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Barcelo Maya Caribe
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Reviews (3,992)
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Reviewed 29 March 2018

Your family will always have something to do do here, very clean, beautiful beach. The food is good for an all inclusive. Dinners are very good. Great pools, service was great. We will be back! Kids clubs at TROPICAL are amazing! Cinthis, Zullu, Sarahr, Mitzi are the best! My daughter misses them!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Nichole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 1 April 2018

Dear Nichole R,

Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad we have accomplished your expectations and enjoyed your vacation with us. Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

Stayed in the premium area of the Sayil building from March 8th through the 16th.,The resort is very clean and the staf is extremely accommodating.

There are many buildings throughout the property, in addition to tennis, basketball, mini golf a fitness center and spa. The buffet is great for breakfast and lunch.

A special thank you to Joel Henandez and Darinel Perez at the Caribe Buffet! They made us feel like part of the family and Joel surprised my sister with a special cake for her birthday and makes great ice coffee.

I highly recommend eating at the restaurants for dinner throughout the resort. There are plenty of children's activities and they have their own mini water park.

Stayed: March 2018, travelled with family
1  Thank Beth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 29 March 2018

Dear Beth F,

Many thanks for your contact and your comments regarding your stay with us, we are glad you still remember your experience at Barceló Maya Caribe.We appreciate so much your good comments to our staff and we will be happy to reach them the good remarks you have mentioned and we look forward to serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Best hotel I ever visited. Good food. Excellent service. Entertainment very good, theaters, shopping mall inside. Water park. Everything you need for a great vacation. Para las personas en español no se pierdan este resort. He estado 7 veces en Mexico y este fue el mejor viaje.

Stayed: March 2018, travelled with family
1  Thank Haymara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 29 March 2018

Dear Haymara G,

We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe as you vacation Hotel. We look forward to hosting you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

We have been traveling to the Riviera Maya, Mexico since 1995 & have been to many resorts along the way.
The Barcelo Resort is one of our favorites & has something to offer everyone! It is a great family resort. Some of the more unpleasant reviews make me question other's needs.
It is certainly worthwhile to tour the 5 other resorts as you are walking the resort or take the Double Decker bus. This is why different levels in quality are offered for all of our varied needs & expectations.
BEACH/OCEAN VIEW: HANDS DOWN...One of the Best in the Riviera Maya! Ample chairs & Palms for shade. Great Snorkeling & sand bottom area's for safer swimming.
GROUNDS & POOLS: Exceptionally maintained, clean & refreshing. Beautiful & well lit at night. Also, has a fairly new Lap pool for those who want to keep up with fitness in the sunshine!
DINING: Choice of eating at other Buffets within the resort. Ex: Caribe,Tropical, etc. Very apparent many man hours go into food preparation, safety, quality & Appearance & Service. Great Selection for all Diets.
Specialty restaurants are amazing. Service is always phenomenal with or without tipping.
We looked forward to seeing our waiter Hassim Viana & Yolanda Fuz at the buffet daily! Hassim WILL remember your name & offers consistent exceptional service. Treats you like family. :) This year we had the pleasure of meeting Conrrado Vazquez, upper management. Top Notch hospitality. He helped us arrange a special dinner date during our stay. Fabulous experience.
ROOM QUALITY: For the amount of time you are actually in the room, I think the quality is good. Not Exceptional for a Basic Garden Room BUT what we expect for a basic room. ALWAYS clean,comfortable & Water/Beverages are replenished daily. If we want a more glamorous modern room they have this..Ocean Front Club Premium which we have stayed in as well so I can give a true testimony to both. However we choose a more basic but well equipped Garden Room.
EXCURSIONS & ENTERTAINMENT: You will not be able to say you are bored here! So many things offered both free of charge as well as on site booking of excursions at a reasonable cost.
Entertainment Nightly Shows in the Theater..Talent & Costumes Extraordinaire!
SPA/BEACH MASSAGE: Be prepared to relax even more!
SHOPPING/PICTURES:
Amazing Newly built Maya Mall with fun outdoor drink lounge for an after dinner cocktail or unwinding under the Tranquil Caribbean night Skies
Offers upscale shopping & a Mexican Village Shopping Center for Souvenirs.
Photo Opp: It is well worth scheduling a Family Photo Session with Precious Photos on site! Fun, Amazing Pics & Talented Photographers! We have found scheduling your session between 4:30-5:00pm to be the best time to receive best photo results.
SECURITY: Personally, have never had any issues. Always feel safe & secure on grounds. If you choose to drink excessively to where you may not have control of your actions or are known to become violent I question your thought process to begin with. You are in another country...if you are confident that you think you know the laws by all means have fun.
With respect to personal belongings left out by accident in your room, they are very quick to respectively remind you to lock/secure all items of value in your safe.
Overall, the value The Barcelo offers for the money is well worth it! Without having to even leave the premises.
If you disagree, it is only fair you are comparing Apples to Apples in your past experiences of other resorts.

You should try The Barcelo...you may really love it as much as we do!
If this review helped one person my job is done!

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank levelmind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 29 March 2018

Dear levelmind,

Many thanks for your full review and the comments you kindly share with the Tripadvisor users and we look forward to hosting you again in the future. Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

As expected....great restauranrs food very good as well as cleanliness all over the site. Staff attention ro details and to our need alwYs first class....safe environment but free access to wifi should be more elaborate all over the site.....

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank rolandb83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 29 March 2018

Dear rolandb83,

Many thanks for your contact and your comments regarding your stay with us, we are glad you still remember your experience at Barceló Maya Caribe. We appreciate so much your good comments and we look forward to serving you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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