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“Very Nice!”

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Hotel Lucerna Hermosillo
Ranked #5 of 33 Hotels in Hermosillo
Certificate of Excellence
Reviewed 15 July 2017

I really enjoyed this hotel a lot. The front desk staff are EXCELLENT as is the restaurant employees. The hotel room was exceptionally clean as is the hotel grounds. I don't eat any buffets so I ordered off the menu and was impressed. The food is very good.

Cant say enough about this facility. I LIKE IT AND WILL STAY HERE AGAIN!

Room Tip: They are all good
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  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Baja5557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Hermosillo, responded to this reviewResponded 1 August 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Hermosillo. Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 163 reviews

Reviewed 15 July 2017 via mobile

Had to visit HMO for a few days and found this hotel to be very accommodating. Check in easy. Room clean and large. Pool area is clean and has ample seating and has a jacuzzi. Bar is next to pool and has outdoor seating.

Will stay here again in a few weeks. Has a nice restaurant with large menu. Reasonable prices and close to airport a ten minute drive. Staffing is nice and security is good

Stayed: July 2017, travelled on business
Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Hermosillo, responded to this reviewResponded 1 August 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Hermosillo. Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017

Recently redecorated in an elegant contemporary fashion, very comfortable rooms, which are very clean and quiet, they have 24 hour room service and concierge service, the pool and gym are very good, the restaurant " el acueducto" in the lobby has breakfast buffet every morning and they also serve brunch and diner a la carte, there is a wonderful bar also in the lobby, the staff is always friendly and ready, check in and check out is without a hassle, for transport you can ask the front desk for a taxi or a van but you can also call uber, the hotel is located close to a variety of banks, shops, shopping malls and the city's civic center.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank juan c. P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Hermosillo, responded to this reviewResponded 1 August 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Hermosillo. Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017

THIS HOTEL SUCKS!!!! You pay your money and they determine who and when your allowed to have company in your room. I would suggest EVERYONE Stay at the Fiesta Americana, Courtyard (Marriott), Hampton, any hotel other then the Hotel Lucerna!!!!!!! I urge everyone to stop staying at the Lucerna until they change their policies!!!!!

Stayed: May 2017, travelled on business
Thank dminican1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Hermosillo, responded to this reviewResponded 23 May 2017

We appreciate you letting us know your comments regarding the service received during your stay with us.

I regret that our policies to receive visits in your room are not to your liking. According to the regulations that are in each of our rooms, but above all, taking care of their security and integrity as our guest, every person who enters the rooms needs to be properly registered and identified.

At Lucerna Hermosillo we value our guest and we are committed to make your future visits a pleasant experience.

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Reviewed 10 May 2017

My husband and I spent a gastronomical weekend in Hermosillo and enjoyed our stay at this hotel. It is quiet, well maintained, and comfortable. We found everyone friendly, the employees spoke English and all the staff was quick to help us from holding the doors and helping with luggage, to providing extra coffee at breakfast. We've stayed here before and will stay here again.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Tucson2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Hermosillo, responded to this reviewResponded 22 May 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Hermosillo. Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Lucerna Hermosillo

Address: Blvd. Paseo Rio Sonora Nte. # 98 | Col. Proyecto Rio Sonora, Hermosillo 83270, Mexico
Phone Number:
Region: Mexico > Northern Mexico > Sonora > Hermosillo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 33 Hotels in Hermosillo
Price Range: $105 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lucerna Hermosillo 4*
Number of rooms: 130
Official Description (provided by the hotel):
Hotel Lucerna Hermosillo, se caracteriza por estar ubicado en el corazon financiero de hermosillo, junto al centro de gobierno y plaza galerias, contamos con transportación gratuita a empresas (previa solicitud), internet inalambrico de alta velocidad, asi como las mejores instalaciones en habitaciones, restaurante y bar acueducto, Ademas de Area de Salones con capacidad de hasta 450 personas en auditorio. ... more   less 
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