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Hotel Cabanas Tulum
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Reviews (869)
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Reviewed 14 April 2018

Cabanas Tulum is just AMAZING, and it really is a treat. Thank you Eli, Tania, Viridiana, Roberto, and Alejandro, you are simply the best staff. Personable, caring, and always wanting to help with a smile.
You made our trip memorable and we just can’t wait to come back.

Cabanas Tulum is a pure gem. Beautiful property right on the beach with gorgeous gardens, a refreshing pool, and clean comfortable rooms with AC (a treat to sleep well after spending days at the beach and/ or exploring the endless activities in the jungle), and that are all decorated with good taste. The ones with the roof top terrace with lounge area and spa tubs are just awesome.
The beach has great natural shade with many palm trees which many places don’t have. Really nice spot to have a ceviche at lunch and gaze at the turquoise sea. Breakfast and lunch at Fresca’s is another treat. Delicious and healthy food and exceptional service and again, always with a smile. Ziggy’s (connected to Cabanas) is also another excellent option for great food, an amazing setting and live music each night.

Cheers to the Cabanas team for creating such a warm, welcoming and unforgettable atmosphere in one of the most beautiful spots in the world.

Room Tip: All rooms are great, but the ones with a roof top are best.
  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank paganifamily2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 17 April 2018

Dear Guests

Saludos from Tulum and thank you for your amazing review!!! Eli, Tania, Viridiana, Roberto, Alejandro and everyone else will be so happy to read your review and know that they were part of your memories!
Thank you also for all the kind words on the property, the room, the food, the beach area!

We look forward to your next visit!

Your Cabanas Tulum Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2018

My husband and I stayed 6 nights and had so much fun. We went for our anniversary and upon arrival they had made very cute swans from towels with rose petals spread across the bed. My husband ordered flowers and they were absolutely beautiful.
As most of you readers know the food at Frescos is some of the beast breakfast food we have had, the coffee was amazing.
The best part about staying at The Cabanas was the overall excellence of the staff, never missing a beat. I can be sometimes a wee bit demanding, requesting drinks and cigs and the most inopportune times and this did not faze them one bit. Anything we wanted we just had to ask and it was done.
The location of the property is perfect as well. We walked places, rodes bikes and taxis were a dime a dozen without being obnoxious at all. We wanted to go to Coba ruins and we got hooked up with an amazing cabby all just by asking the front desk. Roberto was so very helpful in this as well.
If you are considering this property, think no more as you will have an amazing time. It never felt crowded and we would go back in a heartbeat but since it was our second year in a row going to Tulum I think we will try a new country next time, Portugual anyone : )

Room Tip: We had an ocean front room which was great but many palm trees so kind of an obscured view.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank miamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 17 April 2018

Dear Guests

Greetings from Tulum and thank you for having chosen us for your anniversary, we are really happy to read that we met your expectations and that you had a wonderful stay with us!
Thank you for your special mention of our staff service and all the included amenities, and for having taken the time to write this review.

Should you return to Tulum, we hope to see you again!

Your Cabanas Tulum Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018

My BFF and I stayed here for 5 nights at the end of March. After making the decision to stay in Tulum, we researched many different hotels and we chose this hotel based on all the wonderful reviews. Before arriving we often wondered if they could all be true! Now, I'm happy to be able to add my own review and give this property and it's staff 5+ stars for the comfort and cleanliness of the property and the sincere warmth and hospitality of everyone we met there.The breakfasts at Frescos were an absolute delight every morning, fresh and plentiful and beautiful to look at too. The drinks were amazing at happy hour. The bartenders and wait staff at Frescos and the hotel beach were the best - special thanks to Fernando for his fantastic service and friendly smile and to Barbara for the informative Mexican wine tasting and recommendations which were spot on for everything we wanted to experience. We stayed in an ocean front room and it was worth it to open the door every morning to the sight and sound of the ocean. The beach is well cared for and everything at the hotel is close and accessible. There are shops and restaurants within minutes by foot or taxi in each direction of the hotel, it's perfectly situated as we went from one end to the other on the beach road exploring we decided we liked our central location best. I have stayed in many hotels in beach locations around the world and I have to say, Hotel Cabanas Tulum is now my favorite!

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank FLSun1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 12 April 2018

Dear Guest

Saludos from Tulum and thank you for much for your amazing review!!! We are very proud to have met your expectations!
Thank you for the 5+ star rating of our staff hospitality, for the special mention of the delicious included breakfast at Fresco's, the drinks, the Mexican Wine Tasting with Barbara, your room, the Hotel location and much more!!

We hope to have the pelasure to see you again in the future!

Your Cabanas Tulum Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

We spent 4 nights at Hotel Cabanas Tulum over Spring Break. We had a beachfront room with a rooftop/jacuzzi and it was absolutely gorgeous. The view is amazing, the beach is paradise, and the staff is so friendly and helpful. We really enjoyed both of their restaurants for breakfast- Ziggy's and Fresco's...fresh smoothies were so delicious! Cabanas is located in the center of the hotel zone so close to walk or bike to other restaurants and shops. We loved our stay here and look forward to another visit soon.

Stayed: March 2018, travelled as a couple
1  Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 11 April 2018

Dear Guests

Saludos from Tulum and thank you for taking the time to write your lovely review, we are very glad that you loved your stay with us, and we look forward to your next visit.

Thank you again for having chosen us

Your Cabanas Tulum Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

I cannot day enough good things about hotel cabanas.

STAFF: First, the booking process. My group had a lot of changes and requests in advance. I emailed with the staff several times. Each time, they were quick to respond, accommodating and friendly - even though I’m sure all the changes were annoying! When we arrived, we were greeted warmly and throughout the entire stay, every single person made us feel welcome. They go out of their way to smile and say hi, recommend excursions, make sure you are comfortable, etc. Just really great service.

FOOD: You get free breakfast. This isn’t some crappy cereal bar. It’s healthy, fresh and absolutely delicious. The portions are beyond generous. The lunch menu is equally as good and even though not free, is reasonably priced - and arrives with a smile.

PROPERTY: Beautiful. I think most of the pics don’t do it justice. Right on the beach, lots of places to relax, very clean and well maintained. We had a beachfront room (w a free upgrade to a private roof and jacuzzi!) that was very large and again very clean and well stocked. A full size coffee maker in room, two giant bottles of water every day, toiletries included. Nothing was missing. The rooms also have a lot of outlets, including near the bed, which is so convenient. Because the property is small, you don’t have to walk far to get to beach, front desk, pool, yoga, etc. Lots of couples and families were here during our stay. Still, it wasn’t hard to get prime beach seating or a hammock. From what I could see, this is the only hotel that actively rakes up the seaweed on the beach in front of the property. The rooms have AC at night and it works very well. One night we were even too cold!

LOCATION: In addition to being right on the beach, It’s perfectly located on the “strip” of tulum. Right in the middle of the main road so it’s easy to check out bars, shops, etc. north or south. And they have free bike rentals.

YOGA: most people in my group did yoga at the hotel, which is offered every morning for $15 (mats provided). I didn’t do this, but they said the instructor was very good and the setting peaceful and scenic.

I could keep raving about this place, but I think it is clear that it’s wonderful. Highly recommend. You won’t be disappointed and I would be lucky to stay here again. Thank you to everyone at Hotel Cabanas for making our vacation so great!

Stayed: April 2018, travelled with friends
2  Thank Picklespickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 11 April 2018

Dear Guests

Greetings from Tulum and thank you for your amazing review!!! We are so happy that you and your group had a perfect stay with us and that you loved every moment!!!

Thank you for your special mention of our reservations team, of our front desk staff, your rooms, the food, the Hotel, the location, the beach area, the yoga class, everything!!!!

We hope to see you and your friends again in another occasion!!

Your Cabanas Tulum Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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