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The Royal Haciendas All Suites Resort & Spa
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Reviews (4,161)
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Reviewed 30 October 2015

The Royal Haciendas is a great time share resort. Absolutely spotlessly clean grounds and villas. The furnishings, kitchen supplies, etc. are top of the line. The villas are spacious including 1 and 2 bedroom units. The full kitchen includes an oven, cook top, microwave, full sized refrigerator, dishwasher and double sink. The TV in the living area is HD with quite a few stations in both English and Spanish. There is daily maid service. Every villa has a "hot tub" on the balcony. The resort pools are huge and clean. The exercise room is well supplied. The resort is north of Playa del Carmen. We walk the beach into Playa for exercise and to have lunch. The free WIFI can be spotty and cut out at times but it is pretty good early in the morning and late at night.

Room Tip: Villas in the B, C, F and G buildings avoid the afternoon sun on their balconies and sliding glass doors.
  • Stayed: October 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank LivingLifeonVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 31 October 2015

Dear LivingLifeonVacation,

Thank you for taking the time to write a review about your recent stay at The Royal Haciendas.

Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation.

We are happy to read you make the most of our privileged location near Downtown Playa del Carmen and enjoy exercising by walking along the beach.

Thank you again for your feedback and we look forward to welcome you once again on your home away from home.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2015

I used to be in the Airline industry and traveled to Mexico 18 times for fun. This is an amazing hotel.

We are here with our 3 kids (3, 5 and 15) and leave in 2 days. My wife and I have nothing my great things to say about how they treat families. We are on the all-inclusive package. The food is great, the amenities are wonderful, the people are incredible. Also, high speed wi-fi is free and it works! I need it to keep in touch with my work. We've learned to Scuba, we've visited the indoor caves....all set up by the hotel. We've enjoyed an amazing Mayan dance celebration. Room service is fast (and comprehensive). GREAT VIEWS and incredible beach.

Even though we are here with family we have enjoyed the restaurants as a couple for a romantic night out as well. Today we had a spa treatment that was one of the best massages I've ever had.

We will definitely be back.

Room Tip: We have a suite with 2 bedrooms and a large living room/kitchen. Deck has outdoor tub (Kids love!)
  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Service
1  Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 31 October 2015

Dear Andrew H,

Thank you for taking the time to write a review about your recent stay with us.

Our main goal is to provide the highest satisfaction levels to all of our guests and we are happy to learn that we achieved this goal with you.

We are glad to read that you and your family had an amazing time with us and enjoyed our food, amenities and that our staff's friendliness and cordiality made your stay a memorable one.

We look forward to host you back very soon!

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2015 via mobile

We have stayed here at the RH since 2009. Love the resort and the staff and the Amenities, however, Internet is as poor as it gets. Another family commented on their week of internet issues and management claimed it is now fixed. Actually as of 10/27/2015 @ 10:00 pm it is not. It is still Sporadic in and out service.

Stayed: October 2015, travelled with friends
1  Thank Rsh3400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 29 October 2015

Dear Rsh3400,

Thanks so much for taking the time to review your stay at The Royal Haciendas.

We are glad to know that you enjoy your vacations with us and are satisfied with our amenities and the service provided by our staff. However, we are disappointed to learn your visit is not fulfilling your expectations regarding the internet. We've contacted you offline so that we can learn more about your stay experience to make this right.

We hope we have the chance to connect with you offline and welcome you back to enjoy a vacation that's up to the high standards we've held for our Royal Resorts owners and guests for more than 30 years.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2015

I came to escape the stress of my life in the US. I certainly was able to do that with no trouble at all. My only issue as a solo traveler was that I did not see too many people my age there during my week. I was told it was a slow time. But I would stay again.

  • Stayed: October 2015, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank RichRx1182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 31 October 2015

Dear Richard D,

Thank you for taking the time to write a review about your recent stay with us.

Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation.

We appreciate your feedback and look forward to welcoming you back soon.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2015

This resort is absolutely beautiful. The service is great and I just love it here. The villas are modern and immaculate. The resort is about 15 minutes drive from the busy 5th Avenue. This is a very tropical beautiful place to relax and meet some new people. The staff is friendly and the activity team is the best.

  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 30 October 2015

Dear David A,

Thank you for taking the time to review your stay at The Royal Haciendas.

It is wonderful to know our service exceeded your expectations and you were able to enjoy a restful vacation with your family. We are also glad to learn you have made some new friends at the resort.

We appreciate your feedback and look forward to welcoming you back soon.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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