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All reviews sun club bluewater grill da mario the blue water grill coco cafe windows buffet swim up bar entertainment team italian restaurant partial ocean view king bed smaller resort dress code room number recommend this resort great vacation seafood
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Reviewed 10 November 2018 via mobile

Good time to go is beginning of November not so busy. Hotel was very clean and Lydia the housekeeper was great. The food was ok at buffet going to the bluefin and di Mario’s was very good. But lots of kids and they cater to more Spanish speaking people. Felt like English speaking people were discriminated, ignored English speaking especially when it came to service. Air Canada representatives were great and very informative. We met some people that purchased sun club (VIP) and they had a worse experience then us. No service at all we told them to complain at the end. And they started to wait on them. We went to a rock and roll show night before we left and it was more pleasurable because it was half Spanish and half English. All and all if this hotel would have catered to English speaking tourists would had been a better expierence.

Date of stay: November 2018
Trip type: Travelled with friends
3  Thank Flyer560734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2018

Both the Italian and the Blue Water Grill took TOO long to bring our meals (and they didn't bring what I had ordered). It took at least 3 HOURS from the moment we arrived until we took the last bite. Waiters in general were rude, always wanting to take your plate away even if you're not finished yet and acting with bad manners. Bartenders were all nice, especially the youngest one at the bar next to the beach (whose name I sadly can't remember). Buffet was average and also there were long lines to wait for a table. Meat was overcooked. Wifi is poor and you can only get it in the lobby (with good luck).

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Rodrigo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2018

Great location, beautiful beach, great good and rooms were comfortable, very clean. We visited the resort in January 2016 with some friends and we had an awesome time. We visited the town across the street from the resort and when on a sunset boat ride in Zihuatanejo . Highly recommend the Sunscape Dorado Pacifico in Ixtapa.

Date of stay: November 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
3  Thank Location75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded 15 October 2018

Dear Guest,

Thank you very much for your comments. We would like to thank you for taking the time to give us feedback regards to your stay at the hotel.

We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service.

Our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.

Sincerely,

Jesús García
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

Overall our experience was pretty good; we have been to many all inclusive resorts all over Mexico; the pool and staff were amazing here, but the food was sub par. The rooms were great.

It was quite busy for Spring Break but it seemed that the food was either cold; or very bland. We are certainly not picky eaters.

For a good chain resort, I would think they could do a better job.

Beach is lovely but too rough for little kids.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Karla25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded 3 October 2018

Dear Karla,

We would like to thank you for your time to post a review and for your recent visit at our resort.

Also, we want to thank you for giving us your remarks, this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our service.

We just want to say that we will be more than happy to welcome you once again at this your home away from home.

Jesús Garcia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018 via mobile

Since day one of our arrival everything went great from the bellboys, to the welcome it was great and over all warm and embracing. I was amazed by the food and the drinks wow incredible and for a great price. I have to admit the best thing about the trip was the entertainment team. They had us going with all their fun activities and games around the pool and beach. My family loved you all so thanks entertainment team! Especial thanks to Tony Lucas from entertainment though. This man had fluent English, great guy to talk to, and over all made the experience 100 times better with his knowledge and skills. He went above and beyond to make sure my family and I were taken care of as well. I must say hands down one of the best employees I’ve gotten the chance to meet. You swayed me over Tony and entertainment team so we will see you all soon Sunscape!

Date of stay: February 2018
Trip type: Travelled with family
1  Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunscape Ixtapa E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this reviewResponded 13 September 2018

Dear Ryan,

Thank you very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at the hotel.

We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service.
Our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.

Sincerely,

Jesús García
General Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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