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Playa Palms Beach Hotel
Certificate of Excellence
Reviewed 13 August 2017 via mobile

A lovely hotel, turns out all condos privately owned & managed by the complex, so each room very different.
We had a great room, right on the main road, initially worried about the noise from the clubs, but so well insulated we didn't even realise we were in the middle of a hurricane.
Staff are amazing, especially the hotel concierge Carlos, always went out of his way to help.
Right in he centre of town, perfect location.
Private beach, unfortunately we couldn't really go into the sea due to seaweed, but the hotel has a pool right next to he beach to take a dip into.
Ideal hotel for people that want a great room, not to spend too much time in, but to use as a base.

Stayed: August 2017, travelled as a couple
3  Thank popsy_23a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, General Manager at Playa Palms Beach Hotel, responded to this reviewResponded 14 August 2017

Dear popsy_23a,

Thank you for your 5-star review and your great shout-out to all our staff, especially Carlos. Your kind words sure are the best possible reward for our daily work and effort! We are happy to hear that you enjoyed your stay with us and that you enjoyed the tranquility at Playa Palms Beach Hotel. Latter means a lot to us since we put a lot of effort into soundproofing all our rooms and the hotel entrance.

It was a pleasure having you stay with us and we hope to welcome you back soon again!

Kind regards from Playa del Carmen,
Helge Sturesson
General Manager
Playa Palms Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 8 August 2017

By chance we only had two nights reserved at this hotel. The smell caused by seeweed problems was disgusting, we could'nt stay outside the hotel. The other major problem was the music noise at night because the hotel is very close to the night-clubs. Even with ear plugs it was hard to sleep... The room 307 was the closest to the street, very close to the bars. Anyway, the staff did'nt say anything or apologize for the smell problem and that is not client oriented.

  • Stayed: August 2017, travelled with family
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Review collected in partnership with this hotel
Thank andr_l873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, General Manager at Playa Palms Beach Hotel, responded to this reviewResponded 9 August 2017

Dear andr_I873,

Thank you for taking a moment to review your experience with us. We take all comments very seriously since they assist us greatly in maintaining and improving the service we provide.

We are very sorry that we could not meet your expectations, and please accept our apology if we did not do more to address your discomfort. But please also understand that the issues you mention are completely out of our hands.

For a few days, not only our beach, but all the Riviera Maya was suffering a severe problem with the seaweed being washed up. It is a natural phenomenon that occurs once in a while. We do clean our beach every morning (or more if needed) of excessive seaweed, but unfortunately, we can't keep it from washing up. Believe me, when I say we wish there was more we could do.

Playa Palms Beach Hotel is located in the very heart of Playa del Carmen, what means that there are not only restaurants close by, but also bars and night clubs. Since we soundproofed all our rooms and the hotel entrance 2 years ago, we received many compliments on the sleeping quality in the rooms. We do understand, however, that some rooms need further improvement, and we are working on resolving this. Also on weekends, there might be more noise. We are sorry that this affected your stay.

Thank you again for commenting on your stay and with kind regards,

Helge Sturesson
General Manager
Playa Palms Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

We stayed at Playa Palms the week of July 17, 2017.
All the hotel staff was very friendly and helpful.
The rooms were clean and the beds confortable.
The AC worked good but a bit noisy and could not adjust the fan speed.
Good Wi-Fi and flat screen TV to relax after a long day.
Pool was clean, there is a restaurant next door by the beach or you can walk 3 blocks to 5th Avenue and there are plenty of restaurants and shops. Close walk to marina for the boats to cozumel and the bus station to the airport.
We liked the room breakfast served every morning.

  • Stayed: July 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank juan carlos d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, General Manager at Playa Palms Beach Hotel, responded to this reviewResponded 7 August 2017

Dear Juan Carlos,

Thank you very much for your kind comments. We are pleased that you enjoyed your stay with us, as well as the amenities and services we provide. It was a pleasure having you stay with us and we hope to welcome you back soon!

Kind regards from Playa del Carmen,
Helge Sturesson
General Manager
Playa Palms Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

My daughter and I stayed at this hotel for a week. All personnel were very friendly and helpful. The garden that is all over the hotel is very well taken care of and we loved that they brought our free breakfast to our room at the time we wanted. Our room was cleaned everyday and the cleaning lady always made a cute little design on the bed with flowers. This hotel is about 5 minutes walking from 5th Ave. very close to restaurants, and boutiques. Overall we were very pleased with our experience.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with this hotel
Thank mikaelamontoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, General Manager at Playa Palms Beach Hotel, responded to this reviewResponded 27 July 2017

Dear Mikaela,

Thank you very much for your kind comments. It's always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us, and appreciated even the small details. We would love to see you again soon!

Kind regards from Playa del Carmen,
Helge Sturesson
General Manager
Playa Palms Beach Hotel

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Reviewed 14 July 2017

I like the room a lot and had the time to really disconnect from work. Although is close enough to the main Avenue of Playa del Carmen (5th Avenue), it's far enough to avoid the annoying side of mass tourism.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank 244manuelantoniog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelgeSturesson, General Manager at Playa Palms Beach Hotel, responded to this reviewResponded 17 July 2017

Dear Manuel Antonio,

Thank you very much for your kind review and the 5-star rating. We are happy that you could relax at Playa Palms Beach Hotel and hope to welcome you back soon on your next vacation in Playa del Carmen!

Kind regards,
Helge Sturesson
General Manager
Playa Palms Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Playa Palms Beach Hotel

Address: 1st Avenue Bis | Between 12th and 14th North Street, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 241 Speciality Lodging in Playa del Carmen
Price Range: $178 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Playa Palms Beach Hotel 3.5*
Number of rooms: 39
Official Description (provided by the hotel):
Swaying palms, lush tropical gardens and sweeping Caribbean views frame the charming palapa-roofed architecture of Playa Palms Boutique Beach Hotel. We welcome you to enjoy Playa del Carmen as it is meant to be experienced - where gracious service, superb amenities and exhilarating activities deliver just the Mexico you came to see. As the "alternative to all-inclusives," Playa Palms offers a relaxed and intimate departure from the larger resorts on the Riviera Maya. Stay walking distance from the vibrant shops, restaurants, and bars of 5th Avenue, known locally as "La Quinta." When relaxing at the hotel, guests have their choice of amenities and adventures. Whether you want to indulge in the delicious local cuisine, partake in a wide range of water sports, or lounge in a hammock on your private terrace while basking inexquisite ocean views, Playa Palms is an elegant oasis for relaxation in the heart of Playa del Carmen. Come to Playa Palms and Wake Up Inside Your Dream! Enjoy a complimentary Continental breakfast on your private balcony overlooking the Caribbean when you book your reservations directly through the hotel. ... more   less 
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Also Known As:
Playa Palms Beach Hotel Playa Del Carmen, Riviera Maya, Mexico

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