothered us about sitting through a time share presentation at any time during our stay. We were taken to our room - and "pleasant surprise #1", we were taken to building #9, and as we peered through the sliding doors, we had a beautiful view of the ocean from our second floor room! Now we certainly did not pay for that! It was also one of the recently updated and redecorated rooms - and, again, we had not paid the upgrade fee, so we were expecting to get one of the older style rooms...

The grounds at the resort were beautiful - with flowers and foliage along every path way, and all well kept! And given the relatively small size of the resort, nothing is far away at all. After staying at a larger resort previously (Bahia Principe Tulum), we absolutely loved the more intimate size of this resort, with short < 5 minute walks between everything we wanted to do - yet pleasant and not cramped at all.

There were two pools - one more quiet, while the other was where most of the day time activities took place. And lots of lounge chairs on the beach as well - with plenty of palapas for shade at the beach area. And the breeze off of the ocean made it an unbelievably pleasant experience. You could spend hours and hours there with out being uncomfortable! Although some seaweed would wash up on the beach, they did a pretty good job of cleaning it up every day. Don't expect the beautiful bright blue Caribbean ocean from this hotel's beach - it is more brown looking...

During most of our visit, the resort was relatively empty. As a result, there was absolutely no waiting for any of the restaurants - just walked up, and we would be immediately seated! That was nice - because we did NOT pay the upgrade fee to the black bands - and so we were expecting we might need to wait a long time to be seated for dinner, since we would not be able to sign up for reservations. We ate at both the Japanese restaurant and the Italian restaurant - and the food at both was pretty decent. Given all the bad reviews we read about the Mexican restaurant, we did not try it. The large buffet restaurant was only open one night for dinner during our stay (Saturday night - Caribbean Buffet night - just average food...) The one downside was that during our stay, the only place you could eat lunch was in the restaurant by the pool - where they served a buffet style lunch. We were actually disappointed in the lunch menu / options - and had wished the large Buffet restaurant were open instead. However, the large Buffet was open every morning for breakfast - and they had plenty of options available (made to order omlettes, french toast, pancakes, etc) - and we always found enough to eat . We were definitely satisfied with their breakfast options.

Drinks are definitely light on the alcohol content - not a big deal for us since we are not big drinkers - but, again, we had not paid the upgrade fee for the premium liquors - so no complaints here.

Entertainment at night is the typical all-inclusive resort style shows - pretty corny, but the staff does try hard - and they certainly work long days.

The only real complaint we had is that Saturday, the resort seemed to fill up with locals - and so it got pretty crowded in the restaurants and pools, etc.

We did tip - bar tenders, maids and waiters at the restaurants. So bring lots of singles.

In terms of guests, the majority appeared to speak Spanish - so either from Mexico - or other Spanish speaking locales, also quite a few Canadians, then a few Europeans and Americans.

For the price, we were satisfied. Not sure we would pay full price during peak season, but if the price were right - and we were in a non-peak period, we would likely go back again.

  • Stayed: May 2010, travelled as a couple
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4  Thank MCDomzal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2010

I just returned from a 4 night stay at the Grand Ocean Maya (formerly an H10), during low season this place is great. 3 friends went, had a fabulous time, full of fun, relaxation and excellent service.
Room: We were upgraded to Ocean view, a new room, comfortable enough for us, clean and no complaints. No musty smell at all!!
Food: I had recently stayed at the Princess (just down the beach) so really nothing can compare to the food there. I believe because we went in low season, the selection was average, nothing spectacular.
Service: From the excellent front desk staff, to the bartenders, to the entertainment staff to the housekeeping staff.... Canada could take some lessons from this group.
Beach: VIP section - WAY BETTER than Princess's VIP section ... however because of the pier and the boardwalk, the beach/water front can be choppy and not as clean as if you were to walk the 15 feet and enter the water from the Secret's resort (the neighbour's). The water is clear blue, white sand, CLEAN!! And you can walk and look at all the neighbouring resorts.
Value for money: on par with everyone else, however if you are looking for somewhere quiet(er) in low season this may work for you. After staying at the Princess in December, this was a welcome change. If you are going in high season, I can see this resort becoming very crowded quickly.
The Canadians seem to like it here!!

  • Stayed: May 2010, travelled with friends
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2  Thank Globetrter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2010

gardens on site are immaculate and colourful, beach not great, but adequate,norberta beach waitress always coming around with drinks,beach service good.food not so good,bland,limited selection,while we were there la hacienda [ buffet restaurant] open for breakfast every morning,but only open for evening meal four times in the two weeks we were there,one of those nights was a mexican night with japanese and italian food,alright if you like that kind of food.waiter service was hit or miss,if you cannot speak spanish you are mainly ignored.bar service is excellent and friendly bar staff.entertainment team are very hard workiing and do best for evening showscould be a bit more professional.lobby bar could do with a livener, like more music although some evenings juan played his saxaphone and is very good.we upgraded to a delux room which was really good and immaculate.

  • Stayed: May 2010, travelled as a couple
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2  Thank briwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Top resorts Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Price Range: $254 - $581 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Official Description (provided by the hotel):
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico

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