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The Royal Haciendas All Suites Resort & Spa
Ranked #40 of 217 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 27 October 2015

This resort is absolutely beautiful. The service is great and I just love it here. The villas are modern and immaculate. The resort is about 15 minutes drive from the busy 5th Avenue. This is a very tropical beautiful place to relax and meet some new people. The staff is friendly and the activity team is the best.

  • Stayed: October 2015, travelled with family
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Review collected in partnership with this hotel
1  Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 30 October 2015

Dear David A,

Thank you for taking the time to review your stay at The Royal Haciendas.

It is wonderful to know our service exceeded your expectations and you were able to enjoy a restful vacation with your family. We are also glad to learn you have made some new friends at the resort.

We appreciate your feedback and look forward to welcoming you back soon.

Best Regards,

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1,636 - 1,640 of 3,951 reviews

Reviewed 26 October 2015

Royal Haciendas has it all, wonderful service, excellent food, great atmosphere, you feel so relaxed, everybody makes you feel at home, you don"t want to leave this place. We stayed two weeks, one with family, and one as a couple with my husband, we really enjoyed our two weeks.

Room Tip: Royal Haciendas is in a perfect location, not far from amusement parks, and nice places to visit. I...
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  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Carmen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 28 October 2015

Dear Carmen B,

Thank you for taking the time to review your stay with us.

We are delighted to read that you had a wonderful and restful vacation at The Royal Haciendas.

We appreciate your feedback and look forward to welcoming you back soon.

Warm Regards,

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Reviewed 26 October 2015

This was our first stay at The Royal Haciendas. It was a great "jump off" place for local area attractions. It was quiet, clean and extremely restful. The staff were friendly and helpful. We look forward to our next stay.

Room Tip: All of the rooms are either water front or water view.
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  • Stayed: October 2015, travelled with friends
    • Location
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1  Thank Libba S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 27 October 2015

Dear Libba S,

Thank you for taking the time to write a review about your recent stay at The Royal Haciendas.

We are glad to know you had a relaxing vacation and that our service met your expectations.

We appreciate your feedback and look forward to welcoming you back soon.

Best Regards,

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Reviewed 26 October 2015

My wife and I were very happy here. grounds were great, food was great - staff was exceptionally friendly and very eager to help.

only negatives we heard from others was the time share push. I would go again

Room Tip: decorating could help spice the room up, but nonethless the rooms were clean and somewhat modern...
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  • Stayed: October 2015, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 27 October 2015

Dear Julie L,

Thank you for taking the time to write a review about your recent stay at The Royal Haciendas.

We are glad to know that our food and facilities exceeded your expectations.

We take pride on our staff's hospitality and we are happy to learn that you enjoyed their outstanding service and willingness to provide assistance.

Thank you again for your comments and we hope to serve you again very soon!

Best Regards,

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Reviewed 26 October 2015

We've been coming here since the Haciendas was built. However, the quality of the food is still meh and there may be WiFi in every villa but during our recent stay it was up and down, and mostly non-existent. This is not a "novelty." It is an expected amenity in a resort of this calibre.

Room Tip: If you have a room maintenance issue, call and get someone there right away. Waiting until Sunday, s...
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  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank SBAcalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 27 October 2015

Dear SBAcalifornia,

We appreciate your feedback about your recent stay at The Royal Haciendas.

While we are pleased to know you have stayed at our resort ever since it was built, we are disappointed to learn that the food has not met your expectations. We will pass along your comments to our Food and Beverage Manager so we find ways to improve.

Regarding your comments about the WiFi, recently we experienced some issues with the main antenna. However, we have already taken the necessary measures by replacing it and it is now gladly working normally.

Once again, we appreciate your feedback and hope that on your next visit you enjoy a vacation that's up to the high standards we've held for our Royal Resorts owners and guests for more than 30 years.

Looking forward to serve you soon on your next visit to The Royal Haciendas... your home away from home.

Best Regards,

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Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Price Range: $307 - $810 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico

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