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Reviewed 16 June 2018

We took our daughters and their friends to the Grand Bliss. It was so nice and relaxing. We will definitely be returning. There are a lot of restaurants and a mile-long beach, which is fabulous and doesn't have the guys coming to ask you to buy things. We felt very comfortable letting our teenagers go off on their own while on the property. Also, the views from the Grand Bliss are fantastic. We definitely recommend it.

Stayed: May 2018, travelled with family
Review collected in partnership with this hotel
1  Thank stevesmith474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at The Grand Bliss at Vidanta Nuevo Vallarta, responded to this reviewResponded 24 June 2018

Dear Guest:

Thank you so much for commenting about your stay at The Grand Bliss Nuevo Vallarta. We are pleased you enjoyed our facilities and the beautiful beaches. We are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence.

We look forward to welcoming you back and continue making your stays memorable!

Happily,
The Grand Bliss Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

We came here on a family vacation and had the best time! Our favorite pool was the grand bliss pool because they had so many activities for adults and children! Brandon and Salvador who ran the activities for this pool were amazing!! Highly recommend!

Stayed: June 2018, travelled with family
1  Thank Alexandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at The Grand Bliss at Vidanta Nuevo Vallarta, responded to this reviewResponded 24 June 2018

Dear Guest:

Thank you so much for commenting about your stay at The Grand Bliss Nuevo Vallarta. We are pleased you enjoyed our facilities and grateful for your kind words about our staff´s service, as we consider them one of our biggest assets. We are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence.

We look forward to welcoming you back and continue making your stays memorable!

Happily,
The Grand Bliss Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

There is a lot to really like about this property. The rooms are spacious and well appointed. The people are friendly and wanting to help. The balconies are huge with a private plunge pool, and the grounds are immaculate. It's easy to be wowed. The size of the resort could either be a plus or minus depending on your point of view. It is huge! Lots of walking required (or waiting on shuttle services). Personally while there is a lot to do, I would have preferred it to be little smaller and more intimate. That's just me, might not be you. The Grand Bliss pool is very nice but rather on the sunny side. There are umbrellas if you get down early enough. Food at the pool is quite good. Restaurants in the resort proper are universally more expensive than on the outside, but some of them are very good (some are just so/so).

The resort is structured to be a destination in itself which leads to probably the main issue it has. It is designed on purpose to make it difficult (not impossible) to go off property. There used to be an entrance near the marina which made it rather easy to go off property and eat out etc. They have closed that and now force everyone to use a much longer and inconvenient access. They have also restricted Uber from picking up in the resort (they can drop off) so that it is more expensive to leave. All in all it is designed to keep you in without a lot of extra cost and time. This is nothing but a management decision and could be easily rectified if they wanted to. I bring this up because there are many great restaurants close by that are not only cheaper, but for the most part better than what is on property (Azur is the one exception to that). It is actually a significant issue if you don't want to be tied down full time.

Another issue is check in. It is painful. There is still significant effort put in place to get you to attend a sales presentation. They don't take "no" easily. Also even if your room is ready and could be occupied immediately, you're not going to get it until about 4pm. Period. On this trip the resort was half full and my room had been empty the previous week. Heaven forbid I could get in before about 5pm. I could never rate the resort a 5 star property until they fix check in.

All that said, we would probably come back again because there really are many positives. It will probably be a few years however.

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank RC30319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at The Grand Bliss at Vidanta Nuevo Vallarta, responded to this reviewResponded 24 June 2018

Dear Guest:

Thank you for providing your detailed comments about your vacation at The Grand Bliss Nuevo Vallarta. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. We constantly strive to achieve the utmost level of satisfaction.
We are very pleased to find out you and your loved ones enjoyed many of our facilities. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance.
It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. For that reason, all pertaining areas will receive your feedback and we will continue working hard to achieve excellence.

We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer at this paradise.

Warmest regards,
The Grand Bliss Nuevo Vallarta Management.

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Reviewed 14 June 2018

We had a fantastic time at the Grand Bliss. The suite was great, spacious, breath-taking view, constant shuttle transportation available out front so you can easily get around the 2,300 acres of resort. The massive pools have waterfalls, lazy river, tropical plantings, iguanas (!), and many waiters to take any food or drink order you may have. Beautiful beach, too.

Excellent variety of restaurants - you can easily have a unique and wonderful dining experience (rooftop, seashore, jungle, or poolside) at a different place every night. Nightly music, dance, variety, and traditional Mexican entertainment is very good -- there is always something to do. And we felt the new dining coupon books were a great deal. Save money on breakfast, lunches, and dinners with one coupon per diner per meal and be able to choose almost anything on the menu -- you won't leave any restaurant hungry. Almost eliminates the need to grocery shop to have food in your room, but there is a well-stocked food market on site for necessities and wine.

One of the outstanding features of Vidanta Resorts, and certainly Nuevo Vallarta, is the friendliness and helpfulness the staff - front desk people, doormen who advise you on which shuttle to use, waiters, maids, shuttle drivers, and grounds keepers - are all very nice and helpful. If you have a question or a problem they will do their best to solve it for you and go out of their way to show you how to get where you want to go. They want you to enjoy yourself.

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank T3486GLjamesf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at The Grand Bliss at Vidanta Nuevo Vallarta, responded to this reviewResponded 24 June 2018

Dear Guest:

We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Bliss Nuevo Vallarta. We are very happy to learn you like love our property, you have perceived the warmth of our staff’s service and you can attest to our compromise to maintain the highest possible standard of service, which we know our guests expect when staying at our properties.
We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones.
Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,
The Grand Bliss Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2018 via mobile

Grand Luxxe member but Grand Bliss pool is the BEST. The Joy Squad Team are excellent. Fun for both adults and kids. Salvador Rebecca Noe and Elizabeth made use feel so welcome and the kids were so entertained.

Stayed: June 2018, travelled with family
1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at The Grand Bliss at Vidanta Nuevo Vallarta, responded to this reviewResponded 10 June 2018

Dear Guest:

We are pleased you chose to stay at The Grand Bliss Nuevo Vallarta for your vacation.
We really thank you for your kind comment about our Joy Squad staff as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive it.

Comments like yours are an incentive to continue perfecting our performance.

Warmest regards,
The Grand Bliss Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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