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All reviews sports bar don manolo specialty restaurants palm trees courtyard view fusion restaurant musty smell make reservations other resorts lobster gated community riviera maya infinity pool main buffet entertainment staff hotel is beautiful plenty of chairs
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Reviewed 26 September 2017

We spent a week here recently for a wedding we were attending in Cozumel and it was perfect for a big group (25). The pool and beach area was big enough for all of us to feel spacious and be able to interact with other visitors if need be. The plaza at night is a perfect meeting place for all because everyone could go in and eat at the restaurant of their choice and then easily meet before/after for drinks. I loved that the restaurants were all in the plaza area that looked like a beautiful Mexican patio! The staff was incredibly nice from the reception to the waiters, bartenders and some of the entertainment crew.

Room tip: Rooms facing the pool area are perfect!
Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank andresd257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

We travelled to Playa Del Carmen the first week of September with 8 of us, ranging from ages 19-50. This resort was absolutely breathtaking. The pool and beach were immaculate, and maintained daily. The service was above and beyond, no matter where you were sitting in the resort, someone was coming by to see if you needed anything.

The entertainment staff was exception, going out of their way to ensure everyone was having fun. We went during off season, so we were able to get to know the staff throughout the week and we would definitely return just to see them again! Special shoutouts to Omar, Angel, Leo, Yami and Aldair. The daily activities and shows were never a bore. The restaurants were amazing, including the buffet which had a wide assortment of food options that were never boring.

The large issue we had, and the only bad thing I could say about this resort, is that we did have a large sum of money stolen from one of our rooms. Once reporting this to the manager, the director was then involved in this theft. Unfortunately the director could not have cared less. It was very clear to us that it was taken by a maintenance worker and not a maid, as the first two days we were there, maintenance workers kept walking into our rooms (with their own keys - aside from the director claiming they do not have access to the rooms) and saying they were inspecting one thing to the other (fire alarm, toilets, water pressure...). We had initially thought it was a maid, as the money went missing in 45 minutes while we were at breakfast and the rooms were getting cleaned. However Isabella, the woman cleaning our rooms had found our safe open the next day and had put a do not disturb sign on our door so that others would not go into our room.

Unfortunately we did not get the money back, and went we confronted the director she did not apologize or care at all. Aside from this mishap, the trip was absolutely beautiful. Will definitely be visiting Playa Del Carmen again.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank Monica I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

Had a wonderful time during our most recent 6 night stay in early Sept 2017. The front desk, restaurant workers, bar staff and the other services team are all hard working people who do all they can to ensure you have a great vacation.
The rooms are clean and well appointed. Can't seem to leave the room without a shot of tequila that is provided (vodka, whiskey and rum too)! The housekeeping staff does a great job too. I try to leave a couple of dollars for housekeeping every day because "gracias" just doesn't seem like thank you enough.
Mendez, who works in the restaurants, is one of our favorite people at the resort. He's been so wonderful on each of our visits and remembers us each time. During 1 trip my mother started to choke and he was right there to assist. Carlos O, Ivan and Antonio are smiling and happy to get whatever you need each morning as well as anytime.
The Other Services dept does a great job of having a variety activities. AquaGym is always fun! I don't know his name but the guy with white lines sunglasses is a fav. It's nice that they don't have music blasting at the pool from open to close. There are a couple of quiet hours which is appreciated!! Don't forget the Bingo! When Ricky (?) calls the numbers is a lot of languages which makes if fun for all lot of us. I don't speak German but he makes it sound fun.
The beach....very good! Highly recommend this property.

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
3  Thank 12ann25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

Beautiful resort! Friendly staff and great service whether at the pool, beach, bars or dining. Housekeeping needs a shout out too! Our room was cleaned spotless everyday and nice little touches, towel art, chocolates, flowers etc.. Sports bar was fun and drinks were great and consistent across the resort. Lots of chairs available, beach or pool and never had a problem finding shade either. Chili's Steakhouse was fantastic, best steak we have had so far on our trips to Mexico. Don Manolo buffet was wonderful, many food choices and we had some delicious meals there. Night time entertainment was not our thing here but we heard many other guests talking about how much they enjoyed different shows. Saw zero top-less at the beach. Not sure if this was normal here or not allowed, we never asked either. But the twins do like being out in the sun, so that was a bummer. We will keep this resort on our 'will visit again' list!!

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank kscpl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

My husband and I have been to this resort twice and have had lovely vacations both times. The staff is wonderful and professional. The grounds are spectacular and in the safe enclave of Playacar, a gated community within Playa del Carmen. The beach is gorgeous, white sand for miles. No seaweed! The restaurants are good, the breakfast buffet is excellent. The rooms are clean and the air conditioning is very good and new. Each room has a balcony, which was a lovely spot for morning coffee. The atmosphere is subdued and easy going, not a crazy kid or teen party atmosphere. We will return here in November for our third visit as we like it so much!

Date of stay: February 2017
Thank LJ K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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