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3 - 8 of 1,976 reviews
Reviewed 20 April 2021

Room was clean. Bed was comfortable. Location of hotel is great. The front desk staff were very friendly and helpful.
We were given a late checkout as our flight was not scheduled until later in the day which was appreciated.

Date of stay: April 2021
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Erin102938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this reviewResponded 22 April 2021

Dear Erin,

Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, central location in downtown Vancouver and friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience.
Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver.

Best Regards,
Bill Thompson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2021

The couch and chair in the room stunk of marijuana/ smoke so we didnt use them. The beds were comfy, pillows too. The grab and go breakfast was nice, free parking was great, customer service was good like i said, and there are ample food options nearby. The neighbourhood is filled with homeless drug addicts and i did not like walking outside but that is not within the hotels control, obviously but i felt it necessary to point out the inherent risk.

Date of stay: April 2021
Review collected in partnership with this hotel
Thank Jwiesner1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this reviewResponded 16 April 2021

Dear Guest,

Thank you for your feedback regarding your stay with us. We are delighted to hear that you appreciated our comfortable beds, free parking, helpful staff and convenient grab and go breakfast. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We apologize for the issues you experienced in your guest room with regards to the furnishing. We have informed our housekeeping team to look into the mentioned issues. Being located in the heart of the downtown Vancouver’s entertainment district, there is a certain level of activity mainly on weekends. We appreciate you taking the time to write to us about your experience.

Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver.

Best Regards,
Bill Thompson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2021

Even with Covid the stay was great. The staff is always there to help. The bed was real comfortable in the shower has great water pressure. I got to use the Fitness centre when I was there and the quality of equipment is great.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Meander60254860096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this reviewResponded 12 April 2021

Dear Guest,

Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and our state of the art fitness centre. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience.

Thank you for choosing our hotel and we look forward to seeing you on your next stay in Vancouver.

Best Regards,
Bill Thompson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2021

Good hotel with very friendly and helpful staff. We stayed in their two room suites. Rooms had two double bed with TV and living room had large sofa cum bed and TV...Living room spacious. Bathroom decent. Bedrooms...almost spacious as it had tables and sofa and two beds......

Location: Generally the street is busy . We walked around a lot....but generally the main street attracts lots of homeless people....but this should not bother you at there is lots of activity on the road throughout day and night...with lots of restaurants open...... you do not hear any traffic in the rooms. Balcony has very good view of the tall buildings of the city....

Date of stay: March 2021
Review collected in partnership with this hotel
Thank sand_kapoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this reviewResponded 12 April 2021

Dear Guest,

Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites with balconies offering great views of the city. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience.

Thank you for choosing our hotel and we look forward to seeing you on your next stay in Vancouver.

Best Regards,
Bill Thompson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2021

I had to take my hubby for heart surgery and was there for quite a few nights by myself. They all took really good care of my needs including keeping an eye on me when I was out front for fresh air.
They even asked how my guy was doing

Even though I was out of my comfort zone completely I felt they were taking care of me

Date of stay: March 2021
Review collected in partnership with this hotel
Thank heartsurgery21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this reviewResponded 25 March 2021

Dear Guest,

Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our friendly and caring staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We all wish your husband a quick recovery!

Thank you for choosing our hotel and we look forward to welcoming you both on your next stay.

Best Regards,
Bill Thompson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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