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Reviewed 8 December 2017

This review is slightly delayed... but I felt it important to make the update! I'll keep this short, and focus on the important stuff (to us)! :-)

Service was fantastic... employees are well-taken care of by management... and that equates to a great experience by the guests... from room maintenance to the beach and restaurant.

Food and drinks were competitively priced... and, more importantly... well-prepared! It's a great experience to not only enjoy breakfast on a quiet beach, but return later for a nice lunch/afternoon drinks... where there is a buzz of activity all around. Not only guests enjoying themselves, but locals and others passing by...

Daily room cleaning makes for a very pleasant return after a long, hot day... the staff make it so! (The towel creations are also a very pleasant touch!)

On the trip, and after having been a guest many times at Playa Maya over the years... we actually had a chance to meet the owner (Steve) in person... and I can see why many of the staff have been working there for MANY years! Nice guy, focuses on taking care of the customer!

If you are looking for a safe, very clean place to stay... in a great location (on the beach, and one block from the busiest avenue)... look no further!

Room Tip: Higher floors, better view... deluxe rooms are positioned nicely... but you really can't go wrong with any room in this location!
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank gkhicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017 via mobile

We are currently staying at Playa Maya and happily have three more days to go. Great food and service, friendly staff. Room is large, bright and clean with a wonderful view of the beach and the sea. The beach itself is in good shape, weather fabulous and overall atmosphere is awesome. If you want all of the above at a very fair price you can’t beat Playa Maya!

Stayed: November 2017, travelled as a couple
1  Thank tippboyLongIsland_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2017

This was the second time my wife and I stayed here. The location is perfectly located in the middle of everything in Playa. Having beach only access is a bit out of the ordinary but really one of my favorite things about this place. Everything is super clean and well maintained. The rooms are not glamorous put super clean, I think the pictures represent the rooms perfectly. The staff is amazing, the owner took the time to welcome us personally, the food is great and well priced. The hotel is small enough that the staff remembers your name and where you like to lay on the beach and what you drink. The hotels tag line is "Your beachfront home", that is really fitting because that is really the way they made us feel. No question we will be back again next year.

Room Tip: We stayed in room 203 which had a 2 person balcony with an ocean view, great sunrise.
  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank tvesel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2017

We just returned from a fabulous vacation in Playa del Carmen! Adding to our time was staying for nine nights at this lovely hotel on the beach. We had a double balcony room which allowed easy access to magnificent views of the sea. Love!
The room was comfortable, giving us the essentials. Constant upkeep of the facility showed. Everything was clean and organized.
The layout of the hotel assures a bit of exercise up and down stairs. I personally loved it.The swimming pool is large enough to swim in. Lovely. The hot tub wasn't hot and I didn't try to use it.
Walking into the hotel through the beach was novel and fun, could be difficult for some, but it is known when you arrange to stay there. My sister, who has some mobility issues, was determined to make it work, and did!
The best thing about the Playa Maya was the staff. Everyone was wonderful! The front desk staff was friendly and helpful!
The wait staff was personable and on top of everything. We had a nice breakfast each morning. Very nice to have coffee waiting for you each morning! They also helped us with our Spanish...teaching us and clarifying our language questions.
The man who cleaned our room each day was so nice! We loved the towel animal formations he made each day. The room was kept very clean.
The other staff we came into contact with were all very pleasant.
When after a storm we didn't have hot water, we reported it and it was quickly remedied. Thank you all!

Room Tip: The rooms with balcony facing the sea are what we wanted and the view is gorgeous!
  • Stayed: November 2017, travelled with family
    • Value
    • Service
Thank EileenRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2017

If you enjoy American style relaxation in another country this is the right place, but there are so many other local beaches, bars, and restaurants that captures the local customs and habitat that I suggest you try. Take a taxi ride or rent a car to visit south point and enjoy the waves on the east coast and quaint little eateries.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank normanf230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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