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All reviews sister hotel infinity pool oyster bar a la cartes lobby bar the mexican restaurant jacuzzi tub walk in closet playa linda floating dock reservation office water taxi sunwing rep board walk family pool bike tour spin class
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Reviewed 20 May 2018

This hotel is great. I have been here a few times now and will be returning again. It is situated outside of town so either a bus ride or in a taxi to get anywhere else. Public bus ride to town was,I think, 14 pesos. But it only runs until 6 pm.

The rooms are amazing. There is a jacuzzi style tub in every room! But be careful in the shower... The water tends to not stay the same temp. i.e. It fluctuates down cold for a bit then surges hot.

The adult pool is great for relaxing without the addition of kids and the volume that comes with them. But their infinity pool is very nice to just relax by the edge with an afternoon libation.

They have a new floating dock area(no drinks allowed) that you can relax on. But the beach here is really small and rocky. But at least it's a beach!

Make sure you know how to make your favorite cocktails, because these guys just know the usuals. Margaritas, Daiquiris, Pina Coladas, Mojitos, that sort of thing. Premium Liquor is served here, but you got to ask for it! Both Modelo beers are on tap, light & dark. If you have never had one, ask for a Michelada!

Food here has improved since my first visit. I just wish there fresh taco bar was open every night in the Buffet. My favorite meal is Breakfast, and the omelette bar is the best! The Al La Carte restaurants are really good.

All in all, I really enjoy spending time here.

ONE ISSUE: Tobacco Smoking area is placed in center of hotel immediately outside lobby bar. Smoke is smelled at Pool, at Buffet Patio, Ala Carte Restaurants Patio, and also makes its way up into Main Lobby area. This need to change!

Room Tip: First 2 digits - floor, Second 2 Digits - room. Higher 2nd digits are to the south.
  • Stayed: January 2018, travelled with friends
    • Value
    • Rooms
    • Service
7  Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Consuelo_calidad, Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this reviewResponded 24 July 2018

Dear Guest:
It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success.

We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.

Cordially,

Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2018

Just stay away from Jose, the big fat Mexican on the beach that sells jewelry. We bought 4 pieces and came home and all of them turned pink. They are plated and he told us he owns a store and they are silver. Do not buy from him I warn you. He will also ask to bring him food and drink from hotel. Very shady, don’t buy if you want real silver. As for hotel, great place and all is fantastic.great staff and service.

Stayed: March 2018, travelled with family
3  Thank bpourk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Consuelo_calidad, Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this reviewResponded 24 July 2018

Dear Guest:
It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success.

We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.

Cordially,

Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018

We spent three days at this beautiful hotel on the ocean in Ixtapa. Everything was excellent: the rooms, the food, the staff. The property has everything one needs to enjoy a few relaxing days in a beautiful place. I recommend walking north to the popular beach where the locals enjoy a nice time. And also taking the boat to the island to enjoy the day there. We had a wonderful time.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank MauricioBabilonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Consuelo_calidad, Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this reviewResponded 10 May 2018

Dear Mauricio.- It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success.

We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.

Cordially,

Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

Just what we needed. Sunshine and heat everyday, beautiful room with amazing deck and breathtaking views, fabulous service and gorgeous infinity pool with lots of chairs to sit on and if needed lots of shelter from the sun. A great place to holiday and we will probably return.

Stayed: April 2018, travelled with family
3  Thank Missyk62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Consuelo_calidad, Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this reviewResponded 10 May 2018

Dear client:
Thank you for having taken your to provide us with your comments about the service provided during your stay.
We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve.

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Reviewed 25 April 2018

First visit to Ixtapa & really feel that we picked the right hotel! Room was fantastic, seems all rooms have an ocean view. Service was amazing, food was great,everywhere in the hotel was so clean & well maintained. Really can't think of anything negative about this place! Loved the Adult pool, no kids, no music which makes for a lovely, relaxing holiday. There was lots of activities & music at the 2 other pools, so you can be as busy as you want to be or just chill at the adult pool. There are 4 A LA Carte restaurants, plus there seemed to be some kind of a festival on in the theatre area, that included food. I really enjoyed the buffet , think we only had dinner there once. The staff are all amazing, I've been to quite a few all inclusive in Mexico & this was the best!
To top off a great week, on our last night there was a big Sunwing Garden Party, it was so much fun (a big Disco) a perfect way to end an amazing holiday...... I love Azul Grand Ixtapa & will be back!

  • Stayed: April 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
7  Thank snot-rag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Consuelo_calidad, Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this reviewResponded 10 May 2018

Dear Guest:
It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success.

We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.

Cordially,


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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