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Reviews (2,564)
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Reviewed 8 June 2018

We come here every other year and it never disappoints. It is so clean and the staff are all so friendly and helpful. The food is consistent and good quality. It is not creative but it is flavorful and there are a number of choices. We love boogie boarding on this stretch of beach. Also, we enjoyed seakayaking from the marina each day. They will not let you go far but the allowed distance is a great 30 to 45 minute paddle depending on the wind. The equipment for seakayaking and boogie boarding is always in very good condition.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise Villag... G, Director General at Paradise Village Beach Resort & Spa, responded to this reviewResponded 11 June 2018

Dear L B,

We are pleased to hear you thoroughly enjoyed your stay with us. What an honor it is to know that you recognized the service of our staff; the quality of our food and the cleaning of our facilities . It is so great to hear you were able to take advantage of the beautiful landscape and beaches during your getaway. We are so happy you experienced top tier service from our team that many have come to expect when staying with Paradise village. Thank you for taking the time to write your review and we hope you choose to stay with us again on your next escape to paradise.

Sincerely,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2018

There are newer places in Nuevo Vallarta for sure, but we love coming back to Paradise Village! We are members for 15 years and having been back almost two years ago, it is nice to see the constant upkeep and changes that are happening! The spa has been renovated and is beautiful! The grounds look better than ever! The pool bar restaurant and the main restaurant have been renovated to include covered outdoor dining areas. They have instituted an on site "hawk" program which eliminates those pesky black crows during the day! We met the main handler of the hawks, asked him lots of questions and see that the birds are being well cared for! He takes them home to his house at night and they eliminate the birds during the day from attacking your lunch! Paradise Village continues to listen to it's owners and make improvements. We love that year after year, we return to the same staff and vendors that we have become acquainted with over the years. The concierge staff, Isabel, feels like family and greets us every year! There are newer places, but this feels like home!!

  • Stayed: May 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise Villag... G, Director General at Paradise Village Beach Resort & Spa, responded to this reviewResponded 11 June 2018

Dear Laurie,

What an honor it was to have you stay at the resort. How wonderful that you feel that you are in Home.We are overjoyed to have provided you with such joyous memories and can’t wait for you to arrive again for your next stay.

Sincerely,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

We are Paradise Village members and our in-laws are also members. A group of 9 of us purchased a Vallarta Adventures package at the Gift Department today. As we got ready to go to sleep for the night we couldn’t locate our paper receipt for the tour tomorrow morning. We called the Concierge and Front Desk. All staff basically said we were out of luck as Paradise doesn’t manage that business and wouldn’t be able to get a copy. Since our tour leaves at 7:00 a.m. and the Gift Department doesn’t open until 9:00 a.m., there would be no way to get a copy of our paid receipt to provide the tour company despite the fact that the Gift Department that Paradise Village directs everyone to for excursions booked the tour.

We did not take no for an answer and continued to push the staff, supervisors and a manager to work with us. After about an hour and a half of hassling, phone calls, explanations, etc. we are now able to go on the tour.

How is it that 1) in 2018 there is no other proof of payment other than a 3 x 4 sheet of paper with scratch marks, random codes, etc. on it 2) the excursion company that has to accept the reservation over the phone to hold the space would potentially not accept our crew at 6:45 a.m. without this piece of paper and 3) the hotel staff doesn’t have an escalation process for this scenario and would expect us to just be “okay” with losing hundreds of dollars? I’m fairly certain in the past 25 years we are not the 1st group to have this happen.

Paradise-We’ve enjoyed the past 3 years here, but you need to modernize your customer experience. The check-in process is slow, the membership card processing should be seamless with checking in (not separate) and all receipts should be available electronically for everything associated with the property including the companies you partner with for excursions.

I really hope when we return we see significant investment in digital transformation to enhance our overall experience. We bring additional family and friends each year. We want a hassle-free vacation.

Stayed: June 2018, travelled with family
Thank MKDZB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise Villag... G, Director General at Paradise Village Beach Resort & Spa, responded to this reviewResponded 6 June 2018

Dear Guest,

We truly appreciate the time you have taken to share with us your impression about your stay with us.

It appears as though not all your expectations were met. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations. .

Your comments are always appreciated.

Warm regards,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

We had the pleasure of coming back to Paradise Village for the third time. It is still absolutely beautiful, and the staff is extremely attentive. Rosalba, our maid, was the best we've ever had here. The floors were always super clean, the beds made tight, and there were towel decorations galore. She was fast and polite, but did a thorough job with a smile. She should be nominated for employee of the year! Thank you, Rosalba, for making our stay comfortable and clean. It's been our best visit yet!

Room Tip: There are 2 pools.1 quiet, 1 with activities. If you have children, stay in the Tikil building with the activities pool.
  • Stayed: May 2018, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank StarkImagery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise Villag... G, Director General at Paradise Village Beach Resort & Spa, responded to this reviewResponded 6 June 2018

Dear Guest,

We would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little Paradise. We are very happy to hear that you enjoyed your stay with us. We keep working to make an important investment in order to get a better internet service. Thank you for your feedback and we will be sure to action on these.

We look forward to welcoming you back in the near future, here in your home away home in Nuevo Vallarta.

Warm regards,

The Management,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

Every year we trade our 1 bedreoom time share through Interval International and this year we chose Paradise Village. We arrived we were told we would have a garden view, I inquired if there were any water views avaialle and was told that only garden views were available because we had gone through Interval. That was not in the info when we booked. Upon entering our room I was surprised that we looked out onto the street in front of the resort!

We attended the 90 minute time share presentation, as we always do to see what else is out there. They actually had a few options that we were interested in but due to the fact they gave us such a poor room because we had traded our time share to come here we decided against purchasing.

You would think would had thought they would have wanted to impress someone coming from another timeshare. Oh well they lost that sale!!

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank SALLY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise Villag... G, Director General at Paradise Village Beach Resort & Spa, responded to this reviewResponded 6 June 2018

Dear Sally,

Thank you for having taken the time to air your concerns after having stayed with us.

I would like to apologize for all the inconveniences that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taking into consideration, we will do our best to address them and attempt to reduce or eliminate its occurrence in the future, as we guarantee that this is not what normally our service is.

Thank you for your constructive criticism and I hope to have the pleasure to serve you again at Paradise Village Golf Club & Spa.

Sincerely,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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