We arrived after sunset due to a flat tyre of our bus. We could only get a boat to Don Det. A very friendly lady called Pan's, who refused us a pickup. No other transport was available to Don Khon at night. So we had to find other accomodation at Don Det.
When aksed to Pan through the booking agency to refund the night paid in advance, they bluntly refused. Said they offer no transport after sunset. Leaving the problEm to the customer.
A typical example of the growing spurts of Lao tourism industry being so keen on money that customer satisfaction is forgotten?
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