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All reviews valet parking london tube downtown victoria great location johnson street valet service within walking distance best westerns front desk staff central location upgraded to a suite attached restaurant per day few blocks sofa bed government street full kitchen
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Reviewed 5 July 2018 via mobile

Well positioned Hotel making it very easy to get to Marina area and Government Buildings etc when sightseeing
Large corner Room overlooking side street (on 2nd Floor)
Not allowed to take own cases from our Coach
Had to be brought to Bedroom by Hotel Staff
No problems whatsoever with allocated Bedroom for our 2 night stay
However many of the Group we were travelling with did not have such generous sized Rooms and did not like this particular Hotel, making a point of informing Tour Manager accompanying us
Clean, well furnished and quite large Reception area with Cafe which opened for Breakfast 8.00 am
As we had a trip departing 8.30 am there was insufficient time to be able to eat breakfast before having to leave to go on Trip we had arranged for specific day meaning several of the Group ventured out to find a Cafe open early enough to have some breakfast prior to full day out and about or others did without
No Bar facilities but Catcus Club Cafe was close by as were several other Restaurants and Pubs
A Hotel of this size should be able to have flexibility for Breakfast opening of Cafe
8.00 am is quite late - in my opinion
Most of the other Hotels we stayed at during our Tour had Dining Room open from 6.30 am to enable Guests the choice of having breakfast if they wished to do so
Would not put me off returning should I ever get to visit Victoria again in the future as easy access to wherever we needed to be was priority

Stayed: June 2018
Thank EKSKS21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa M, Guest Relations Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 18 July 2018

Thank you EKSKS21 for staying with us and for taking the time to leave your feedback. I'm glad to hear that you had a pleasant stay with us in downtown Victoria! As you were travelling with a tour group, the luggage collection was pre-arranged by the tour company and was carried out as per their instructions. Our onsite restaurant, the Ruby, is independently owned and operated, so the hotel management is unable to make decisions on their operating hours. We hope you will come back and stay with us again soon!

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Reviewed 4 July 2018

We were on a summer vacation trip with our granddaughters and wanted to introduce them to Victoria and didn't want to drive around the city so we wanted a downtown hotel. The rates were quite high, but it was a holiday weekend. The bed was a bit fidgety but the HVAC was excellent, the amenities were fine, and the staff was absolutely great - wonderful recommendations and suggestions and they assisted us by storied our gear after check out as we were taking an evening ferry and wanted to spend more time in the city. A pleasure.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Leatherneck6693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa M, Guest Relations Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 18 July 2018

Thank you Leatherneck6693 for staying with us and for taking the time to leave your feedback! I'm happy to hear that you enjoyed your stay with us in downtown Victoria. Thank you very much for your kind words towards our staff - we hope you will come back and stay with us again soon!

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Reviewed 2 July 2018

The staff are indeed friendly and helpful and treat you like you are special. The rooms are clean and neat. After our stay, I mentioned that I didn't like the pillow, and I was told that in the near future they will be offering a selection of pillows to accommodate different needs. They always try to please! And... this hotel location is great for doing downtown exploring!

Stayed: May 2018
Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa M, Guest Relations Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 18 July 2018

Thank you Tina for staying with us and for taking the time to write a review! I'm happy to hear that you enjoyed your stay with us in downtown Victoria, and thank you very much for your kind words towards our staff. We hope you will come back and stay with us again soon!

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Reviewed 27 June 2018

Great hotel in a prime area. Hotel seems in great shape considering the age and location. Upkeep has been good. Nice rooms. Clean and fine for a couple nights.

Would recommend the Ruby for breakfast. It is joined to the hotel. If you are vegan or vegetarian there is a really nice Waffle House nearby as well.

Room Tip: Ask if hotel is full and if not ask for a room not adjoined by other guests there is some potential room to room noise carryover.
Stayed: June 2018, travelled as a couple
Thank MENBBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa M, Guest Relations Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 18 July 2018

Thank you MENBBB for staying with us and for taking the time to leave your feedback. I'm happy to hear that you enjoyed your stay with us in downtown Victoria, and the delicious food at the Ruby as well! We hope you will come back and stay with us again soon.

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Reviewed 26 June 2018

I have changed my rating from 3 to 4, because the customer service has exceeded my expectations. Lots of follow up from both the staff and management, during and after our stay. Location is great as we were able to walk everywhere. My in-laws really liked the hotel, not to mention there is a convenient restaurant downstairs with a vast breakfast menu. Only downside is the parking (typical expensive downtown parking), and the hotel itself is a bit dated with a strange kitchen layout (very compact and the fridge wasn't very cold at all). Overall, it was a nice place to stay and I was pleasantly surprised by the level of customer service.

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Janna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa M, Guest Relations Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 18 July 2018

Thank you Janna for staying with us and for leaving your feedback! Due to the age of our building (built in 1912) and the location, we unfortunately do not have access to any onsite parking options. We do offer valet parking service for $20 per night in the high season so that our guests are able to access downtown parking in a convenient manner. I am happy to hear that you enjoyed your stay with us in downtown Victoria, and thank you very much for your kind words towards our staff members - we hope you will come back and stay with us again soon!

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