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All reviews pelican beach agua restaurant butler service family pool plunge pool junior suite four seasons luxury resort moment you arrive amazing resort swimmable beach kids club ocean front turn down service every staff member food and drinks pool staff
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Reviewed 27 September 2016

We honeymooned at Palmilla in 2006 and then returned to celebrate our 10 year anniversary - this time with our little kids. I found the Trip Advisor reviews helpful during my planning so am writing my first review ...

FOOD
Although we were ready to splurge on food, I was anxious about the potential cost after reading other reviews. But I am happy to say our food cost at the end of the trip was not exorbitant. It is expensive, but it is out of line with what you get (quality, views, service) at a 5-star resort.
There's a fair amount of complementary food at the resort (fruit and snacks delivered daily to your room, mini-smoothies and other treats occasionally passed out at the pool). And most entrees at the restaurants are sizable and filling. Our typical lunch was guacamole and a margarita at the pool since we were still full from breakfast and anticipating a big dinner. By the way, Suviche is fantastic if you like sushi.

SPECIAL OCCASSION
We had a vow renewal on the beach at sunset to celebrate our 10 year anniversary, and then a private dinner on the beach -- lovely! Just us. We ate gourmet food at a white linen table with our feet in the sand while our kids played on the beach a few feet away. I was happy to splurge on this celebration, but didn't want to spend a fortune on flowers, etc. since it was just for us; so our event coordinator, Marie Camilli, worked with me on my budget and every little detail and went out of her way to make it special. If you are planning a celebration, I recommend you challenge the O&O to plan out something wonderful for you.

ROOMS
We skipped the suite this time since we had to get two rooms (kids shared with their grandmother). We got the least expensive rooms and they were impeccably clean, decent size, cute patio with lovely unobstructed views of the ocean.
However, I would fork out the extra $$ to go at least one category up next time, since the rooms weren't as special as the one on our honeymoon trip. I was disappointed we didn't get an upgrade since the resort was pretty empty during our stay, but I guess I can't complain about something I didn't pay for.

SEPTEMBER
September is hurricane season so the resort was nearly empty while we were there. Great for us! And sunny every single day. Seems September weather in Cabo is mostly perfect, except for the occasional hurricane. So if you can plan a trip that can be cancelled or rescheduled without too much fanfare on your end, you might want to gamble on September. Even though there were not many guests (that we saw), the O&O did not cut back on staff (that we noticed) and kept all their restaurants open with full menus. It was lovely and quiet and we felt really lucky to have the place (seemingly) almost to ourselves.

PHOTOGRAPHER
Through the resort, we hired a photographer for our vow renewal. It cost around $600 for an hour, but if you are looking for some quality family shots, consider a photographer (cheaper than most wall artwork, right?!). We used Bernardo Arce, and he was fantastic.

THE LITTLE THINGS
Here's some of the small touches that we loved that you can expect from the One & Only: verifying the size of my kids before our trip so they'd get the right carseats installed for our airport rides, toddler-sized bathrobes and slippers for our little ones, our gracious butler Pedro (we kept him busy!), Jorge giving my kids fruit to feed the iguanas at the pool, a surprise bottle of Veuve in our room for our anniversary, a surprise chocolate cake (at breakfast!) the morning of our anniversary, the poolside sunglass cleaning service, carrying our (plentiful) luggage all the way to the check-in counter at the airport (even waiting in line with us so we wouldn't have to lift anything ourselves).

Like many others have said, the O&O is a splurge you won't regret.

Room tip: Might as well splurge for the suite. Basic rooms are lovely, but the suites are heavenly.
Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
3  Thank BB1123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded 4 October 2016

Dear Valued Guest,

Let us begin by wishing you another happy anniversary. It is so special to hear that your second visit impressed just as much as the first, and to know that your children could accompany you for this milestone occasion. Your celebration sounds spectacular, and we are so pleased that Marie and Bernardo could coordinate and capture the day. We agree that the small details matter as much as the grand gestures in terms of having an exceptional stay. It’s wonderful to know that you could make memories feeding iguanas and share a delicious anniversary cake in your suite. Thank you for taking the time to inform future guests of what they can expect. We sincerely hope to have the pleasure of welcoming your family back again and again.

Peter Bowling
Managing Director

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Reviewed 26 September 2016

I first stayed at this hotel in 1978. It was a small hotel then, electricity provided by a generator that only worked during the day no air conditioning. In fact it closed in July, August and September because the weather was intolerable.
It was almost like camping. How times have changed. It is now the most exclusive, and expensive, hotel from......oh my gosh, the California Mexican Border to Cabo San Lucas!
Marvelous. They have maintained the original charm but that is about it. It is luxurious, and expensive.

Room tip: face south
Date of stay: April 2016
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Papafish92037
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded 4 October 2016

Dear Valued Guest,

Wow—it is truly amazing to hear from a guest who has watched our resort transform over the years. We have indeed grown in many ways. From 15 rooms to 115, we pride ourselves on offering an unparalleled experience that is rooted in Mexican tradition and hospitality. We hope your most recent stay was as wonderful as the first. We look forward to accommodating you more in the years to come.

Peter Bowling
Managing Director

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Reviewed 25 September 2016 via mobile

I have travelled a lot and stayed in some amazing places but this hotel tops the lot

The service is extraordinary (our butler was at our beck and call ) and this resort goes beyond the good to great.

Where else will you find a sewing kit with thread that has been matched to the clothes in your cupboard! Where else would you get your car brought to you pre air conditioned with chilled water inside. Where else would you get your sunglasses cleaned for you by the pool!

Very hard to find any negatives but if I have to I'd say the pools could be colder! And I'd say the service can sometimes be a little to 'keen'!

The property is stunningly designed and the food is excellent -!the staff salute you in greeting by putting their hand to their heart - by the end of the week I was beginning to believe I was royalty!

None of this comes cheap of course....but in this instance you get exactly what you pay for! If you have the lucre - go!

Date of stay: September 2016
Trip type: Travelled as a couple
Thank Susanna A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded 27 September 2016

Dear Valued Guest,

We greatly appreciate your feedback regarding your stay at One&Only Palmilla. It's wonderful to hear that you had such a beautiful and relaxing vacation. A dining experience at one of our restaurants never fails to impress, and the detailed service of our butlers and pool attendants is something we hope made your stay unforgettable. Our friendly and intuitive service is what makes a stay with us so special, but we do value your thoughts in this area. The next time you are dreaming of a getaway to paradise, we hope you will keep our resort in mind.

Peter Bowling
Managing Director

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Reviewed 25 September 2016 via mobile

One of the best property I've ever stayed. From arrival to departure, the resort provided with impeccable service. Beautiful ground, stunning room with breathtaking view of ocean, but I cherish the heartwarming services and smiles I have received from every staff members the most. Spa treatments was out of this world, not to mention on property restaurants, so delicious.

Date of stay: September 2016
Trip type: Travelled on business
2  Thank ChigusaO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded 27 September 2016

Dear Valued Guest,

Thank you for these kind words. It is truly heartwarming to know that of a stay that offered perfect views and outstanding spa treatments, the service was the most memorable part of your experience. Attending to our guests in paradise is a pleasure day in and day out, and the team's genuine dedication is the number one reason your stay was “impeccable.” I will let them know of your compliments. Please do come visit us again soon, as we would love to exceed your expectations again someday.

Peter Bowling
Managing Director

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Reviewed 21 September 2016 via mobile

Just got home from a four night stay at the One & Only and all I can say is that it is everything I thought it would be and more. I have stayed at many terrific resorts, many 5 star, and none hold a candle to the One & Only. Grounds are beautiful, views from all rooms are breathtaking and the restaurants and pool side dining options were all great (pricey but standard for a resort of this caliber). What sets this resort apart from other 5 star resorts I have visited is the staff. They treat you as though you are a treasured guest - we never wanted for anything.....whether it was at the beach and pool where they constantly brought you bottles of cold water, afternoon treats and drinks to the shared butler we had that ensured our stay was perfect to the concierge who took care of our dinner plans with spot on recommendations and finally, the reception team that gave the warmest welcome and send off. I was so sad to leave and already want to plan my return trip next year!

Don't think twice - just go.

Date of stay: September 2016
Trip type: Travelled with friends
1  Thank lamallon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded 27 September 2016

Dear Valued Guest,

Thank you for taking a moment to share your thoughts. Nothing inspires us more than hearing from a well traveled person like yourself that your experience at One&Only was the best. As you note, no detail was overlooked in designing the location of our suites, or when attending to the needs of our guests. Our dedicated team, who provide round-the-clock service, will be delighted to hear your kind words. We would love to welcome you back, when we can further hone our service to your expectations. Until then, please take care.

Peter Bowling
Managing Director

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