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Reviewed 13 August 2021

We came here with our two sons 17 and 18 and had a great trip! We enjoyed the deluxe all inclusive package but it does get a little annoying that you have to sign for everything. We were used to other all inclusive resorts which are much easier. The tips are included in the all inclusive package however there is an option to leave more for better service when you sign. All of the servers we had were excellent our entire trip! Very friendly and accommodating. The skypool is by far the best one. The swim up bar was awesome with many servers. We never had a problem getting a drink. The other swim up bar at the main pool only had two bartenders and were super slow. We waited forever. The pool bars and food service closes at 6pm and the pools close at 8pm which we thought was way too early. We stayed in a room near the skypool near the top of the resort and would usually walk down the hill to get wherever we wanted to go, then take a golf cart back up. We did walk back up a couple times to get exercise and it wasn't that bad. We never really had to wait too long for a golf cart ride. The food was outstanding everywhere we went. There were only a couple of times that we didn't really like what we ordered. It sucks that you can't swim at the beach but there is a shuttle to Rose where you can swim and the all inclusive package works there too. Overall this is a huge beautiful resort with friendly staff and lots of great meal options.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with RCI
Thank Ednagraham1298
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pueblo Bonito, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 13 August 2021

Dear guest,

Thank you for your lovely review. I am very pleased to know that you loved your stay and you found the location of the hotel your liking. I have passed on your kind words to the team who always try their best to meet our guests’ expectations.

Your comments are highly appreciated, our goal is your utmost satisfaction. We have taken your comments very seriously and will review them further in order to improve our services more each day.

We very much hope to have the opportunity to see you back at Pueblo Bonito Sunset Beach Golf and Spa Resort soon again.

Best regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2021 via mobile

Great time.
Leonardo was really helpful
He asked us to take presentation for 90 minutes and we got free tickets for ATV & Camel ride which was really good deal
I recommend any one like to take excursion please contact Leonardo so you can get free ATV ride & also camel ride and other deal

Room tip: All included deals it is worth it
Date of stay: August 2021
Trip type: Travelled with friends
Thank Harry2021feb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pueblo Bonito, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 13 August 2021

Dear guest,

There are certainly many options to choose from when traveling to Los Cabos, so we are humbled to have hosted you.

On behalf of all of us here at Pueblo Bonito Sunset Beach Golf & Spa Resort, we would like to thank you for your appreciation of the services provided during your recent stay.

Thank you so much for your valued feedback, should your travels bring you back to Los Cabos, we hope for the opportunity to welcome you in the future.

Sincerely,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2021 via mobile

“Danny Boy” as he calls himself is so sweet, entertaining and an all around pleasure to interact with. Thanks for the rides and the funnies. He will entertain you while getting you around the property…from 9months to 65yrs old you will be entertained by Danny Boy!

Date of stay: August 2021
Trip type: Travelled with family
Thank Shanie1678
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pueblo Bonito, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 16 August 2021

Dear guest,

Thank you very much for sharing your experience with us. It is an absolute joy to read you were treated so kindly.

Our amazing staff works hard to provide our guests with a very memorable experience, so it is gratifying to know you enjoyed the team’s services.

Thank you for your review, we look forward to welcoming you back.

Best regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021

We've been owners here for over 10 years and have to Sunset Beach every year at various times of the year. The resort never disappoints. The grounds are immaculate and so gorgeous. The 2 Bedroom Presidential Suite is living in the lap of luxury. The views cannot be described. The staff, however, is what always sticks out. They are so friendly and caring and genuinely concerned about our stay and making it the best it always can be. The bellman Eric was especially helpful this trip with all of our bags and groceries. He was patient and went the extra mile with all of our stuff exemplifying the super service we've grown used to. Can't wait until next trip.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Shooter03
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pueblo Bonito, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 13 August 2021

Dear guest,

We strive to make every guest feel at home while they stay with us and review like yours let us know how successful we are.

We are also extremely glad you had the delight of receiving wonderful service from our magnificent staff and that it was very much to your satisfaction.

We can assure you that your comments represent a major factor of motivation for all the Pueblo Bonito team.

We look forward to welcoming you back as many more times as you'd like in the near future!

Kind regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021

We have been owners for over 15 years and have seen the many changes. While we haven’t been every year since we’ve owned, we’ve been enough to say this may have been our last time if updates are not made.

The property is getting tired and needs updates and maintenance. While it is still beautiful, many of the mechanics of the suites did not work or were dated. The master bath of our presidential had the strong smell of sewer and the air conditioning unit was straining to keep the room cool. The pools are needing a repair of their tiles and in the hot tub there were several missing tiles that were sharp and did not create the ideal experience.

We are not fond of the all inclusive package as it would have cost our family of 5 about $4000 additional dollars for our 7 day trip. Instead we did not select it and actually spent half that much and had the opportunity to go into Cabo and experience some of the fine cuisine there. That said, the drink prices were outrageous with some being near $20/drink. Still worth not getting all-inclusive but they make up for what they may lose on some patrons.

We love the market but we’re not happy with the 15% service charge we were charged because we were not all-inclusive. Not sure the explanation we got about why it was charged was well explained, so this may be understood if it’s due to something else besides “you’re not an all-inclusive member”

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Stephanie G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pueblo Bonito, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for your comments regarding your recent stay with us. Upon reading your comments we want to sincerely apologize to you for the experience you had at our hotel, we strive to provide excellent service and we are sorry this is not what you perceived.

I will ensure that your thoughts are shared within the team as a reminder that we must deliver on each and every guest’s expectations that visit the hotel.

We thank you for your comments and hope that you will give us another opportunity to host you and amend your latest views.

Kind regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort.

Report response as inappropriate
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