We stayed at Pueblo Bonito Sunset Beach from Mar 31-April 7, 2015. We used a friend's time share, an executive suite.
I was a little worried from some of the negative reviews that I had read recently but was pleasantly surprised!
The resort is HUGE! And very clean. The staff worked very hard. I felt badly that they were working so hard over Holy Week but figured this was their busy time of year. Because of that I tried to be appreciative and tip the staff. It is amazing how rude some people are.
The room was clean and big but could use more (comfortable) seating. We had 2 adults and 2 children and it was hard for everyone to sit in the living room comfortably unless you like sitting on a kitchen chair. The beds were ok and we rotated. The room was cleaned daily and housekeeping did a great job.
The pools were fabulous. It was a very busy week so the pools and chairs were busy too. It was a little annoying that so many people saved chairs even though the signs said not to. But, we were still able to find seating so all was good. Pool food and beverage service was good, expecially considering how busy they were.
Loved the Sky Pool! Fab views! The carts shuttled people around but we did a lot of walking. I didn't mind the hikes and welcomed them after all of the food and drink. The views were great everywhere. I'm pretty sure that all rooms have a nice view.
The food was very good for an all-inclusive. My family especially loved the breakfast buffet! We all ate Tres Leches Cake on a daily basis as well. SO Yummy! The service was very good and we liked the theme nights. Saw some reviews of people getting sick but we were not effected and I did not hear any grumblings of people getting sick.
I thought the spa was overpriced and so did not take advantage of this service. I usually do. The concierge service was helpful and kind. They helped with reservations both on and off property.
The only place the service lacked was at check in and check out. The front desk staff were not overly friendly. I even tipped at check in but the guy did not seem excited to help. I was hoping there would be more books on the area or the resort in the rooms but there really were not. At check out I asked about the "voluntary" contribution to the owner's wife's charity and the guy was really defensive. I left the charges as it is hard to argue over $7 when there are several hundred (or thousand) in food, beverage and tip charges. 600+ rooms times several resorts times each day equals several thousand per day, week, month and year. I'm sure it is a nice charitable thing to do, good tax deduction, etc but they should ask you at check in BEFORE it is charged. I received the brochure AFTER the charges. Just saying.
Overall, impressed with this property. I would definitely consider staying here in the future.
- Official Description (provided by the hotel):
- Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more less
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- Also Known As:
- Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
- Pueblo Sunset Beach
- Pueblo Bonito Sunset Beach Resort
- Pueblo Bonito Cabo
- Pueblo Bonito Sunset Beach Golf & Spa Resort Cabo San Lucas, Los Cabos