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Reviews (3,934)
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2,009
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864 - 869 of 3,934 reviews
Reviewed 25 November 2016

We have been frequenting this hotel twice a year for the past few years the highlight for us has always been hanging out at the adult pool. We are travelling down next week but just got an email last night stating that the adult pool is closed for renovations. Had we known this, we would most definitely have booked elsewhere or at a later date. I have mobility issues and the family pool really doesn't work well for me. One weeks notice really sucks.
Maybe it's time to seek out a different resort ☹️.
We were really looking forward to a relaxing vacation.
Fingers crossed it will all work out but what a way to put a bummer on our anticipation.

Stayed: April 2016, travelled as a couple
2  Thank donnajo45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2016

I would highly recommend this hotel to anyone even to families with young children. The staff is just wonderful very nice, helpful, and hardworking. My husband and I were recently there in October and just fell in love with the beach, view from our room, and the staff. Jesus Esquivel was our server for most of our trip and he shared great stories and was very helpful answering questions about downtown. My husband and I are going to return next year because we were very impressed and liked the service at this hotel.

  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Erica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 25 November 2016

Dear Erica G,

We greatly appreciate the time you spent to share your recent holiday experience at Occidental Nuevo Vallarta and we thank you for your kind recommendation to Tripadvisor’s readers. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Regards,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2016 via mobile

Enjoyed our stay and must commend the first club staff for making us feel at home. Food at the buffet was good and Jesus Rodriguez, Hector and Gilberto were a few of the outstanding wait staff who took care of us. Italian restaurant was exceptional and dressy casual attire (long pants and closed toe shoes for men) added to the ambience.

Stayed: November 2016, travelled as a couple
1  Thank CLTDUO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 25 November 2016

Dear CLTDUO,

Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Regards,

Rodolfo Pacheco
General Manager

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Reviewed 23 November 2016

First time in Mexico and Puerto area - Nothing to compare this too but the overall experience for a family of 3 was average to good. Spent a week at the hotel, started to get stir crazy with the same scenery as the property is small. The people/employees are fantastic and their service is nothing short of eager to please. The resort itself is attractive but issues abound; Booking errors, accommodations small, required upgrades, construction, leave it short of Very Good and hovers into the Average category. Rooms are small and no upgrade options without breaking the bank. I inquired and to upgrade from what felt like a 300 sq ft room to anything larger was almost 5X. We upgraded to the Royal Club level as the booze was a level better.

While in the area, very safe, beautiful grounds and many places to walk in the morning. We notice dozens of other resorts so alot of options. I am not sold on calling this a destination resort but all in all it was good deal from Costco - $2,800 for 6 nights with airfare.

One note was the Bell Boy's Team; Carlos, Mora and Erick really take care of things. I relied on them for info, rides, tours, getting change, cold bottled water and any other general inquires. I don't think Carlos sleeps cause he was there every time I went to the lobby.

Biggest upside - well laid out for a get together or intimate venue
Biggest downside - rooms are too small for any more than 2 people

Stayed: November 2016
2  Thank gregghia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 25 November 2016

Dear gregghia,

We first would like to thank you for choosing Occidental for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Regards,

Rodolfo Pacheco
General Manager

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Reviewed 23 November 2016

It was a great experience, had a great time. The food was good and the atmosphere was nice. Thank you receptionist, Yuney Torres, for exceptional service. Well deserved our praise and will be a good recommendation to friends and family.

  • Stayed: November 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank S_Chan328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 25 November 2016

Dear S_Chan328,

Thank you for your lovely comments regarding the service you received from our team member Yuney, we will make sure to share your kind words as we know it will mean a great deal to him.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Regards,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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