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Reviewed 2 March 2022

I am interested only in cardio exercise machines.
The gym has a treadmill, elliptical and bicycle. The treadmill works, at least lights up.
I cannot use it due to my hip implant.
The elliptical and bicycle are both broken. They do not come up.
If you try to move the elliptical, it makes terrible noises. It has not been serviced in years.

Date of stay: March 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank MihaiB477
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Juan José Maldonado Escareño, Director General at Hampton Inn by Hilton Tampico Aeropuerto, responded to this reviewResponded 4 March 2022

Hello, thank you very much for your comments, a sincere apology for the inconvenience in our gym; we have started an equipment renewal program, we are sure they will be to your total satisfaction, additionally we started a plan to expand the gym for next year, where we will have more equipment for your satisfaction.
always welcome to this your home Hampton Tampico Airport.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2019

Once the valet person opened the door. Helped with bags we entered a nice well lighted lobby. Our check in process was very simple. Front desk was so polite she answered every question we had I was in a group of three. The resturant staff was great! And Wifi worked great bed nice sheets clean rooms are very spacious.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Cynthia W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hampton Tampico A, Gerente at Hampton Inn by Hilton Tampico Aeropuerto, responded to this reviewResponded 15 November 2019

Hello,
Thank you very much for sharing your comments, we are glad to know that your stay was pleasant. We will continue to strive to receive the same treatment each time you visit our city.
Feel welcome always at Hampton Tampico Airport.
best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2019

I have gone to this hotel at least once a month for the last two years. I know most of the associates and they are very nice. The place just needs a remodel badly. The owner is not investing in this place.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank t0mh0fer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hampton Tampico A, Gerente at Hampton Inn by Hilton Tampico Aeropuerto, responded to this reviewResponded 17 September 2019

Hello, thank you very much for your comments, I appreciate your preference and confidence during this time, this month we are just starting the room remodeling project; I would love to introduce you on your next visit and know your opinion. I am sure you will like it completely. I remain at your service and always welcome to your home Hampton Tampico Airport.

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Reviewed 30 August 2019 via mobile

I have been staying at this hotel every year for a week for the last 12 years. The customer service is always awesome. The rooms are always very clean, the beds are very comfortable, and they had some very good pillows. The breakfast in the mornings is great, the food is always very hot and very tasty. The restaurant workers are very customer service oriented. The front desk personnel is very friendly, helpful and attentive.
The shuttle service to the airport cannot be beat. The drivers are always ready to help and always ready to get you to and from the airport as needed.
The room attendants are very friendly and helpful too. Overall the service goes above and beyond what can be expected from a Hampton Hotel.
My one and only issue was the last night I stayed there the air-conditioning was not working properly. The room was extremely hot.

I do very highly recommend this hotel if you are ever in Tampico. It will be hard for you to find a better hotel.

Date of stay: August 2019
Trip type: Travelled on business
Thank marcelogB7958OL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hampton Tampico A, Gerente at Hampton Inn by Hilton Tampico Aeropuerto, responded to this reviewResponded 2 September 2019

Hello, thank you very much for your comments, very motivating your very words that I will share with the team. We love having them with us and we will continue to strive to maintain our quality of service, I feel very sorry for the bad experience with Air Conditioning, fortunately it has already been resolved. Best regards and we hope to see you soon.

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Reviewed 21 August 2019

This hotel will not be what you are used to. The A/C does not work properly. Expect noise and malfunction on every room. The people are not who they used to. Front desk is not helpful, they are all about the money, and the bathroom was moldy.

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Inspire10828575702
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hampton Tampico A, Gerente at Hampton Inn by Hilton Tampico Aeropuerto, responded to this reviewResponded 23 August 2019

Hello, thank you very much for your comments, I am deeply sorry for the experience experienced, you are absolutely right not what we offer as a hospitality company. We are doing a total remodeling of our processes, our rooms and equipment maintenance to be within the taste and preference of our guests. Let me stay in touch and listen to your comments, always welcome to this your home Hampton Tampico Airport.
best regards,

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