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Reviews (2,471)
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Reviewed 22 May 2018 via mobile

We have had the best time at the Marival Residences! This is our 4th trip to the resort and it NEVER disappoints! This is our first trip since the new beach club and restaurant (Mozza Mare) has been open - the experience just keeps getting better!! Fransico, Antonio, Carlos, and Ernesto really know how to take care of their guests! We would especially like to recommend the Mussels at the restaurant - one evening we returned and requested 3 orders just because they are so insanely good! We HIGHLY recommend this resort and especially Mozza Mare!! Will return ASAP!

Stayed: May 2018, travelled with friends
2  Thank carlygalimanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded 24 May 2018

Dear Carly,
It's such an honor to read about our repetitive guests. For us, those who have visited us so many times are part of our family, and we love surprising you a bit more on every vacation.
Thank you so much for your fantastic review. We love to read you enjoy our restaurant and beach experience MozzaMare. We sincerely appreciate your loyalty and your recommendations. Fransico, Antonio, Carlos, and Ernesto will be happy to know they helped make your vacations exceptional.
We will be waiting for your next visit.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018 via mobile

We just loved all of the employees, they were so friendly and eager to help. Estefania, Ricardo, Leo and Adriana were our favorites!!!!! They spoiled our little girl in the kids club and called her “little princess” every time they saw her! They made her stay so fun and memorable!!!! We highly recommend this resort and will be coming back next year!!!!!!

Stayed: May 2018, travelled with family
Thank nancysimpson5212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded 22 May 2018

Dear Nancy,
What a great review, and thank you for sharing it with thousands of travelers. We do try to make every vacation with us a memorable one! Our staff works hard to make our guests happy, and your comments are a huge motivation.
Estefania, Ricardo, Leo, and Adriana will be thrilled to read your review.
Thank you for such an amazing recommendation and we will be waiting for you next year.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018

Wow what a great place to relax - you won't hear loud music here at this top notch resort and we came with our family a second time and all loved it.

Beach Club - if you aren't a VIP, you have access to the regular cabanas at the beach club after 11:00 a.m. which were always available for us. The huge cabanas were $100 a day or something like that. We had no issue setting up reservations at the beach club restaurant for dinner and the food was incredible. We also really enjoyed the fire pit at night.

Demi Pool - We love this room! With our young family this was perfect and the privacy is nice as well. I would recommend requesting the demi pool room closer to the beach for quick access as well as close to the playground and bikes.

Kids club - our daughter really enjoyed this at Marival Residence - it seemed they converted a room into the kids club but would be nice to have a glass door instead of no windows to stop and see how they are doing.

Restaurants - Less means more here, the food is just down right awesome here! Their chefs do incredible work here and for an all inclusive resort, the only place better for food we've had is Le Blanc in Cancun but that's a couples resorts. The rock grilled tuna, the homemade tortillas, the fried oreos to say the least were our favorites!

Staff - they were incredible. The people here are great and service is top notch. Special shout out to Lombardo and Miguel who took great care of us during the day at the pool.

Check in advice to management - We've been to a lot of all inclusive and we are both confused why they try and sell you a timeshare the moment you arrive. We had been traveling for 10 hours so the last thing you want to hear is someone trying to pitch you something, just give us the keys to the room por favor and be like other all inclusive resorts that let you experience the resort first before you buy into something. Also, I would recommend having a card on how to operate the AC in the room - we didn't realize you had to point the remote to the AC until the last day of our trip.

Bottom line is we will be back and can't wait to book it again!

  • Stayed: May 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank NachoTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded 21 May 2018

Hello Nacho,
Thank you for such a great review of Marival Residences Luxury Resort.
It's wonderful to know you enjoyed every moment of your vacations once again. We are also thrilled to read you came back and enjoyed our new Beach Experience and Restaurant: MozzaMare. Chef Alfredo will be thrilled to read you enjoyed our cuisine.
Thank you for choosing us for your vacation and we hope to share more vacations in the future.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

The Marival Residences very well understood. We have been regulars of the place for a few years and each time we come back happy. Even if our expectations are high every time he exceeds them with a little more details in the service and welcomes him. The new Mozza Mare beach club is splendid. But the vip side of the Marival is still very good too. The rooms are spectacular, the food always excellent but what strikes the most is the service of the team. Everywhere we feel that he wants our happiness. I would also like to highlight of the entire team and especially Miguel at the pool at Residences.

Stayed: May 2018, travelled as a couple
Thank Marc T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded 21 May 2018

Dear Marc,
It's such an honor to read about our long-time repetitive guests. For us, those who have visited us for so many years are part of our family, and we love surprising you a bit more on every vacation.
Thank you so much for your fantastic review. We sincerely appreciate your loyalty and your recommendations. Miguel and the entire time will be happy to know they helped make your vacations exceptional.
We hope to see you again soon.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

We always have an amazing stay here at the Residence. This is our 3rd time staying at the resort. All employees and staff give AMAZING customer service. But the times we have came one particular person has always given us the BEST customer service. His name is Ivan Avila (the Caption Manager) who manages the night restaurant by the pool area. We are glad he is came back! We are definitely coming back this September. - Thalia y Sandra

Stayed: May 2018, travelled with family
Thank ThaliaSanteliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded 19 May 2018

Hello Thalia and Sandra!
It's such an honor to read about our repetitive guests and learn about your vacations throughout your visits. We really appreciate you sharing your experience with thousands of travelers and your kind words.
Ivan is undoubtedly a very important member of our staff, and we are thrilled to have him with us. He will love to read your review.
Thank you for your loyalty. Your Marival Family will be waiting for you in September!
Warm regards,

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