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“Great Place, Great Experience!”

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Playa Palms Beach Hotel
Certificate of Excellence
Reviewed 1 May 2017

Although the weather was iffy, we had a great time. Breakfast is delivered to your condo when you want. Love the little beach club and we had a great lunch at Indigo next door. HUGE margaritas! It was lovely under the hut while the weather was uncooperative. Carlos was great.. always greeting at front door. The courtyard is small but well decorated and everyone seemed very relaxed. We will return and hopefully have better weather next time!

Room Tip: We stayed in larger 1 bedroom at back of resort. Still had nice view.
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  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank BethCameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this reviewResponded 6 May 2017

Dear Beth,

Thank you for your kind review and the 5-star rating. We are happy to hear that you had such a great time at Playa Palms Beach Hotel that you're already planning on coming back. I'll gladly pass on your kind words to Carlos too, who will sure appreciate them. It was a pleasure having you stay with us and we are already looking forward to welcoming you back!

Kind regards from Playa del Carmen,
Helge Sturesson
General Manager
Playa Palms Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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59 - 63 of 980 reviews

Reviewed 30 April 2017

I was traveling alone and could not have asked for a better stay/vacation. The staff was so welcoming, friendly and helpful during my entire stay. The staff is always there to help. The hotel and room were so clean, and had everything I needed. This hotel is run very organized. The location is great. Right on a private beach. They have chairs for you to stay out and also offer a for drinks/snack to purchase. There is no onsite restaurant in the hotel, but you have the option to have breakfast delivered at your door every morning which is wonderful! You cannot beat the view from this hotel. The fact that you have a balcony and a hammack is a major plus. You can easily also access other parts of the beach, restaurants and other beach front hotels just by walking right along the water. Also extremely close to Quinta Avendia (5th Ave), where all the shops and restaurants are! I don't have any negative things to say. I would love to come back. Great if you're traveling with a significant other or alone.

  • Stayed: April 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jeaninegreyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this reviewResponded 6 May 2017

Dear Jeanine,

Thank you for this wonderful review! We are happy to hear that you enjoyed your stay with us, and are especially proud that all our staff made you feel welcome all the time. Your kind words are the best reward for our daily work. It was our pleasure having you stay with us and we would love to welcome you back!

Kind regards from Playa del Carmen,
Helge Sturesson
General Manager
Playa Palms Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017

My husband & I stayed here last week and loved it. The room was beautiful, spacious & had an amazing view of the ocean from our balcony! We enjoyed having breakfast brought to our room and the beach/pool area was clean and enjoyable. We loved the location and had no trouble with any noise. Another fun perk was getting a massage on the beach section right next to their property. Next time we come to Playa, we will definitely stay here!

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank lewing28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this reviewResponded 6 May 2017

Dear lewing28,

Thank you for your great review and the 5-star rating! We are glad that you liked your room as well as the ocean view from your balcony. It makes us especially happy that you enjoyed your stay so much, you're already planning on coming back! It was our pleasure having you and we're looking forward to welcoming you back again.

Kind regards from Playa del Carmen,
Helge Sturesson
General Manager
Playa Palms Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017 via mobile

This hotel is has a few flaws that are by no means obvious when booking. The room and staff are of a high quality but it is marred by location. This hotel is now next to 3 open fronted nightclubs that blare out their music sometimes up until 6am. We had the best room in the hotel, furthest from the clubs but despite earplugs our sleep was quite impaired. If you are not a clubber yourself you should consider alternatives. This hotel is very expensive and therefore this is not what you would expect. Drivers also beware there is no parking with the hotel or nearby requiring a walk of 4-5 blocks in the heat often carrying bags. It is a great shame about the location issues but there is not much getting away from this.

Stayed: April 2017, travelled as a couple
3  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this reviewResponded 6 May 2017

Dear Mike,

Thank you for your candid review of your recent stay with us. We are happy to hear that you were pleased with our staff as well as your room.

Regarding the noise, the fact that we are located in very downtown Playa del Carmen comes with nearby clubs, restaurants, and bars. Since we soundproofed all our rooms and the hotel entrance, we received many compliments and most of our guests, people from all ages and by no means only party folk, seem to be happy with the sleep quality. However, we are aware that some rooms need further sound proofing, and also on some occasions, like festivals, the music is louder. Also, of course, it's a matter of how of a sensitive sleeper someone is.

As you mentioned, we don't have parking, but everything is within a close walking distance from the hotel. Usually, it's possible to find a spot on the street nearby. We are truly sorry if the parking situation and the close by clubs impaired your experience with us.

Kind regards,
Helge Sturesson
General Manager
Playa Palms Beach Hotel

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Reviewed 23 April 2017

The rooms were clean and super comfortable. Staff very friendly. Amazing breakfast delivered to your room every morning. Definitely would recommend. Beach was not the greatest but not really hotels fault.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ashley Elizabet... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, Director General at Playa Palms Beach Hotel, responded to this reviewResponded 4 May 2017

Dear Ashley Elizabeth,

Thank you for your kind comments and for recommending us. We are happy you enjoyed your stay as well as our room-service breakfast. We are looking forward to welcoming you back soon!

Kind regards,
Helge Sturesson
General Manager
Playa Palms Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Playa Palms Beach Hotel

Address: 1st Avenue Bis | Between 12th and 14th North Street, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 240 Speciality Lodging in Playa del Carmen
Price Range: $182 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Playa Palms Beach Hotel 3.5*
Number of rooms: 39
Official Description (provided by the hotel):
Swaying palms, lush tropical gardens and sweeping Caribbean views frame the charming palapa-roofed architecture of Playa Palms Boutique Beach Hotel. We welcome you to enjoy Playa del Carmen as it is meant to be experienced - where gracious service, superb amenities and exhilarating activities deliver just the Mexico you came to see. As the "alternative to all-inclusives," Playa Palms offers a relaxed and intimate departure from the larger resorts on the Riviera Maya. Stay walking distance from the vibrant shops, restaurants, and bars of 5th Avenue, known locally as "La Quinta." When relaxing at the hotel, guests have their choice of amenities and adventures. Whether you want to indulge in the delicious local cuisine, partake in a wide range of water sports, or lounge in a hammock on your private terrace while basking inexquisite ocean views, Playa Palms is an elegant oasis for relaxation in the heart of Playa del Carmen. Come to Playa Palms and Wake Up Inside Your Dream! Enjoy a complimentary Continental breakfast on your private balcony overlooking the Caribbean when you book your reservations directly through the hotel. ... more   less 
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Also Known As:
Playa Palms Beach Hotel Playa Del Carmen, Riviera Maya, Mexico

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