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El Taj Oceanfront & Beachside Condos Hotel
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Reviews (1,484)
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All reviewsbeach clubfishing boatscondo hotelhot tubindigo restaurantwhite noise machinebedroom penthousewasher and dryerfull kitchenrooftop terracebeautiful condorecommend elwater coolerlight sleeperrestaurants and shopsprivate balconybeach chairs
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Reviewed 13 April 2015

El Taj is in a fantastic area- in the middle of all of the restaurants and shopping. It is quite loud at night (near the clubs and bars) but when you close your door, you don't hear much. The service is incredible and people are very detailed oriented and friendly.
The only cons- first, they have boats anchored in front of the hotel/chairs that are a bit of an eye sore. I want to be looking at the beautiful sea, not a bunch of ugly old fishing boats. And more importantly, BE CAREFUL ABOUT THE CANCELLATION policy. I contacted Hotels.com and El Taj directly 2 weeks before my arrival because I accidently booked an extra day (originally I was planning on staying in Playa Del Carmen until Sunday and we decided to change the stay to depart on Saturday instead). The hotel said they would see if they could sell the room but I find it very hard to believe that in a two week time during the prime time spring break time in a great hotel, they were not able to sell the room. I was forced to pay for the final night that I did not stay in the hotel- even given 2 weeks notice. This left a very bad taste.

Room Tip: There are rooms east of the main road (overlooking the ocean) and rooms west of the main road. The rooms off of the ocean are nice and have private swimming areas- a pool and hot tub. They are very nice but a little walk to the beach.
  • Stayed: April 2015, travelled with friends
    • Value
    • Location
    • Service
1  Thank Adrienne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 14 April 2015

Dear Guest,
Thank you for taking the time to share your review with us on Trip Advisor. We are glad to hear that you had a great overall stay with us. As you mentioned about the music from the nightclubs - we do have triple insulated soundproof windows in all of the units which allows you to enjoy peace and quiet. We are happy that you found them to work well in preventing any noise leaking through. We would also like to apologize that we weren't able to accommodate your cancellation with a full refund. We are a condo hotel which means that each guest picks their own unit based on it's particular features and view. When these situations happen we always do our best to try and sell the room however it is ultimately up to the guest if the unit meets their needs and expectations. In order to give a refund we must sell the room because the deposit and contract has already been made with the owner of the condo unit. In this case we weren't able to sell it in time before your departure. Thank you again for your review and we do hope you will return back with us again soon in the future.

Kind Regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2015

Our family of 4 (kids 6 and 9) spent 4 nights at the El Taj last week for spring break. El Taj has two buildings: "Oceanfront" and "Beachside". "Oceanfront" is directly in front of the beach. "Beachside" is behind "Oceanfront" (on the other side of the street) and doesn’t have a view of the water. We stayed in “Oceanfront” in condo 329 (2 bedroom with 1 king, 2 twins).

El Taj is a mere two blocks from 5th Ave - the main drag of Playa del Carmen. We loved the location, for we had convenient walking access to the beach and all the area restaurants and shops that Playa del Carmen has to offer. We walked all over town at night with our kids and felt completely at ease.

As for the condo itself, it was fantastic. Impeccably clean from top to bottom and appointed with everything we needed — including (much to my surprise) a water cooler with two full jugs. If you’ve ever dealt with hauling packs of water bottles to a hotel room, you can appreciate what a convenience THAT was.

As El Taj guests we had free access to the Indigo Beach club, which sits directly behind the pool. The club offered lounge chairs, dining tables, beds and umbrellas. The club was very well staffed, friendly, extremely courteous (they’ll adjust your umbrella as the sun moves), and very well managed. Great drinks, great food. If that’s what you’re looking for, you’ll love it. If you’re looking for a beach to play in the sand and swim in the ocean, El Taj may not be right for you, for the club consumes nearly the entire beach and the water is congested with multiple anchored diving/fishing boats.

As guests of the El Taj we received a discount card for Imprevist and Plank, two fantastic restaurants that were both only a couple of blocks away. We ate at Plank once, Imprevist twice. Both were wonderful and a welcome diversion from the standard fish tacos and nachos on every other menu in town.

If there was one thing I was worried about on our first night, it was noise. Congo Bongo, a popular outdoor night club, was only two doors down. Both bedrooms in our condo had white noise machines next to the bed. I was bracing for the worst but was super surprised how quiet it actually was. Turned out to be a a total non-issue.

All in all, staying at the El Taj felt like a home away from home. Super comfortable, beautiful, and a truly great place for families looking for something a bit different from the all-inclusive scene.

  • Stayed: April 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank toddd530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Guest Relations Manager at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 24 April 2015

Dear Guest,
Thank you so much for your excellent review. We couldn't be happier to know that your stay with us was simply spectacular and that you and your family, including children, all had a wonderful experience. We are a family hotel with a condo hotel concept which means that our units offer plenty of space to fit comfortably together. We are also glad to hear that you loved the beach club and your meals at our recommended and affiliated establishments. Hopefully you got the chance to take advantage of our elite fitness center at the gym Playa as well as our onsite spa. Both are definitely great perks while vacationing with us. Thank you again and we hope you will visit with us again very soon at El Taj.

Best Regards,
Shauna Giuliano
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2015 via mobile

Great stay! Staff was warm, friendly and attentive. Indigo beach staff was top notch as well. The Gym was outstanding! We were steps from everything and had the perfect getaway we needed. Only recommenation is to get US currency switched into pesos at the nearby Scotia Bank.

Stayed: April 2015, travelled as a couple
Thank Adin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 14 April 2015

Dear Guest,
We are so delighted that you had such a wonderful stay with us during your Babymoon at El Taj! We are proud to offer top notch service and amenities to all of our guests. Our condo hotel concept allows you plenty of space and the comfort of home while being surrounded by lush gardens, beautiful beaches and the best restaurants and entertainment in the region. Thank you again and we hope you will visit with us again soon at El Taj.

Kind Regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2015

Stayed here with wife and daughter for a week. We stayed in room 349.

Overall a great place to stay.

Pre-stay was excellent. Organizing things like airport transfers, groceries for the room, tours, etc was a breeze. I felt the concierge was responsive and easy to communicate with. Cell phone app was cool as well. Thanks Fernanda for everything.

The spa was humble but the massage I received was amazing. Don't expect big locker rooms and such, but the service was great. I had a sport massage and it was worth it. Thanks to Patty.

Rooms were clean and the amenities were awesome. Not a single bug in the room all week. Washer and dryer is a blessing and made packing so much easier. Internet was very solid. While I didn't try streaming movies or anything, browsing and emails worked great. Water jugs in the room were very helpful. Our condo had two bedrooms and a living area.

Staff throughout the hotel was great. Including the Indigo beach club. Antonio at the front, Gabriel at the club, etc. Good people trying hard.

Our room package came with breakfast and we went to Imprevist and the Indigo beach club several times. Both are great in different ways. Andrus was an amazing waiter at Imprevist.

Cleaning staff did a nice job as well. No misses and were timely everyday.

Some people complained about the kelp/seaweed but I thought it was fine. Also, I found the noise in our unit was no problem. The only thing I did was put the AC fan to 'on' setting and I never heard any street noise.

Two pool areas. One is warmer with more kids/noise. The other (west side of street) is much quieter but colder. Nice to have the choices.

Proximity to dining and shopping is so nice. Even the ferry to Cozumel is only a 25 minute walk or so. We never took a taxi all week and just walked.

Safe in room is great as well and a must for passports and such.

We booked some tours (Tulum, Coba, etc.) and pickups were nearby.

I would certainly go back.

Also, while the vendors can get pushy I felt safe all week. While I try to avoid shady areas by nature, I felt there were police and security in many places. This was reassuring to me.

Stayed: April 2015, travelled with family
1  Thank ProfessorX69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 11 April 2015

Dear Guest,
How absolutely delightful to hear that your entire stay with us was perfect! We strive every day to create the best possible experiences for our guests. Our entire staff comes with a passion for hospitality and it truly shows every day in the way that they interact with our guests. We all have the same goal - to provide memorable vacations! We are glad to hear that you got to take advantage of some of our special services such as grocery service and transportation. Anything you ever need, we are happy to organize it. Thank you again and we hope you will visit with us again soon!

Kind Regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2015 via mobile

We are staying here now for 4 days. The first impression is great. We have a one bedroom apartment on the first floor. Beautifully decorated. Has a kitchen with a microwave, stove and bar fridge. The bed is soooo comfortable. They have a natural chocolate soap, along with chocolate shampoo and conditioner. Really quite nice.
We were given some coupons for some of the local restaurants in the area. The beach is only a few meters away, so really, an excellent location as well.
The service has been great as well. You will enjoy your stay here. SALUD

Stayed: April 2015, travelled as a couple
Thank Gregdglen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 11 April 2015

Dear Guest,
We are so delighted to hear that you had a fantastic vacation with us at El Taj! All of our units are absolutely beautiful with the beautiful touch of Bali! Our exterior surrounded by lush gardens and a tropical feel - a truly unique experience. We are glad to hear that you also go to take advantage of some of our restaurant recommendations and make use of your exclusive guest privileged card to get great discounts at those restaurants. It's always about creating a posotive experience! Thank you again and we hope you will visit with us again soon!

Kind Regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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