We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Barcelo Maya Palace
Nearby Hotels
Barcelo Maya Colonial(Puerto Aventuras)(Great Value!)
US$182
Barcelo.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Catalonia Riviera Maya(Puerto Aventuras)(Great Value!)
US$228
US$181
Bookit.com
View Deal
  • Free Parking
  • Breakfast included
Barcelo Maya Tropical(Puerto Aventuras)
US$233
Expedia.com
View Deal
  • Free Parking
  • Breakfast included
Barcelo Maya Beach(Puerto Aventuras)(Great Value!)
US$195
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Omni Puerto Aventuras Beach Resort(Puerto Aventuras)(Great Value!)
US$149
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Hard Rock Hotel Riviera Maya(Puerto Aventuras)
US$412
US$333
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$445
US$349
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$516
Orbitz.com
View Deal
Certificate of Excellence
  • Breakfast included
  • Pool
LM by Inmense(Puerto Aventuras)(Great Value!)
US$79
US$75
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Catalonia Yucatan Beach(Puerto Aventuras)(Great Value!)
US$152
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (8,678)
Filter reviews
8,678 results
Traveller rating
5,473
1,896
783
282
244
Traveller type
Time of year
LanguageAll languages
More languages
5,473
1,896
783
282
244
Show reviews that mention
All reviewsfrench restaurantfishmaya palacecoral grilloaxaca buildingsea turtlesother resortsclub premiumcoco baradult pooldinner reservationsbeautiful resortfamily vacationspecialty restaurantsbarcy clubthe check in processmake reservations
Filter
Updating list...
277 - 282 of 8,678 reviews
Reviewed 30 March 2018

This year we went back to Barcelo Maya Palace because the experience was outstanding last year. As a Latin American foodie with a Canadian husband and several kids, we are a big crowd to please. However, Barcelo does not disappoint with a plethora of fresh food choices, OUTSTANDING restaurant staff, and plenty of space at the beaches and pools. I swam laps outside at the lap pool most mornings and kids played all day in the pool or ocean or activities led by OUTSTANDING recreational staff. ANOTHER REASON WE WENT BACK WAS RUBEN ALTUNAR - THE SWEETEST MOST ATTENTIVE MAN WHO IS SO KIND TO MY FAMILY. His staff Omar Bacad and Otoniel Gonzales with Mario as their shift manager just make our day at Hacienda Grill. Santiago (outside staff) was also a gem. Even the hostesses smile endlessly and accommodate all our little requests. Our only suggestion is to make check-in and check-out faster. No one wants to spend a total of three hours doing paperwork. Barcelo staff makes up for it, but you will want to streamline check-in and check-out as I heard several Spanish and English people complain about it. Thank you for yet another fantastic and memorable time!

Room Tip: I think premium level is worth paying for. You are closer to the pool and beach and get discounts.
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank tbailey439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 1 April 2018

Dear tbailey439,

Thank you for your five-star review. We really appreciate our guests taking the time to leave us their feedback. It is an honor to hear about our guest’s experiences at Barceló Maya Palace.

We hope that you will consider us again host you very soon. We look forward to welcoming you back to Hotel.

Warm Regards,

José Luis Serratos
Manager on Duty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

I soooo wanted to love this place and found it to be just average. We stayed Mar 22-28 at the Palace for our kids' spring break with about 15 other families, and here's a breakdown of our experience:

Pros:
Rooms, pools and grounds are beautiful and clean

Joshua at the Mirador buffet is a ray of sunshine and made us feel like family

A decent amount for teens to do during the day- pool, good snorkeling off beach, mini golf, beach volleyball

Cons

We upgraded to Palace for beefiid and drink choices and we're extremely disappointed. They were out of lobster our entire stay. One waiter admit was due to it being busy. Huh??? Also, almost all frozen alcoholic drinks came out if a machine and tasted the same. No fresh fruit or even real juice used in bars. Waiter Joshua was able to find them at breathable lunch though.

Pool bar waiters were rude. I understand that it's busy season and they're probably dealing with rowdy teenagers that don't tip. But we were always kind and always tipped and had horrible, rude, service at the pool bar.

The pool and beach activities were scarce compared to other resorts we've stayed at.

Check in was a nightmare!!! It took just over an hour. I've seen several complaints about this and wish management would address it.

All in all I was really disappointed. Thus place has fabulous potential but needs to step up their food, drink and entertainment game.

Stayed: March 2018, travelled with family
1  Thank MyScreenName334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 31 March 2018

Dear Guest,

First of all thank you for visiting our hotel and for sharing your point of view.

Regarding the situation described, we are sorry that we have not exceeded your expectations and disappointment with some services we offer; accept our sincere apologies that certainly does not reflect the commitment and the quality that we have exhibited for many years.

We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.

Best Regards,

José Luis Serratos
Manager on Duty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

We were there Jan 28 to Feb 4. This our second stay at Barcelo Maya our first at the
Colonial and this time at the Palace. This is a very clean resort and the beach was great. The food was very good everywhere buffet included. Our room was great and
spacious. Nice boutiques and convenience stores as well as excellent shopping at the
Mayan Mall close by. The staff are friendly and helpful. We enjoyed our stay and will return again

Room Tip: We were in the Oaxaca building it was quiet and well kept.
Stayed: January 2018, travelled as a couple
Thank soniarB3702DL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 31 March 2018

Dear soniarB3702DL,

The entire Barceló Maya Palace team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment.

Grant us with a second visit to or beautiful hotel.

Kind regards,

José Luis Serratos
Manager on Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

I am espettting better for all hotel 5 is no clines food so so personal de never smal rececepion de are so slow service evriver is slow internet slow bathrooms non clin most de time not peper toilet i am dessepunt for de prince we pay idon tenk we go back .

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
Review collected in partnership with Barcelo Hotels & Resorts
Thank ambm135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 31 March 2018

Dear ambm135,

We greatly appreciate the time you spent to review your recent experience in our resort, we always welcome feedback, as it allows us to continually improve the experience we create for our guests.

We sincerely regret to know that our service have not met your expectations. We can only renew our apologies and please be certain that all the aspects that you have raised to our attention.

We sincerely look forward to welcome you back on a future occasion, ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons.

Best Regards,

José Luis Serratos
Manager on Duty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

This is my 6 or 7th time to the Riviera Maya, staying in different spots each time and Barceló Palae may very well be the best so far. Food, service, amenities, rooms, grounds, etc... Happy with everything all around.

Room Tip: Don't stay in it, you're on vacation.
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Clymerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 31 March 2018

Dear Clymerica,

It is a great honor to read your comments. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. Knowing that their holidays have left them satisfied makes us feel very proud of our hotel and collaborators who make everything possible.

It was a pleasure to host your vacation and we hope you will provide us with an opportunity to assist you again on your next vacation.

Warm Regards,

José Luis Serratos
Manager on Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews