We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hola from Mexico!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Occidental Nuevo Vallarta
Ranked #12 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Reviewed 26 November 2016

Just came back from a week at the Occidental Nuevo Vallarta.

Reception
The reception area was great and, while it looked like pandemonium/ bedlam at 1st glance, we were processed efficiently and quickly (many thanks to Yahir & the rest).

Housekeeping
The housekeeping staff were great at keeping rooms in great shape (but hiding away the mini fridges inside a cabinet overheats them and leaves the content, that is supposed to be cold ...hot).

Dining
The buffet service & kitchen staff were terrific. Even as the hotel was installing A/C and windows to the Buffet area, the place was clean & tidy & did not dissapoint (many thanks to Jesus R & his friends).

The Hacienda and the Italian Restaurant delivered & did not dissapoint.

The quantity, variety and quality of the food served in the resort was terrific - no complaints, just praise.

Bar:
Many thanks to the staff at the Lobby & the Pool bars. Great service, great drinks (honorable mention to Ulysses).

Animation:
The animation staff were great at helping us burn off the extra pounds that somehow showed up (thanks to Julietta, Ray, Lisbeth & Sergio).

The Beach & the Pool
Although the beach does not have a pretty white, talc fine sand, the beach was great. A darker brown with flecks of gold sparking away.... very nice. The beach's slope is very gradual, no rocks, some decent waves for those with Boogie Boards & enjoy waves. The pool is of a great size, super clean & well maintained & well used by the guests.

Overall
Lastly, my compliments to the resort management for providing and maintaining a top rated resort in tip top shape. There were groundkeepers trimming the palm trees & shrubs, Painters, plumbers, electricians & masons all over the place providing touch ups & face lifts as required - busy getting the resort ready for the Holliday & high season - while keeping out of the way.

We will be back!

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Geo501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 30 November 2016

Dear Geo501,

Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Regards,

Rodolfo Pacheco
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (3,475)
Traveller rating
Traveller type
Time of year
Language
  • More languages

584 - 588 of 3,475 reviews

Reviewed 25 November 2016

We have been frequenting this hotel twice a year for the past few years the highlight for us has always been hanging out at the adult pool. We are travelling down next week but just got an email last night stating that the adult pool is closed for renovations. Had we known this, we would most definitely have booked elsewhere or at a later date. I have mobility issues and the family pool really doesn't work well for me. One weeks notice really sucks.
Maybe it's time to seek out a different resort ☹️.
We were really looking forward to a relaxing vacation.
Fingers crossed it will all work out but what a way to put a bummer on our anticipation.

Stayed: April 2016, travelled as a couple
2  Thank donnajo45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2016

I would highly recommend this hotel to anyone even to families with young children. The staff is just wonderful very nice, helpful, and hardworking. My husband and I were recently there in October and just fell in love with the beach, view from our room, and the staff. Jesus Esquivel was our server for most of our trip and he shared great stories and was very helpful answering questions about downtown. My husband and I are going to return next year because we were very impressed and liked the service at this hotel.

  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Erica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 25 November 2016

Dear Erica G,

We greatly appreciate the time you spent to share your recent holiday experience at Occidental Nuevo Vallarta and we thank you for your kind recommendation to Tripadvisor’s readers. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Regards,

Rodolfo Pacheco
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2016 via mobile

Enjoyed our stay and must commend the first club staff for making us feel at home. Food at the buffet was good and Jesus Rodriguez, Hector and Gilberto were a few of the outstanding wait staff who took care of us. Italian restaurant was exceptional and dressy casual attire (long pants and closed toe shoes for men) added to the ambience.

Stayed: November 2016, travelled as a couple
1  Thank CLTDUO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 25 November 2016

Dear CLTDUO,

Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Regards,

Rodolfo Pacheco
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2016

First time in Mexico and Puerto area - Nothing to compare this too but the overall experience for a family of 3 was average to good. Spent a week at the hotel, started to get stir crazy with the same scenery as the property is small. The people/employees are fantastic and their service is nothing short of eager to please. The resort itself is attractive but issues abound; Booking errors, accommodations small, required upgrades, construction, leave it short of Very Good and hovers into the Average category. Rooms are small and no upgrade options without breaking the bank. I inquired and to upgrade from what felt like a 300 sq ft room to anything larger was almost 5X. We upgraded to the Royal Club level as the booze was a level better.

While in the area, very safe, beautiful grounds and many places to walk in the morning. We notice dozens of other resorts so alot of options. I am not sold on calling this a destination resort but all in all it was good deal from Costco - $2,800 for 6 nights with airfare.

One note was the Bell Boy's Team; Carlos, Mora and Erick really take care of things. I relied on them for info, rides, tours, getting change, cold bottled water and any other general inquires. I don't think Carlos sleeps cause he was there every time I went to the lobby.

Biggest upside - well laid out for a get together or intimate venue
Biggest downside - rooms are too small for any more than 2 people

Stayed: November 2016
2  Thank gregghia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 25 November 2016

Dear gregghia,

We first would like to thank you for choosing Occidental for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Regards,

Rodolfo Pacheco
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nuevo Vallarta hotels
5.8 km away
Villa del Palmar Flamingos Beach Resort & Spa Riviera Nayarit
0.5 km away
Paradise Village Beach Resort & Spa
5.8 km away
Villa La Estancia Beach Resort & Spa Riviera Nayarit
Show Prices
Show Prices
Show Prices
1.8 km away
Marival Resort & Suites
Marival Resort & Suites
#14 of 28 in Nuevo Vallarta
3,930 reviews
0.2 km away
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta
#6 of 28 in Nuevo Vallarta
4,754 reviews
4.3 km away
Hotel Riu Vallarta
Hotel Riu Vallarta
#17 of 28 in Nuevo Vallarta
5,413 reviews
Show Prices
Show Prices
Show Prices

Been to Occidental Nuevo Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#10 Luxury Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
Price Range: $243 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Barcelo, Booking.com, TripOnline SA and HotelQuickly so you can book your Occidental Nuevo Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing