This place was a big disappointment for me and my wife. It was highly recommended by the Lonely Planet guide (2016 edition), and that makes me wonder if the Lonely Planet staff was even here. Let me be clear... it's not a terrible place, but it's way too expensive for what it's really worth, and there were many turnoffs. The place was clean, but the rooms were very dark. It seemed to me that the place was built in the 90's, and hasn't been upgraded since. Lot of noise in the morning that won't let you sleep (the kitchen right next to Room 1, or a Christian church with very loud music on the back street. Breakfast was ok. But for me, the worst thing was when I had to pay... the owner told me that she HAD to charge me an additional 3% if I paid with a debit or credit card, because the bank charges her a commission. Really? I know that may be true, but sorry, that is part of the business... banks also charge me a commission for paying outside the US, and I don't ask for discounts because of that. I found that extra fee very unprofessional. Also... let me tell you, there are way better places in Tulum for less money. We ended up here because there weren't more places available, and because it was recommended by the LP guide. Disappointing experience.
- Official Description (provided by the hotel):
- An authentic Italian restaurant, free Wi-Fi and tropical gardens with hammocks are offered at this small hotel. Situated in central Tulum, it is just 3.5 km from the Mayan Ruins and beaches. L'Hotelito Tulum offers traditional thatched rooms with a fan and balcony, and classic-style rooms with air conditioning and garden views. All rooms have cable TV, mosquito nets and a private bathroom. The hotel’s restaurant specializes in homemade pasta. Dishes are prepared with fresh local ingredients, many of them organic. Tulum’s Mayan Culture Museum-Park is just 200 m from L'Hotelito. The tropical forest of Tulum National Park is a 10-minute walk away. Free parking can be found nearby. Staff at the 24-hour reception are happy to arrange local activities, including snorkelling, diving or visits to the Sian Ka’an UNESCO Biosphere Reserve. ... more less
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