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Hotel Gilfer
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Reviews (124)
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All reviewsmountain viewgreat locationlarge bathroomthe main squarehot watercathedralmexicovolcano
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4 - 9 of 124 reviews
Reviewed 12 September 2017

The room was kind of clean and the hotel was in a good location.

That's it.

I was woken up 5 times during the night by yelling guests, music, and alarms. The staff was rude when we asked for an additional towel and some glasses. The beds were not really comfortable and the view from the room was an ugly brick wall.

I would come back if there was no other option, but for the price I feel you can do better.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2017

I've been staying at the Gilfer for more than a decade. Supposedly they made some renovations recently. We didn't see them. I chose the Gilfer for location. It is on the backside of the block bordering their zocalo. We had reservations and I asked for a room with a view of the cathedral. You could see only the bell towers from the room we were given. The porter called the front desk and we were moved to a higher floor but still not great. We were told it was an executive suite but it was the same size and furnished exactly as the lower floor. The front desk clerk told us we would not pay the increased charge this time. There won't be a next time. The room is adequate. I like that the Gilfer has bathtubs but they have been painted and paint is peeling in the tubs. The cleaning staff leaves the door to the service area open so you can see mop buckets, mattresses and such. Real class. I liked their restaurant in the past but the service is the worst now. There were four or five waiters and getting their attention was difficult. They would be grouped together chatting. Orders were not served at the same time and they got the order wrong. Again, I see that the staff is not being trained.

Room Tip: Good luck getting one with a view of the cathedral
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Oaxacaone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2017 via mobile

I stayed for 3 days on the 5th floor with a mountain view. Reception speaks some English but the wifi is weak and sometimes unable to connect from the room.

The room size is huge and the housekeeping was trying to maintain the room well. However, the furniture quality and decor are aging. The hotel location is perfect and right in the centro.

Stayed: April 2017, travelled solo
Thank Sambawalk2025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2017

Phenomenol view of the main cathedral, hard beds but not unbearable, fantastic location, a walk through the shopping tunnel puts you right in the zocalo amid the cathedral, government palace, restaurants and stores. Shower so so, poor bathroom design, but great service from the hotel staff.

Stayed: January 2017
Thank Russ369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2016

Recommend if you are on a tight budget but if can spend a bit more, do. Beds are almost too hard for sleep. Bathrooms outdated and could be cleaner. Lobby is modern but none of the rooms are. Location is good. Hotel restaurant is average.

  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank Katie1876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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