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“so great you can't believe it's Mexico”

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Dreams Puerto Aventuras Resort & Spa
Ranked #11 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Reviewed 17 August 2012

We stayed 6 nights and will definitely return, however it won't be on a Saturday or Sunday check- in as this was the only bad situation we encountered. The front desk staff were exhausted, short with travelers who were also tired and hot, and just plain untruthful about the readiness of the rooms. It would have been nicer to say the rooms will be ready after 5 than the "wait 15 minutes and check back" attitude and speech. After 5 of those everyone was in a disgruntled mood.

Also there was no manager present the day we arrived--it was the weekend. I checked each weekday and people checked right in. I compliment Zaitseff from the staff who finally arranged our room move in--he went beyond any courtesies extended from those reception personnel.

We had a family room and another king room--both beautiful--wonderful beds, ample closet and drawer space, great TV for the olympics and DVD player, very cold AC, and a maid staff that couldn't have been more cooperative. Food here is a great treat--a must were the banana and chocolate crepes, barbecue ribs, Italian restaurant steak, fish, and pasta, and a buffet running over with fresh fruits, meats and fish of all kinds and fresh vegetables. Bottled water was plentiful, wine good, and bar service in restaurants and pool was excellent.

We were a group of divers and a grandma and grandchild so some of us hung out for the resort fun and others found fun in the ocean. Mt granddaughter along with 105 other children was lucky enough to return a the sea a hatchling sea turtle to the water--quite a nice cememony. Victor and entertainment staff were diligent from morning until late at night to provide fun for all, but in a dignified manner.

The resort has a lovely beach, special sea water lagoon area, hot tub between pool and beach that holds about 20 people in little coves, afternoon tea and Mayan coffee, shopping venders on some evenings, movies under the stars on the beach, fire dancing shows, and free sailboat rides.There really is something for everyone to do and if you are in the room--the room service treats and meals were the best.

Thanks Dreams--see y'all next summer.

Room Tip: adult section all good 2nd floor best--pool side because no elevators ever used
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  • Stayed: August 2012, travelled solo
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4  Thank lynn48SpringTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 18 August 2012

Dear Guest,

Thank you for taking the time to share your feedback with us regarding your recent stay with us here at Dreams Puerto Aventuras. We truly appreciate all comments, both positive and negative, as we strive to maintain the high levels of service and quality that we are known for however we still understand that there is always room for improvement.

We sincerely apologize for any inconveniences you experienced at the moment of check in here with us. Please rest assured that your comments have been shared with the department involved.

We are glad to hear that you had the chance to experience several aspects of our resort and that you enjoyed the food we offer. Our head chef will be particularly pleased with your comments!

Once again, thank you for choosing Dreams Puerto Aventuras for your family vacation and we hepe to welcome you all back again in the near future!

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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3,130 - 3,134 of 4,939 reviews

Reviewed 17 August 2012

April 2012, 62 members of our family visited Dreams for the Normore wedding!! It was the trip of a lifetime, and every single one of us are just waiting to go back!! Every member of the Dreams staff make you feel welcome and comfortable during the entire stay!! An amazing time had by all! Whenever the family gets together, Mexico is always brought up! DO NOT LISTEN TO ANY NEGATIVE REVIEWS!!! Even on rainy days, the staff would figure out something fun to do inside!! Everyone is just dreaming of going back to Dreams!! We loved it so much and would recommend it to ANYONE, babies up to seniors!! The best vacation ever!! We would like to thank everyone at Dreams from the bottom of our hearts for helping to create the best holiday we've ever been on! Can't wait to go back :)

  • Stayed: April 2012, travelled with family
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2  Thank Katie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 18 August 2012

Dear Guest,

Thank you so much for taking the time to share such wonderful comments regarding your recent stay with us here at Dreams Puerto Aventuras Resort & Spa. We are thrilled to know that your stay was amazing and that you had the chance to enjoy our staffs’ exceptional service.

Comments such as yours inspire us to continue striving to maintain the high levels of service and quality that we are known for.

Once again, thank you for sharing your feedback with us and we really hope to welcome you again very soon.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2012

We had a wonderful experience at Dreams Puerto Aventuras. The food and entertainment staff were incredibly helpful and attentive. Every meal we had was delicious and the portions were the right size to enjoy without being overwhelmed. We felt comfortable leaving our kids with their Explorers' Club staff, who were friendly and well organized with activities for the kids. We didn't use the Explorers' Club for full days but the kids were able to join just the activities that interested them and then could use the pool or beach as well. The night time shows and activities were fun and appropriate for the whole family.

Downsides - I felt the front desk staff was not very responsive to problems. Our room was missing the TV remote and it took 2 days and 2 separate requests to get one. Our original room had an issue and it took a number of hours to get relocated to a new room. I also would not pay extra for an ocean view room unless you can guarantee you will be on a high floor. The ocean views on the lower floors are obscured by palm trees and it is more like a pool view than an ocean view.

Our overall experience was very positive and we enjoyed our time at Dreams Puerto Aventuras.

  • Stayed: August 2012, travelled with family
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2  Thank sgarner74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 18 August 2012

Dear guest,

On behalf of Dreams Puerto Aventuras Management and Staff we would like to thank you for taking the time to share your feedback regarding your recent stay with us. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. All of the comments are shared with the staff and supervisors.

We are glad to hear that you enjoyed the food as well as the nightly entertainment and that your children were able to participate in the activities organized by our Explorer's Club!

Once again, thank you for your visit and we look forward to welcoming your family back here with us in the near future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2012

Just got back from a 7 day trip at Dreams Puerto Aventuras! When booking the trip make sure you arrive after 3pm or pack a bathing suit in your carry on bag! We arrived at 11am and didn't get a room before 3:30pm. Very frustrating with a 6 and a 2 year old in tow! They were courteous and showed us around the premises! Allowed to have lunch and offered our children ice cream! It was hot and I am 7 months pregnant! I would have appreciated a curtesy room to change and get in that pool!

On the upside! The staff is wonderful! Always ready and eager to serve! My daughter loved it! Great family vacation spot if you have kids in the 3 to 12 year old age level! Resort is tiny but it kind of makes it so great! You can let your kids go and you can always have an eye on them! That was my favourite part! A larger resort would have been a disaster for us this trip!

Food is good! The sushi was delightful! We were a little frustrated with the Portofino as men need long pants and collared shirt! I didn't pack long pants for my husband so we were left out! THe world cafe is ok! Not better though! The seaside grill was fun and the food was good! The paella and bbq on the beach is fantastic! The smoothies and waffeleria is a delightful idea!

Will go back with my kids but not for a couples vacation! Overall, my rating would be a 4 star!

Room Tip: The ocean view is spectacular!
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  • Stayed: August 2012, travelled with family
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10  Thank Rosalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

DO NOT LISTEN TO THE NEGATIVE REVIEWS!

My family and I traveled to mexico and stayed at the Dreams PA from august 5th to the 12th . Let me just start off by saying that this resort is not the most luxurious, large or new hotel- however it is still a fantastic resort!

We started off our stay on a bad note . When we arrived to the hotel we were notified that our room would not be ready for another 2 hours. We were not impressed. We decided to make the best of things and go explore . after a long day of traveling we were all starving so we decided to go eat and not bother waiting for the room so we could shower/change etc , like we usually do before dinner . anyways , we went to "El Patio" restaurant and our waiter was Jimmy . From the moment we steped foot into the restaurant our vacation went from bad to fantastic!

Food:
Portofino- amazing! The stuffed chicken ,fettuccini alfredo, tiramisu and ice-cream was just extraordinary! We always requested israel to be our waiter. He went out of his was to make sure we were happy . He is super friendly , funny and adorable! lol .
El Patio- Like i said above jimmy was our waiter at el patio and he was huge part in making oue vacation special. Everything at El Patio was fantastic EXEPT the duck.
Oceana- Didn't like the menu so we didn't try it
Seaside grill- This was our daily spot for breakfast and lunch. the food is fantastic and the staff is just amazing...super friendly and they strive to please you . At seaside our fav staff are Jose and jorge the matradee.
world cafe - lots of variety however we only ate there once as we enjoy restaurants much more then buffet.
Gohan sushi - My family and i are huge sushi fans and are very critical on sushi . we have had "mexican sushi" before and it was gross but not at gohans! it was actually delicious and in the top 5 of sushi places that my family and i eat at!
Overall the food was amazing and we were very pleased . Btw , the crepe/waffles at barefoot grill are spectacular.

Spa: Great experience but very expensive

Rooms: Very large , clean and nice with very comfortable beds.

Pools: Super clean and large..lots of fun!

Beach/Ocean: White sand and crystal blue water . The natural pool is full of fish and is great for everyone. as for the size of the beach, it wasn't any where near the size we are used to, but it is still gorgeous . the water trampoline and iceberg are lots of fun. No matter what time you go to the beach , you will always find a great spot.

Bars/Nightlife: Delicious drinks (not watered down AT ALL) the bar tenders are hilarious and very nice. The drink waiters work extremely hard. They go to the beach and take everyones order, go make the drinks, deliver them, collect the glasses and repeat..all day long. Our drink waiter was Juan Carlos. I didn't even need to order . he would just bring us our usual. He is also very friendly and funny . The shows are amazing (especially the fire show). after the shows we head down to desires bar and dance the night away... great fun!

Daily entertainment/ dream team: The entertainment team was phenomenal! We loved every single one of them . Especially Kayla, Victor and Jesus . The zumba is tons of fun and my daughters favourite activity of the day! The bungee trampoline was also enjoyed very very much. There was never a dull moment .

Dive shop: We booked a snorkelling elusion through the die shop and we were very impressed. We saw everything that was promised ( Tons of giant sea turtles, sting rays and a barracuda) and our tour guide Isaias made the trip 10 times more enjoyable. Will was great! super nice and fun to talk too , as well as extremely informative. The bobbie cat rides are great and so was our captain Jorge Alberto!

Our vacation was fantastic and we will for sure be returning! This hotel is great for all ages and if you go into your holiday at the Dreams PA with an open mid you will absolutely love it guaranteed!

Again, a special thanks to : Jimmy and Jorge at El Patio, Jose and Jorge at Seaside grill, Kayla and Victor from the entertainment team, Juan carlos our drink waiter , Israel from portofino , and Will, Isaias and Jorge Alberto from the dive shop for making our trip so special!

  • Stayed: August 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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13  Thank kaiteelovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 14 August 2012

Dear Guest,

First and foremost we would like to thank you for taking the time to share such a detailed review regarding your recent stay with us here at Dreams Puerto Aventuras Resort & Spa. Reviews such as yours are very important to us, and can be a deciding factor for potentials guests so we truly appreciate you taking the time to write this!

We apologize for any inconveniences you experienced upon your arrival here with us however we are thrilled to hear that they did not damper your overall experience.

Our operations team will be so glad to hear that they played such a large part in your overall enjoyment, We will ensure that the members of staff mentioned within your review are personally congratulated. They will be happy to know that their constant efforts were recognized. The executive chef will be very satisfied to hear that you enjoyed the the food especially the Sushi! Comments such as yours really inspire us to continue striving to maintain the high levels of customer service and quality that we are known for.

We hope you will think of our resort the next time you are planning a visit to Mexico. We look forward to welcoming you back soon.

Kindest Regards,

The Dreams Puerto Aventuras Team

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Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
Price Range: S$277 - S$751 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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