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All reviews great hotel perfect location breakfast buffet is beds were very comfortable world heritage delicious lunch can't beat the location hotel bar mexico city view from the balcony plaza de armas google translate front desk staff the air conditioning rooms are big historic center cathedral
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Reviewed 24 August 2018 via mobile

I stayed in the hotel for two days and I love it the location is perfect right in front of the Cathedral wish is beautiful the hotel is very clean the service is good and the buffet for breakfast is delicious if I go again I will definitely stay in the same hotel

Date of stay: August 2018
Trip type: Travelled with family
Thank lizreyesdiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this reviewResponded 29 August 2018

Dear Liz
For us is a really pleasure to be part of your trip, and a good comment its always nice.
Thank you for for being part of this Hotel Emporio Family and we hope you can stay with us next time.
Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018

I recently visited Zacatecas and stayed here. What I liked the most of the hotel was the location, it is walking distance from EVERYTHING. The hotel looks nice from the outside and inside, the rooms are very spacious, a bit old decorated, the bathrooms a bit small for my taste. They served a very delicious breakfast. The service was very good as well. My room was a bit noisy because it looked toward the plaza but the noise stopped at 10:00 which was not that bad. The only bad thing we expderienced at the hotel was that the air-conditioner in the room did not work very good so we had to turn on the fans that they conveninetly, leave in the room. Would I return again? yes, because of the location.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank CordeliaEJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this reviewResponded 25 July 2018

Dear CordeliaEJ
We are so glad for all your good comments as well, and we give a thank you for your stayed with us, for the Emporio Staff it is a really good pleasure serve you.
About the Air conditioned, we recently dont have that service, but with the fan we hope in your next stay, can be enjoy the best of this city.

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Reviewed 27 June 2018 via mobile

I stayed overnight in Zacatecas unexpectedly and stayed here. The rooms were comfortable, clean and you can't beat the location of this hotel. The food was fantastic at the restaurant and i love the hotel bar! Very secure and safe as well.

Date of stay: June 2018
Trip type: Travelled solo
1  Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this reviewResponded 25 July 2018

Dear Laurie H
Thanks for that unexpected stayed with us, for all the staff in Emporio Zacatecas it is always a pleasure, we hope in your next stay in Zacatecas you can enjoy for more than a few days with us.
Its a pleasure serve you and give it to you our best location.
Thanks for all your good comments.

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Reviewed 1 June 2018 via mobile

Located right in the center of the City this hotel has the old world charm of a hacienda with good wifi. The central court yard is a great place for an afternoon cerveza and there is full dinning room. Our room was huge and had a Juliet balcony overlooking the Main Street. The rooms are very clean and the staff is friendly. There underground parking but I suspect a large vehicle would have problems negotiating the entrance. We will stay here again on our next trip.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank CanadianCateG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this reviewResponded 19 June 2018

Dear CanadianCateG
We are so glad to all your comments and congratulations, and pretty thankfull for your stay with us, it is a pleasure to serve you and be sure that on your next visit, our prevention staff will be happy parking your car with the best experience and careful.
In Emporio Zacatecas we keep working to give you a excelent service in your next visit.

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Reviewed 6 May 2018 via mobile

My sister and I stayed at this hotel for a week and we enjoyed our stay. The hotel is only a few steps from the cathedral. The room was clean and the beds were very comfortable. The breakfast buffet is outstanding!

We had two issues during our stay: the first one was that we had to activate our keys three nights in a row and the shower drain smelled very bad. The explanation that I got regarding my keys was that maybe I kept them to close to my cell phone and I told them that I was not doing that. Finally, on the forth nigh I had enough and I told them that I wanted a solution or another room. Fortunately, they resolved both of the problems that night. No more issues thereafter.

I would still go back to this hotel. My brother was in a different room and he had no problems there.

Date of stay: February 2018
Trip type: Travelled with family
Thank Isolis62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this reviewResponded 21 June 2018

Dear Isolis62
It is always a pleasure serve you and giving you a nice and kind service, about that problem that you have in your stay, we hope that in your next visit all this problems will be resolved.
We gratificate all your good comments and greetings for us.
Always keep working for a better for you and all your family.
Thanks

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