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“Rain, rain go away....”
5 of 5 bubbles Review of Fairmont Mayakoba

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Fairmont Mayakoba
Ranked #7 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Rain, rain go away....”
Reviewed 3 October 2013

Wonderful resort. First class all the way. Even in the rain! But time your visit in the dry season! It is a wonderful place and the boat tour offered by the hotel (free!) is exceptional. The tour guide was a Biologist, an employee of the Fairmont and he knew his stuff. All the staff go over and beyond to please. I thought there was a "funny noise" outside our window on the first night. They said they would "look into it." Turned out it was tree frogs. Duh! Kindly, they never pointed this out to me. Precious. We'll go back.

Room Tip: All rooms are special. We had a signature suite with two bedrooms and two bathrooms. We didn't...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kateandjack2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review, 18 October 2013
Hola kateandjack2,
Thank you for your wonderful comments about Fairmont Mayakoba and for selecting our resort as your home during your recent visit to Mexico. Like you, I believe the hotel is beautiful in all seasons and that the boat tour is an experience that shouldn’t be missed as it provides a guided encounter with nature is remembered fondly.
Let us know if we can assist you in the planning of your next visit. We look forward to welcome you back.
Sincerely,
Paulina Feltrin
Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (759)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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  • Any
English first
Aurora, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 September 2013

We have stayed at the Fairmont Mayakoba in May for the past two years and plan to return again next year! The atmosphere is so special in that it allows for a peaceful relaxing environment with all your needs attended to by warm, caring people. We stay in the villas on the beach and absolutely would not change o=for anything as it gives you the best of all worlds! The beach, a balcony pool and the luxury of having the sounds of the ocean as your lullaby! Excellent attentive service! We love using the BMW bicycles ! Every day we walk to breakfast from our villa on the beach and walk back afterwards! Then in the evening we do that lovely walk again or bike! Then return to our villa for dinner or walk over to the restaurant on the beach front!
The food is superb!
A lovely, relaxing vacation!
Go once and I promise you too will return !!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stacey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review, 18 October 2013
Dear Stacey T,
Thank you for sharing your experience at Fairmont Mayakoba with the TripAdvisor Community. Reading the reviews of our guests is one of my favorite times of the day, but when reading that of a repetitive guest is even more rewarding. Thank you for your loyalty, we look forward to welcome you back at one of our ocean front casitas soon.
Cordially,
Paulina Feltrin
Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liege, Belgium
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 September 2013

The whole ecosystem that has been created is unique and the possibility to live in this property for a few days at a exceptional standard of living that the hotel is providing is simply unique. Rooms, services and food were great. Really nothing to say. Staffs are numerous and really keep the property in an exceptional shape. If you stay in the bungalow, try to have a room on the 2nd floor (first floor if you are french) as the room in the ground floor seems to me really darken by the jungle environment. We tried the ecosystem boat trip, do it, it is expectional. It is a not a standard hotel boatrip of the property, they REALLY created a unique ecosystem there and the boat trip allows you in 40 minutes to enjoy the mangrove, the jungle, the canal, the cenottes and a bit of the gulf course. We saw many birds, turtles and yes, a crocodile langing on the golf course shore with the mangrove. Yes, if you can offer it, I would really recomend Mayakoba because it is unique in its combination of luxury, services and such an exceptional place. Great job to the developer.

Room Tip: Try on the second floor as the mangrove/jungle may be a bit tight to the ground floor rooms.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean-Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 September 2013

This hotel is beautliful and it has a great location, but beware of the food. The food is so bad and expensive my wife and I had to go out to eat to other places. You would expect being the hotel it is to have the best. But the chef they have right now lacks of knowledge and has very bad cooks working with him. We ordered shrimp quesadillas one day 22 bucks for 3 and they where flavorless. Another day a burger and fries, the fries had tons of salt in them. The fish was dry, the mest was always overcooked and super salty. If you are looking for a nice destination look no further, but if you are one who likes good food beware.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Econck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review, 18 October 2013
Dear Econck,
Thank you for your honest feedback and for staying with us during your recent visit to Riviera Maya. The culinary offering of the resort has enjoyed good reviews in the past along with different accolades, reason why yours is surprising. Nonetheless, it has been shared with the Chefs as to review in more detail the preparation of the plates you mentioned. I hope that you will trust us with improvements and will consider our resort for your next Mexican beach vacation.
Regards,
Paulina Feltrin
Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 September 2013

My hubby and I stayed for 5 days at this hotel in January 2013. Of course, the grounds are immaculate, rooms beautiful/modern and the beach - well its a beach!:) But, what REALLY amazed us was truly the 5 star service. We both got VERY ill, with my husband ending up in the hospital to rehydrate and we initially thought it might have been the food (turns out there was a nasty virus going around Mexico at that time) and the hotel first went and checked EVERYTHING we ate and all the kitchens. They then had a car take us to the hospital and wait with us at the hospital. They then comped us 2 nights extra (as we couldn't leave on our scheduled flight) and brought us soup, gatorade, and fruit smoothies on the house as we recovered. The manager spoke to us several times before we left as well and showed legitimate concern for our health. THIS IS WHAT YOU PAY FOR when you stay at an establishment like this - comfort knowing that if anything goes wrong you will be taken care of thoroughly. This review is very late in coming but so be it - HIGHLY IMPRESSED with the team at Fairmont Mayakoba! We will be back (hopefully not sick again tho!)

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank StephoCono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Mayakoba

Property: Fairmont Mayakoba
Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Price range (per night): $306 - $1,106
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Official Description (provided by the hotel):
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico

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