This was our first trip to Tulum and our honeymoon......I have mixed feelings about this place for a couple of reasons, after staying there I think that peoples reviews are entirely dependent upon the type of room they have reserved, there are newer and older structures on the property,some right on the beach(ie no mosquitos) and some back in the jungle(ie dark,hot and lots of mosquitos).....All Bungalows are clearly not created equal....We had read all the reviews and searched the website ahead of time and the place seemed idealic for what we were looking for....Decided to book a Bungalow for our 4 night stay, booked online after reading that ALL BUNGALOWS are furnished with KING size beds....sounded perfect, booked our room and then emailed staff to see if the ones that looked the best on their property map were available....they emailed back stating that we were booked in Bungalow 9....You cannot tell which pictures go to which bungalows on their site(which I think needs fixing)...so I google searched the room and found a picture of it, the room had what looked to be 2 full size beds...disappointed as it was our honeymoon and all, I emailed the staff inquiring, they emailed back saying that was all they had available....I was frustrate at the fact that the website said all bungalows were king and now we were stuck with 2 small beds, but decided to make the best of it and emailed again in regards to size of bed...Website shows rooms with King, Queen and Full sizes available on property, so i had hoped we would atleast be having 2 queens in the room...they emailed back saying they were "Matrimonial" size(what is that?!)....so I emailed again for clarification and was told they were 2 QUEEN BEDS....We were fine with that,although still a bit frustrated at the fact that they were all supposedly Kings and this was our honeymoon.
Upon arrival our first night we were led out to our room and come to find they were in fact 2 FULL size beds...which is pretty small for 2 full size adults and especially for your honeymoon!! We tried to push them together but one was higher than the other....not to mention in #9 there was not a single table in the room and i do mean not one.... which i felt was ridiculous considering the price we paid, I was dragging in the tall wicker chairs from the front porch just to have any sort of place to put anything..the bathroom had some shelving, and there was a futon but aside from that nothing....I have stayed in many places throughout Mexico, and don't need or expect much, but I I really felt this room totally neglected and way on the low budget side, especially regarding the price....The shower in the bathroom was really moldy on the walls as well.....Decided I would go to staff in the morning and try to get some other room because we were feeling pretty mislead and cheated by this one...Spoke with the front desk in the morning explaining our circumstances....We were told that there were no King beds available at the moment, but that we could view another room that may work better for us , a Junior Suite....I had said that even a queen would do if that was available, I was told there were no Queens on the property???? I had already walked by a room that clearly had 2 Queens I could see, AND on their website there are also rooms saying Queen beds....So even as I was being upgraded I still felt like I was being lied to...
That being said, the Junior Suite was gorgeous, still with the full size beds but atleast furnished and truly beautiful....I was thankful for the free upgrade and we moved our stuff over.....Now for the positives, for which there are many....
This stretch of beach here at NVR is one of,if not the prettiest in the beach zone...they clean the seaweed daily, they set up beach beds, chairs,tables for everyone each day....The continental breakfast in the morning is delicious and served right to the room....We loved our time here and spent most of it on the beach....Casa Banana, the hotels affiliated restaurant was good but extremely over priced, I live in San Francisco and our meal there was the same as we would have paid here which was insane to me.....We ate there first night, but that was it, mosquitos are really bad over there as well(althought that is not anybodys fault).
I'm not sure if I would return because of the air of dishonesty I felt there....The place is gorgeous don't get me wrong, but my advice to you is to call staff directly to make your reservation. Find out specifically what rooms,bungalows etc. they have available, don't just make a blind reservation online like we did. The accommodations right on the beach are the best, no mosquitos and good sea breeze....I would also recommend either the newer structures, or the Bungalows directly on beach because Bungalows are older and are open to the bugs where the thatch roof meets the walls, I would imagine the ones directly on beach are fine tho, but the ones behind those it's a problem.
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- Also Known As:
- Nueva Vida De Ramiro Hotel Tulum
- Nueva Vida De Ramiro Tulum