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Reviews (3,815)
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Reviewed 15 September 2017

Overall a very good vacation with friends. We upgraded our all inclusive to royal level which was worth every penny. The royal level provided access to the royal level bar, private pool, and private beach cabanas. Service was excellent throughout the resort. The royal level bar service is beyond excellent. The bartender and servers Rafael Arce, Aurelio Rios, and Anthony goes above and beyond to provide excellent service, to accommodate us, and in making sure that we have great and fun experience. The resort offers variety of restaurants as well and have nightly entertainment in the Nayarit theater. Also day activities were also provided in the pool are. Resort is family and kid friendly as well.

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank krystelcolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 16 September 2017

Dear krystelcolis,

Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta, all of your kind words about your stay with us are great to hear. We are grateful for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.


Thank you for this lovely review of your stay with us, we look forward to your next visit.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017

My girlfriend and I was planning to go to Cozumel but we could not get the flight that we wanted. She ended searching for other places that we could go and she found a great deal on hotels in Puerto Vallarta. We took a chance and it paid off.

Hotel Occidental was beautiful. Very clean and picturesque. Everyone was so great. We felt very welcome. Hospitality was second to none. All the restaurants was great including the buffet and the snack bar by the beach. But we especially enjoyed Las Olivas. Excellent food!

All the staff that we had interaction with was great. From the bell boys, receptionist, concierge, activity staff, the dancers from the shows, bartenders, wait staff and housekeeping. We could not recall any bad occasion. That being said, we would like to single a couple of individuals. Sebastian made the best drinks. He made our drinks strong. Keila was nothing short of incredible. Best waitress of all time!

Sorry for the late review. We were a little busy dealing with the Houston flooding.

Regresaremos!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Antonio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 16 September 2017

Dear antoniomJ3667DD,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Nuevo Vallarta. We are delighted to read that we were able to match your holiday expectations, especially since this was an unexpected decision. We are grateful for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

We hope you and your family are okay and wish that Houston gets back on its feet soon.

Thank you again for this wonderful review of your stay with us, we look forward to your next visit.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

First off, I’d like to say this is our second visit to Occidental Nuevo Vallarta this year and it was just as amazing as our first visit. Having stayed for a longer duration the second time we had the opportunity to get to get to know the exceptional staff at Occidental and explore many more of the amazing amenities that the resort has to offer.
We simply cannot say enough about the remarkable Le Buffet staff, specifically Fernando, Daniel and Jorge. They went above and beyond each time we visited and exceeded all of our service expectations. Additionally, the bar staff were equally amazing and happily and personally reached out to our entire family to ensure that we were comfortable and always had a beverage. Rene, Benjamin and Carlos are the most amazing bar staff and don’t just make drinks – they create relationships with the guests and these meaningful relationships are what we look forward to as we consider our next visit and seeing all of the staff again.
Lastly the entertainment staff, who work incredibly hard to ensure that guests are having a great time and engaged with the resort and all it has to offer. Johnny, Armando, Sergio and Luigi are an awesome group of guys and we can’t wait to visit again and hang out with them. The entire entertainment staff performed admirably during our entire visit and should be commended for their exceptional work.

Our hats are off to the extraordinary staff at Occidental and how you truly strive to know your customers and create the most meaningful and memorable experience possible.

See you all again in a few months.

Stayed: August 2017, travelled with family
Thank Danny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 13 September 2017

Dear Danny S,

Firstly we would like to thank you for choosing Occidental Nuevo Vallarta once again for your holidays and for sharing this wonderful feedback of your stay with us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Thank you for this wonderful review of your stay with us, we look forward to your next visit.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

Room 410, very spacious and very cool after a hot day in the sun. The resort is breathtaking, very clean, and not too big. Most everything is conveniently located right on or near the beach. So the views of the beach are within every facility. I must say the bartenders really made my trip a memorable one. The attention they gave to guest's was immeasurable. They completely went out of their way. Elmer Tovar, Carlos, Benjamine ( Bengi), Rene, Ulises, Manuel and Gayel were all so wonderful. They really made me feel special. I will have to come back sooner just to see them all again. They provided great service but they also made friendships with their guest's. Friendships that will remain in my heart forever. I will definitely be back soon. My trip was everything and more than it was expected to be. The food, the service, the people, and the views were all spectacular. My ❤ is in Puerto.

  • Stayed: August 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Leticia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 13 September 2017

Dear Leticia G,

Firstly we would like to thank you for the wonderful review you shared following your recent visit to Occidental Nuevo Vallarta. We are delighted to read that we were able to match your holiday expectations and grateful for your lovely comments regarding the service you received from our team members. We will make sure to share your kind words with everyone mentioned here as well as the rest of the team as we know it will mean a great deal to them.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

Las Olivas was a great experience! Our servers, Guadalupe Salazar, Adriana, and Eligio were very professional and excellent at the table. The food was great, drinks were complimentary. I would defiantly go back!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Jacob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this reviewResponded 12 September 2017

Dear Jacob A,

Thank you for the wonderful review of your recent holiday experience at Occidental Nuevo Vallarta. Our number one goal is guest satisfaction and I know everyone will be happy to know we have achieved that.

Thank you for this great review of your stay with us, we look forward to your next visit.

Sincerely,

Rodolfo Pacheco
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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