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Reviews (402)
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All reviewswhere breakfast is servedgarden viewsmall tvboutique hotelbeautiful hoteldefinitely stay here againking roomfresh fruitferry to cozumelavenoisebeachbalconieslocknightlifehoneymoonpesos
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Reviewed 6 December 2017 via mobile

Situated in the heart of playa del carmen, this is a beautiful and family friendly hotel. Easy access to the main strip for pubs and restaurants. Amazing. The garden is a little oasis in the hustle and bustle of tourist life...

Stayed: October 2017, travelled with family
Thank matt_tee1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunataHotel, Gerente at Hotel Lunata, responded to this reviewResponded 15 December 2017

We appreciatte your feedback, We hope to Welcome you Back! have a wonderful holiday season

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Reviewed 5 December 2017

Friendly staff and clean, comfortable rooms. Enjoyed the breakfast, good coffee. It's located downtown on the main strip and a stones throw form the beach. Also the right end of town for catching the ferry.

Stayed: November 2017
2  Thank Didgesteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunataHotel, Gerente at Hotel Lunata, responded to this reviewResponded 15 December 2017

Thank you for your nice review, We are glad you have a nice stay, We hope you give us the opportunity to Welcome you back! Have a wonderful holiday season!

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Reviewed 3 December 2017

Stayed 2 nights here. The first room we were put in the ac wasn't working well, so they moved us to a different room. The hotel was very clean, basic breakfast which was nice, friendly staff, very safe hotel. Only has 10 rooms and nice balconies and court yard to relax in.

This hotel has lots of food choices, shopping and everything else you need close by.
Staff are very friendly, and helpful with anything needed.

Room Tip: Courtyard rooms are nice. If you want to watch the action get a room on 5 ave side-but it will be noisier.
  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank chrisakennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunataHotel, Gerente at Hotel Lunata, responded to this reviewResponded 4 December 2017

We appreciatte your review and also we are happy you have a nice stay, We hope to welcome you back!
Best Regards,

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Reviewed 16 November 2017

I was in a Jr. Suite. 2 full or maybe queen beds - very spacious with a balcony. There was a small TV, mini fridge and sink in the bedroom. Bathroom was clean, shower -
water pressure and heat was good as well. The bed was comfortable and the AC was working perfectly (and adjustable).

Wifi was strong in the room. I enjoyed the free breakfast one day, it was fine - eggs, toast, ham, orange juice , coffee...typical continental breakfast and a nice add-on.

The hotel itself is close to everything: Souvenir shops, the beach, restaurants and bars. All in walking distance.

I do like how they lock up the gates late at night. So to get in you need to show your room key to the night attendant. Since it's on such a busy street, it adds a level of safety that I appreciate.

Cons:
- The restaurant next door plays their music pretty loud until 2-3 AM. I was able to sleep through it because I was exhausted, but light sleepers or people with babies may want to take note.
- Not really a con, but more of a suggestion : They should add trashcans in the bedroom and not just in the bathroom.

FYI:
- They don't have ironing boards/irons in the room and there is only 1 for the entire hotel.
- There aren't any phones in the rooms, so room-to-room or to-reception calls isn't possible.
- There aren't any Do No Disturb signs so they'll clean your room everyday or close to everyday.
- There aren't any elevators so it's not good for people with disabilities or in a wheelchair. Luggage wise, they do provide assistance when needed.

Weather wise in November, it did rain and it was humid. Thunder/lightening too. It didn't stop us from going on tours though.

I'd definitely stay here again.

  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank o0bev0o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunataHotel, Gerente at Hotel Lunata, responded to this reviewResponded 1 December 2017

Thank you so much for taking your time writing us this wonderful review! We will take your recommendations and have an extra trashcan and ironboard and iron in each room, We appreciatte your feedback and hope to Welcome you back with a better weather, have a wonderful Christmas holidays!

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Reviewed 4 August 2017 via mobile

My family including my 2 small children just spent a week here. The location was amazing, we could walk to restaurants, the beach, the ferry to Cozumel, shopping. The hotel was very nice, large rooms, lots of little balconies and places to sit outside. I really enjoyed their breakfast too. I can't say anything bad about the hotel it was a really amazing stay, but the best thing about this hotel is definitely the staff. They are so friendly and accommodating. I have never in my life had the staff of a hotel willing to help so much and always with a smile. They really helped us be able to relax and enjoy our vacation, I'm very grateful for all of them.

Stayed: July 2017, travelled with family
1  Thank krisag14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunataHotel, Gerente at Hotel Lunata, responded to this reviewResponded 9 August 2017

Thank you so much for your outstanding review!! We are very pleased that your stay has been pleasant and that you have enjoyed your family vacation. You have beautiful children and We were happy to have you here! Please come back soon!

Best Regards,

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