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Reviewed 21 August 2017

A "charming historic building" is one thing; a run-down old building that is one step above a flop-house is another. Perhaps other rooms in the Arundel Mansion were okay, but ours was in sad need of help. This place advertises itself as "not being for everyone", which is an unfortunate apology for letting things go.

We did not know that we needed to make prior arrangements for someone to be there when we checked in. That was obviously true with three other guests who waited outside of the building with us. We were greeted by a padlocked gate and a note on a nearby door to enter via the padlocked door. We did not have a special phone service set up while we traveled, so there was no way to reach them. After leaving and returning later, we spied someone inside the building and knocked on the window. A cleaning lady opened the door and seemed quite flustered because she did not know how to handle the check-in process. One guest's reservation had been lost.

On the positive side, much of the old style trim boards and staircase have been maintained and are attractive. The sitting room included a table and chairs and old decorative plates similar to those we saw in the Salvation Army store nearby that were placed around the rim of the upper trim board. There was adequate tableware for all four of us, a full-size refrigerator that kept food adequately chilled, and a microwave. We did not use the stove. The location of the building is excellent for access to the light rail and the esplanade. There are several parks and restaurants within walking distance.

The rest of our experience was unfortunately not very good. The photo on the building of the "mansion" was greatly misleading as was the area near the door which would lead one to think that there was a dine-in option. There wasn't. The building is flanked by a half-way house for recovering addicts and a last-chance school.

The windows in our top floor room were falling apart, literally. Pieces of the sash near the exterior fire escape ladder had disintegrated. There were huge holes in the curtains that hung on all of the windows, a pile of mismatched towels and washcloths in the bathroom were so old that they were shredding at the edges; we were told we would have two queen beds but were given one queen bed and a pull-out couch that was so bad that we did not dare sleep on the mattress. We were given a roll-away cot that had a stained mattress cover and loose dirt on top of it. The linens were shoved in a pillow case that was falling apart, and the bottom sheet for the cot had multiple holes in it, each more than an inch wide. Mouse traps seemed to keep the vermin at bay, though we did find mouse droppings beneath the sink. The bathtub drain was difficult to use, at best. The area rug in the sitting room was badly stained. Internet connectivity was spotty.

The morning after the first night, we found that a window on the fourth floor had been shattered during the night. During the second night, there was a potentially dangerous occurrence on the roof top above us that involved people yelling and crying and climbing up and down the fire escape outside our bedroom window. When we tried to call the landlord, we found that the phone did not work.

The building has potential, but it needs replacement of basic items such as linens as well as a huge infusion of money for repairs that will enhance safety, wiring, and wifi lines.

Room Tip: If you must stay there, do not choose a room on the fifth floor.
  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017

I am a big fan of historical sites, including hotels.
That's only reason I marked that hotel as Very Good, since it was built in 1912 and I love old British atmosphere in the hotel, that is located right for getting meal and cook in your room's kitchen. New Westminster Skytrain station next to the hotel, if you want to get to DT and have some drinks.
There is no reception and Stew (liked him) was very helpful & hospitable Host.
We found few old things that you never have these days:
1.old elevator, but in a good working condition - you need to close/open doors and that is one of the first elevator with buttons.
2. there were two wooden kind of floor pedals in front of kitchen and inside the kitchen and we didn't realize until we stepped on them accidentally - those are doors openers.
3. Bottle of Red Wine complimentary
4. Parking for free inside the backyard

Bed was quite comfortable.
All items were old, but clean, including kitchen stuff (excluding TV, Internet, microwave and gas stove).

We stayed at Red Dwarf Room. We could hear Skytrains, but it never bothered us during the sleeping, we were tired and slept quickly.

If you appreciate historical atmosphere and don't mind street noise (strong nerve system or maybe younger ages) - try this hotel for some experience, you will never get the same feeling in new modern hotels with old accessories and things inside the room.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Nadia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2017 via mobile

Such a magestic place.. Victorian Themed Apartment Hotel with huge suites. The elevator is old school where you close the door yourself - very cool.

The owners and staff were very accommodating and friendly. Internet worked great I believe they upgraded it while we were staying there.

2 min walk to SkyTrain, they supply earplugs for night time, but the train never bothered us!

The bottle of wine was a really nice touch too!

We will definitely be back!! :))

Thank you Arundel Mansion

Stayed: May 2017, travelled on business
Thank Piyhda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2017 via mobile

Very old and original hotel but kinda cool. Good location right near train station and 5 minute walk to lake side market place. The rooms are self contained with bathroom and kitchen and also lounge. Be sure to arrange a time for check in as there is no office attached.

Stayed: May 2017, travelled as a couple
Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017

VERY close to the Sky Train and the hotel is old, 1912 to be exact, no renovations has been which again visually awesome, but the window are extremely thin so every little noise comes through, but the Sky Train stop and go all day and late at night is certainly a draw back... they do have ear plugs which does help... do not expect to have a great night of sleep...

we will stay there again because it is exactly where we need to be... kitchen, living room, and bedroom all vintage original... like going back in time... this is not a replica vintage, but really old hotel :)

Room Tip: bedroom is noisy from 6am sharp till after midnight
  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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