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Reviewed 9 March 2021

had a wonderful time, all employees took great care of us, and entertained our children at every turn. everyone kept masks on and had distanced experiences. Still able to enjoy all the amenities, buffets and everything!

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank clarkhutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 12 March 2021

Dear clarkhutt,

First of all we want to thank you for your comments and the time you took to write them.

Your feedback helps us to know what we are doing right or wrong and how can we improve it. We are happy to know that you had a wonderful time with us and that you enjoyed our facilities and the variety of our Restaurants.

We are looking forward to host you again.

Best Regards

Matias K

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021

We had a great experience at the Hyatt Ziva Los Cabos. Staff was excellent. Pools were clean. Food was pretty good. Not all of the restaurants were open however due to Covid. Some evening events were available if you wanted to join in, and pool activities were fun. Walls in the room are a little thin, but overall we had a wonderful time. Great spot for whale watching as we saw several whales on our visit.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank MePi58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 11 March 2021

Dear MePi58,

It was our pleasure to host you, thank you for taking the time and share your comments.

In Hyatt Ziva you can enjoy from different parts of the world with just tasting our specialty Restaurants, Our options are created to offer the best experience to all our guests. Our staff is committed to fulfill all our guests requirements, we are happy to learn that the staff contributed to create a memorable stay.

We cannot wait to see you soon.

Best Regards

Matias K

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021

Beautiful resort was at a very nice location and safe. Customer service was fantastic, and all the folks at the resort were super friendly and helpful (especially in the coffee shop and the breakfast area)! I do take one star off for the location due to the beach is not suitable for swimming due to strong current. Other than that, we love the resort!

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Phong V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 11 March 2021

Dear Phong V,


We do really appreciate your comments , it was a big pleasure to hosting you during your last stay.

Many thanks for your gentile words, we are proud to hear this kind of comments, we are happy because we are achieving our main goal, guest satisfaction.

Our Coffee Shop and restaurants are the most visited for our guest, our Executive Chef and his team always try to improve the menu in order to offer our gusts the best quality and service.

Best regards

Matias K

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021

Husband brought me here to celebrate my 40th birthday just him and I for a nice relaxing mini getaway. This was a perfect place for me. I enjoyed everything about this hotel. All COVID precautions are being done here from the moment you walk in the hotel. Was really worried about the breakfast buffet and how they will do it safely, but dang they did it perfectly. Take a look at all the pictures I took from the breakfast buffet. First of all, all the staff are wearing masks, eye wear, and gloves. You don’t serve your self they will come serve you. They clean the table and sanitize the chairs between each party. When we first walked in you are welcomed by Jose the restaurant manager; very friendly and you can feel the welcoming spirit as if he is literally welcoming you into his own home. You can totally feel the love. Andri Cruz the kitchen manager would come around and make sure you’re happy and to see if there is anything you need. I did ask him for a strawberry Nutella crepe and they had no strawberries, but Andri did not want to disappoint me, so he went and got me strawberries. Then Gerardo made me the best strawberry Nutella crepe. Omg then there was the omelette station, Alan, is seriously an artist when it came to make an omelette. He made the omelette into a burrito stuffed with all the toppings that you chose. Seriously so yummy! Our waiter was Leobardo and he was amazing!! On his day off he handed us over to another wonder waiter, Lugardo. This was all in the La Plaza Buffet.
Lunch buffet was at Hacienda and that was whatever nothing to talk about.
Pool side tacos at the Baja Bar by the adult pool were phenomenal and that’s where we had lunch daily. Never got sick of those tacos because they were delicious.
The French restaurant for dinner was also whatever. Felt like all the food was very bland needed seasoning all around. The Dozo Restaurant At the Tepanaki table was the best one.
The one thing I really want them to get better at is the desserts. Not one dessert was good :/ there was a few “ok” ones but nothing to say omg get me more. They need a good pastry chef to come in here and teach them how to make good desserts because they need all the help they can get in that department.
Overall, I will definitely be back here and will bring the kids next time.

Date of stay: March 2021
Trip type: Travelled with family
Thank Cutie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 11 March 2021

Dear Cutie81,

It was our pleasure to host you, your complete satisfaction is our best reward.

Our staff is committed to offer you the best service and make all our guest feel more than welcome, we are delighted to know that you enjoyed all our services and facilities. Many thanks for your kind words, they are the best motivation.

We hope you allow us the opportunity to host you soon.

Best Regards

Matias K

General Manager
Hyatt Ziva Los Cabso

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021

I Recently stayed at Hyatt Ziva Los Cabos for my 51st Birthday celebration, AKA COVID Get Away Vacay! Top notch facilities, amazing food, and a really friendly helpful staff! CARLOS, ABAD, JACQUELINE and JORGE were THE BEST!!!!!

Room tip: Must Try Ocean View Suite in Building 3! Best View of Ocean Day and Night!
Date of stay: March 2021
    • Value
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Thank PeeBee133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 11 March 2021

Dear Navigate25031453704,

At Hyatt Ziva Los Cabos we always appreciate all your comments, it is pleasant to know that you had a wonderful time during your recent visit.

Our staff is committed to create memorable experiences to all our guests. We are glad to know your Birthday had been the perfect moment to enjoy our gorgeous sceneries.

We hope to have the opportunity to welcome you again in the near future,
We will be waiting for you with open arms.

Best regards

Matias K

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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