After four calls to the office, the manager asked us to visit the neighboring hotel to access WiFi. We were told that we would be offered two cocktails for our inconvenience. Upon arriving at the neighboring hotel (co-owned by Bow View Lodge) we were denied cocktails and only offered beer or virgin cocktails. Since we needed a decent WiFi connection to do our work, this was unacceptable. Additionally:
Nearly $300/night
No a/c (and could not keep screen open because of adjoining common balcony)
Broken thermostat
Parking lot view
No safe
Tiny, dated, unclean room
Few electrical outlets
Only one elevator

I stayed with my family at Bow View in early September. The hotel is extremely run down and unclean. The beds are tiny, the rooms are old and most of the facility smells old and musty. We were offered a $5 voucher to not have our room serviced- appreciate there are staff shortages with COVID but the rooms were barley clean to begin with. The only good thing about this hotel is the location.

Light in the darkness:
The hotel is very well located for our needs, but the concept of hospitality is very far from reality, with 850 Cad dollars we stayed in a 5-star hotel in Punta Cana with everything included and without missing anything in the room, which is the opposite of this hotel, thank God that we found two extraordinary people and who really do know about service and attention to the guest; As Angel was at the reception and Víctor from Room Service, always attentive and with a good aptitude, what a pity that the management is not the same as them; in short, I hope they improve and learn from Angel and Víctor, thank you guys in good time.