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Reviews (11,114)
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7,057
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918
411
296
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7,060 - 7,065 of 11,114 reviews
Reviewed 8 April 2015

We just got back from a week there and had an inclusive food package.

Overall hotel is nice. They appear to try to keep it up.

Employees are mostly friendly and try to be helpful.

We were constantly being asked to take a time share presentation. I think we were asked every day and they even called our room. Very high pressure tactics.

Had an instance of a waiter forge a tip on a bar ticket- was only $10 but beware,

Food quality is ok. Although I am recovering from food poisoning at their sister resort pueblo bonito blanco sunset beach.

From what I have been told they don't give tips to employees that you leave on your charge statement so if you want to reward them give them cash

Overall- for a luxury resort it should have been better in terms of service and food quality,

  • Stayed: April 2015, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank ElwoodBlues951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 10 April 2015

Dear ElwoodBlues951,

Thank you very much for your review, we appreciate your feedback and share your comments to our F&B team so they can have benefit from them in order to improve our services.

We look forward for your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2015

We needed a break from the cold weather so we booked a vacation to Cabo and decided to stay at the Sunset Beach location. The hotel is built up on the edge of a cliff so almost all of the rooms have a fantastic view of the ocean. Because the walkways are steep, the staff drive you around to the pools and restaurants in little golf carts. There are several pools but it's very busy so get there early if you want a good chair. There were several restaurants to choose from including Chinese, Sushi, Italian, American, and a 24-hour one. Food was pretty good for an all-inclusive as our past experience in other hotels was not so good.
The males in our group played on the new Jack Nicklaus golf course that they said was amazing. One of the nicest courses with unbelievable views, and food served(included in golf cost) at a couple of holes. It's about a 20 minute ride into town to have fun at night. One day we hired 2 boats to go fishing. Fun day, but March is not the season to catch fish. Would stay here again.

  • Stayed: March 2015, travelled with family
    • Value
    • Rooms
    • Service
16  Thank sorloff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 9 April 2015

Dear Sorloff,

Thank you very much for your review on TA your recent stay at Pueblo Bonito Sunset Beach, we are happy to know you had a great experience at our Resort.

We look forward for your next visit.

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Reviewed 6 April 2015

We were once again greeted like family,and treated the same.
We spent most of our time every day at the main pool where our very good friends took excellent care of us.
We have been coming here for the last 8 years and can't imagine going anywhere else.
We want to give special thanks to our Main Pool friends:Sahara,Roberto,Angel,Javier and Pablo we always look forward to seeing them
John & Jeanne Scribner

Stayed: February 2015, travelled with friends
17  Thank Scribby65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 6 April 2015

Dear Mr. & Mrs. Scribner,

Thank you very much for your review and for sharing your experience at Sunset Beach. We will share your comments about Sahara,Roberto,Angel,Javier and Pablo with them and their peers so they can get motivated to continue giving such a high level of service.

We look forward for your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2015

Wonderful vacation spot - Every room has a view of the ocean - Grounds and the rooms are amazing - Whale watching - Julio, the activities director, was fun and engaging - My husband played the new Nicklaus golf coarse (comfort stations holes) & loved it - 6 restaurants on property with great foods (we did all inclusive this trip and thought it was a great hassle free value) - Friendly pool wait staff - If you don't want a timeshare, don't go on the tour!

Room Tip: Saturday & Monday are bad days to travel due to high volume
  • Stayed: March 2015, travelled with family
    • Value
    • Location
    • Service
10  Thank LuceroDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 6 April 2015

Dear LuceroDenver,

Thank you very much for your review and for sharing your experience at Sunset Beach, as you mentioned the new Quivira golf course is gorgeous and challenging.
We will share your comments about Julio with him and his peers so they can get motivated to continue giving such a high level of service.

We look forward for your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2015

Recently returned from a week at PBSB and I must say I was very impressed. We were guest of TS owners.
The grounds are quite beautiful and the service for the most part was great. We got the all-inclusive package and made sure to tip the hard working servers.
The only downside was we were talked into taking a private car back to the airport when I made the reservation for shuttle provided by Cabo Travel Solutions. Our flight was at 12:30 and the reservation person thought that the first shuttle at 9 am might not get us to the airport in time. That added $60 to the cost. Our hosts took the 9:00 shuttle and got to the airport 15 min after us.

  • Stayed: April 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank HornBlowR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBOperationsManager, Director de Relaciones con Clientes at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 6 April 2015

Dear HornBlowR,

Thank you very much for your review and for sharing your experience at Sunset Beach. Our guest assistance will contact you shortly to verify the issue you mention with your transportation once again thank you very much for your feedback.

We look forward for your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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