I remember staying here when the parking and the upgrades were free, now it is $20 here and $15 there. Unfortunately that is what I am going to remember. I realize that is the normal now, but it makes everything about money instead of the experienceMore
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I recently attended a Christmas party for approximately 100 people at the Banff Park Lodge and I cannot say enough good things about the experience! The food & beverage team was exceptional and well ran. I never waited for anything. The room was always tidy and well serviced. The quality of the food and presentation were amazing! I have never seen so many tasty items for Christmas before. My personal favorites were the chef attended prime rib station, followed by the sticky toffee pudding with Bailey's ice cream, wow! The room we had our dinner in was well decorated, warm and inviting. Well done Banff Park Lodge.
Thank you Patrick for taking the time to rate and review your recent stay with us at Banff Park Lodge. I am pleased to see that you enjoyed your stay!
worst experience in 3 years of vacationing in Banff. We have stayed in majority of the hotels in town. The customer service at the front desk was ridiculously bad. The amenities are excellent pool, steam room and hot tubes are great. But customer service was not. They gave us a room with a view of a brick wall!
Thank you for taking the time to rate and review your recent stay with us. I apologize that it seems we were not able to provide the excellent costumer service that we strive for. If you have time i would really appreciate it if you reached out to me directly to discuss your stay further.
It was a good experience staying at Banff Park Lodge Hotel nice and clean room service was outstanding,
Love to stay again, location is very convenient everything is close by car parking underground easy access love it.
Thank you for taking the time to rate and review your recent stay with us at Banff Park Lodge. I am pleased to see that you enjoyed your stay!
It was so nice to be in a conference room and see the mountains. The food was amazing and the rooms were clean and comfortable. The staff was friendly and competent. They were having to deal with a power outage when we checked in and the staff took our bags up the stairs and let us in the room with keys till they could make us our keys.
The rooms are very, very dark - when staying in winter its dark at 4:30pm and its very hard to see. They also have a power bar which you can't move and no absolutely no place to plug in a cell phone charger.
Dear Heatherjacobsen,
Thank you for taking the time to leave a review, we appreciate all guest feedback. I'm sorry to hear that your recent stay was not up to your expectations.
Please accept my apologies regarding the lighting in the room and having no power bar. We truly appreciate knowing about your experience so we can work to continually improve. We are working on a solution that will benefit all our guests. I know that does not change your experience, but rest assured we have heard your concerns and are doing our best to address them.
We hope you will still consider the Banff Park Lodge should you return to Banff in the future.
Sincerely,
Serina, Front Office Supervisor
