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All reviewstomatoes restauranthacienda del marcortez restaurantstarwood pointstime shareocean frontbeautiful resorttequila barjacuzzi tubinfinity poolvacation clubrental cargarden viewmain buildingsan joseswim up bartimeshare presentation
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Reviewed 23 December 2011

We have stayed at ths resort a few times and can easily say that it is our favorite place to stay in Mexico. The Hacienda del Mar is a gorgeous resort, from the architecture. Everything from the landscaping, to the pools and infinitey pools, to the restaurants to the beach s stunning. The service too is always excellent. We really love the 2 bedroom timeshare rooms. They are very well appointed, and are very large with a gorgeous kitchen, living area, two huge bedrooms and 3 bathrooms. We have never been disappointed at this resort.

  • Stayed: January 2011, travelled with family
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5  Thank KymCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2011

stayed for a week in 2 bdrm suite which was well appointed and clean with kitchen, washing machine/dryer and plenty of space for all 5 of us. the highlight of this location are the pools, views and private beach for hotel guests just beyond the pools. Great place to stay. I hope to come back.... soon.

  • Stayed: December 2011, travelled with family
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1  Thank marciha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2011

We've been coming here for since 1996 for our 1 bedroom timeshare and it's a great get away the week before Thanksgiving. As good as that has always been it was even better this year. Fortunately for us, this year we were upgraded to a wonderful OCEANFRONT 1 bedroom suite at the Sheraton Hotel, complete with kitchen and wonderful service. Our timeshare resort was overbooked and we ended up with an incredible luxurious corner unit suite with 2 large balconies.

The views from both of the balconies were lovely and provided incredible views of the pools below as well as the ocean.

On Tuesday the complimentary owner and guest reception was so much fun. Entertainment, free drinks (I love the Mango Margaritas!!) and food, door prizes was so much fun.

Daily water aerobics, bartender and cooking classes, Mexican Bingo, walks on the beach, wonderful pools and happy hours......umbrellas and chairs set up by staff on the beach, all made for a very fun and relaxing week.

  • Stayed: November 2011, travelled as a couple
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Thank lkjcreative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2011

The room was clean, the staff were very friendly, and the pools were great. Booked a massage at the spa, price was reasonable and the Cactus Spa facilities were clean. Was very happy with the massage.The only negative was the De Cortez Grill and Restaurant. Too pricey for menu items offered, the menu was definitely geared for a standard American-type meal, and the service was lackadaisical. The better restaurants were Girasoles De La Hacienda and Tomatoes Restaurant. Both had good service and great food choices. Prices were more in line with the type of food offered. The pool away from the oceanfront had plenty of good chairs available at all times of the day and the food and drinks were good at Sirenas. Went for a walk on the beach towards the golf course, the beach and water were clean.

  • Stayed: November 2011, travelled with family
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3  Thank ceebee3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2011

We stayed in building #9 of the vacatin villas for one week in a Junior suite. Several weeks before we arrived I had emailed to request an ocean view however, when we arrived we were given one in the middle of the property. A bit dissapointing, but since the sun set around 5:45 we spent our days overlooking the ocean and pools and by the time we were back in our room everything was dark anyway. They were able to improve our room the next day but since we were already settled in we stayed and it ended up being a very centrally located building to all the pools.

The size of our room was nice but the kitchen was small in the Junior suite. It only had a dorm-sized refrigerator even though I was promised a "full-size" refrigerator when I inquired weeks earlier. If we had gotten a Master suite then we would have the larger fridge. I think the larger quites went to the "owners" of the resort since it was peak Thanksgiving week. A big draw back to this resort is that it is not easily accessible to the main road and therefore we were not able to take the local bus into town for groceries. We had to pay $40 r/t for a ride to Walmart for groceries...so we only did that once. The taxi prices are set and not negotiable.

I had read another review about the beds. Yes, they are very hard!! I called for one of those "egg" foam toppers but they didn't have any. So they brought an extra comforter which I doubled up on my side of the bed. My husband wasn't bothered by the hard bed but if he was then we would have needed 2 comforters underneath us.

The resort was very large and well maintained. The staff was extremely friendly...even the tree-trimmers would stop and say hello. After a few persistant "no thank you's" for hearing the time-share picth they eventually left us alone. Even though we weren't owners of that resort they invited us to an appetizer/free drinks evening with a Mariachi band. It was a lot of fun!

The pools and hot tubs were incredible! We loved the sizes and locations...right on the ocean! There were quiet areas and the activities pool if you wanted to play bingo or volleyball. But get up early to reserve the primo seats. They don't want you to reserve with a towel alone, but if you put down magazines or hats with the towels they won't touch it. The beach, while not swimmable, was great for exploring. There were two areas that had great formations of rocks. We saw lots of sea life and coral.

We felt very safe at this resort since it was in a gated community with other resorts. However, on our previous visit we felt safe throughout the town as well. The staff was very accommodating and would bring out chairs to the beach if you wanted. The vendors would come by on the beach quite a bit but were friendly and not too overwhelming.

I can't comment on the restaurants because we ate all our meals in our room, it was easier and less expensive with children. We were surprised at check out that they charged us a daily fee for maidservice. I thought that was standard at any resort. I was planning to tip them anyway because they do an awesome job. Our room was always clean and well-stocked.

Overall, we LOVED this resort and will definitely be back!

Room Tip: Even though I requested an ocean view room weeks in advance it won't matter if the resort is full. Timeshare owners get first dibs. Ice machine is on first floor and very noisy!
  • Stayed: November 2011, travelled with family
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3  Thank flyer4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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