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“Great Spring Break at Sunset Beach”

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Pueblo Bonito Sunset Beach Golf & Spa Resort
Ranked #24 of 73 Hotels in Cabo San Lucas
Reviewed 9 April 2015

We stayed at Pueblo Bonito Sunset Beach from Mar 31-April 7, 2015. We used a friend's time share, an executive suite.
I was a little worried from some of the negative reviews that I had read recently but was pleasantly surprised!
The resort is HUGE! And very clean. The staff worked very hard. I felt badly that they were working so hard over Holy Week but figured this was their busy time of year. Because of that I tried to be appreciative and tip the staff. It is amazing how rude some people are.

The room was clean and big but could use more (comfortable) seating. We had 2 adults and 2 children and it was hard for everyone to sit in the living room comfortably unless you like sitting on a kitchen chair. The beds were ok and we rotated. The room was cleaned daily and housekeeping did a great job.

The pools were fabulous. It was a very busy week so the pools and chairs were busy too. It was a little annoying that so many people saved chairs even though the signs said not to. But, we were still able to find seating so all was good. Pool food and beverage service was good, expecially considering how busy they were.

Loved the Sky Pool! Fab views! The carts shuttled people around but we did a lot of walking. I didn't mind the hikes and welcomed them after all of the food and drink. The views were great everywhere. I'm pretty sure that all rooms have a nice view.

The food was very good for an all-inclusive. My family especially loved the breakfast buffet! We all ate Tres Leches Cake on a daily basis as well. SO Yummy! The service was very good and we liked the theme nights. Saw some reviews of people getting sick but we were not effected and I did not hear any grumblings of people getting sick.

I thought the spa was overpriced and so did not take advantage of this service. I usually do. The concierge service was helpful and kind. They helped with reservations both on and off property.

The only place the service lacked was at check in and check out. The front desk staff were not overly friendly. I even tipped at check in but the guy did not seem excited to help. I was hoping there would be more books on the area or the resort in the rooms but there really were not. At check out I asked about the "voluntary" contribution to the owner's wife's charity and the guy was really defensive. I left the charges as it is hard to argue over $7 when there are several hundred (or thousand) in food, beverage and tip charges. 600+ rooms times several resorts times each day equals several thousand per day, week, month and year. I'm sure it is a nice charitable thing to do, good tax deduction, etc but they should ask you at check in BEFORE it is charged. I received the brochure AFTER the charges. Just saying.

Overall, impressed with this property. I would definitely consider staying here in the future.

Room Tip: All rooms offer great views. Just depends on if you want to be close to the pool, beach, restaurant...
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  • Stayed: April 2015, travelled with family
    • Value
    • Rooms
    • Service
17  Thank MNtraveler55118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 10 April 2015

Dear MNtraveler55118,

Thank you very much for review us on TA and for sharing your experience at Sunset Beach. we appreciate your feedback about the check in/out and we will take corrective actions to improve our service here.

We look forward for your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,134 - 6,138 of 10,115 reviews

Reviewed 8 April 2015

We just got back from a week there and had an inclusive food package.

Overall hotel is nice. They appear to try to keep it up.

Employees are mostly friendly and try to be helpful.

We were constantly being asked to take a time share presentation. I think we were asked every day and they even called our room. Very high pressure tactics.

Had an instance of a waiter forge a tip on a bar ticket- was only $10 but beware,

Food quality is ok. Although I am recovering from food poisoning at their sister resort pueblo bonito blanco sunset beach.

From what I have been told they don't give tips to employees that you leave on your charge statement so if you want to reward them give them cash

Overall- for a luxury resort it should have been better in terms of service and food quality,

  • Stayed: April 2015, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank ElwoodBlues951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 10 April 2015

Dear ElwoodBlues951,

Thank you very much for your review, we appreciate your feedback and share your comments to our F&B team so they can have benefit from them in order to improve our services.

We look forward for your next visit.

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Reviewed 8 April 2015

We needed a break from the cold weather so we booked a vacation to Cabo and decided to stay at the Sunset Beach location. The hotel is built up on the edge of a cliff so almost all of the rooms have a fantastic view of the ocean. Because the walkways are steep, the staff drive you around to the pools and restaurants in little golf carts. There are several pools but it's very busy so get there early if you want a good chair. There were several restaurants to choose from including Chinese, Sushi, Italian, American, and a 24-hour one. Food was pretty good for an all-inclusive as our past experience in other hotels was not so good.
The males in our group played on the new Jack Nicklaus golf course that they said was amazing. One of the nicest courses with unbelievable views, and food served(included in golf cost) at a couple of holes. It's about a 20 minute ride into town to have fun at night. One day we hired 2 boats to go fishing. Fun day, but March is not the season to catch fish. Would stay here again.

  • Stayed: March 2015, travelled with family
    • Value
    • Rooms
    • Service
16  Thank sorloff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 9 April 2015

Dear Sorloff,

Thank you very much for your review on TA your recent stay at Pueblo Bonito Sunset Beach, we are happy to know you had a great experience at our Resort.

We look forward for your next visit.

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Reviewed 6 April 2015

We were once again greeted like family,and treated the same.
We spent most of our time every day at the main pool where our very good friends took excellent care of us.
We have been coming here for the last 8 years and can't imagine going anywhere else.
We want to give special thanks to our Main Pool friends:Sahara,Roberto,Angel,Javier and Pablo we always look forward to seeing them
John & Jeanne Scribner

Stayed: February 2015, travelled with friends
17  Thank Scribby65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 6 April 2015

Dear Mr. & Mrs. Scribner,

Thank you very much for your review and for sharing your experience at Sunset Beach. We will share your comments about Sahara,Roberto,Angel,Javier and Pablo with them and their peers so they can get motivated to continue giving such a high level of service.

We look forward for your next visit.

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Reviewed 6 April 2015

Wonderful vacation spot - Every room has a view of the ocean - Grounds and the rooms are amazing - Whale watching - Julio, the activities director, was fun and engaging - My husband played the new Nicklaus golf coarse (comfort stations holes) & loved it - 6 restaurants on property with great foods (we did all inclusive this trip and thought it was a great hassle free value) - Friendly pool wait staff - If you don't want a timeshare, don't go on the tour!

Room Tip: Saturday & Monday are bad days to travel due to high volume
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  • Stayed: March 2015, travelled with family
    • Value
    • Location
    • Service
10  Thank LuceroDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 6 April 2015

Dear LuceroDenver,

Thank you very much for your review and for sharing your experience at Sunset Beach, as you mentioned the new Quivira golf course is gorgeous and challenging.
We will share your comments about Julio with him and his peers so they can get motivated to continue giving such a high level of service.

We look forward for your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pueblo Bonito Sunset Beach Golf & Spa Resort

Address: Predio Paraiso Escondido, Cabo San Lucas 2345, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Cabo San Lucas
#17 Romantic Hotel in Cabo San Lucas
#18 Business Hotel in Cabo San Lucas
#20 Luxury Hotel in Cabo San Lucas
#20 On the Beach Hotel in Cabo San Lucas
Price Range: S$361 - S$1,727 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pueblo Bonito Sunset Beach Golf & Spa Resort 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more   less 
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Also Known As:
Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
Pueblo Sunset Beach
Pueblo Bonito Sunset Beach Resort
Pueblo Bonito Cabo
Pueblo Bonito Sunset Beach Golf & Spa Resort Cabo San Lucas, Los Cabos

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