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“Group Meal”

Carver's Steakhouse-Sheraton
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Ranked #311 of 3,857 Restaurants in Calgary
Price range: US$24 - US$39
Cuisines: Steakhouse
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Dining style: Fine Dining
Neighbourhood: Northeast Calgary
Cross street: Barlow Trail
Transit: Just minutes from Calgary light rail transit quick easy access to downtown and beyond on major roads Barlow Trail and 32nd Ave.
Description: The new Carver's Steakhouse is the modern evolution of the upscale Calgary steakhouse, progressive in every sense - cuisine, wine & mixology, stylish design. Experience our new, stylish decor, ambiance and energy, along with our great reputation for showcasing 'AAA' steaks and impeccable service. We've created a fresh new cuisine that flows around steak, but with a creative, clean approach that adds just a dose of modern expression. Enjoy world class wines available by the glass and bottle along with a selection of fine bourbons. (Carver's Steakhouse also features seafood, chicken and lamb dishes.)
Reviewed 1 May 2017 via mobile

12 of us went for dinner and were not disappointed! The soups and salads were very good and fresh. All. In between courses the chef sent out a taste of shrimp cocktail then a tomato sorbet that was excellent. The entrees were excellent as were deserts. Not a cheap meal but worth the price. Service was excellent.

Thank Wiretap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (83)
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13 - 17 of 83 reviews

Reviewed 21 February 2017

We had a lovely meal at Carvers on Saturday Feb 18, which turned sour at the end when we were presented with a bill reflecting an automatic 18% "gratuity" (which is a contradiction in terms: "gratuity" is defined as a gift, not as a management-imposed surcharge).
I couldn't find anywhere on your printed menu or online menu any reference to an automatic surcharge (I can't use the word "gratuity", since we had no choice in the matter and the 18% was therefore not at our discretion). When you're not counting money, you might want to reflect on the optics of charging MORE for a large group than you charge for a smaller group. Clearly you value larger groups as candidates for exploitation rather than as a volume-based opportunity for revenue. Sheraton/Carvers has a chance to do something competitive, sensible, and not provocative by rethinking the whole matter of "gratuity", which is a gift to a server for service. Don't fool yourself into believing that it's a means by which you can pay less than you need to, to attractive quality staff. It costs no more to deliver a cheeseburger than a filet. Your 18% surcharge" is cheeseburger thinking.

Your menu needs to:

A) tell people there will be a surcharge if the group is above xx number of people. What is that number? What size of group triggers the automatic surcharge?
B) you charged us 18% on the AFTER-TAX amount of the bill. Paying a surcharge on a tax? Shame on Carvers!

My review on TripAdvisor will suggest in very strong terms that guests at the Sheraton should visit the Cattle Barron across the street for a comparable menu, and a "large-party" gratuity of only 15%. Their menu prepares the customer for this charge; yours doesn't.

Our server was good, the food was good, the ambience was good. But the bill with the built-in, after-tax surcharge? Very disappointing.

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2  Thank globalwanderers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant E, Director of Sales at Carver's Steakhouse-Sheraton, responded to this reviewResponded 16 March 2017

Hello globalwanderers2,

Thank you for sharing your review on Trip Advisor, and please accept our apologies for our delayed response.

Please reach out to myself, Carver's Steakhouse Manager, Junaid Andrabi at 403-250-6327 or via email at JunaidA@sheratoncalgary.ca.

We are currently reviewing this policy based on your feedback and sincerely appreciate the feedback and look forward to engaging with you to provide resolution.

I look forward to hearing from you soon,
Junaid

Junaid Andrabi
Carver's Steakhouse Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2017

I have been here many times over the years, but not since they changed their decor. Honestly I prefered the older style, and was quite taken aback when I saw the new decor. Although the restaurant lost the style and class it once had, the service and the food retained the highest standards, and ultimately that's what matters. My wife and I were there on Feburary 11 for our wedding anniversary, and Carver's staff made our special day even better. The food was incredible and the service was still the best.

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Thank TrevorG1188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant E, Director of Sales at Carver's Steakhouse-Sheraton, responded to this reviewResponded 16 February 2017

Thank you so much for the Five Star Review Trevor G,

Congratulations on your Anniversary and thank you for sharing this special occasion with us. We pride ourselves on providing a "top notch" food and beverage experience, but we are especially happy to hear that our Team made your special day memorable!

We hope to welcome you back soon!
Grant

Director of Sales and Marketing



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2017

We held our corporate dinner for about 40 employees here and were very pleased with the service and the meal.
Junaid was very helpful with planning our event and ensured all details were covered so the meal and evening ran smoothly.
Thank you Carvers!

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Thank TinaR_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2016 via mobile

We recently had dinner at Carver's with some work colleagues and it did not disappoint. The food was incredible - a delicious steak, accompanied with vegetables, potatoes and a delicious dessert. I took the desert to go as I was too full to finish but nonetheless it was a great night.

Also, our waitress was wonderful. She was very friendly and polite.

The atmosphere was nice as well!

I'd definitely go back and enjoy another great night.

Thank Carter_AC610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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