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Reviews (1,086)
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743
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All reviewsdouble treewarm cookiesgreat locationvalet parkingking suitebreakfast buffetfridge and microwavewalking distanceparliament buildingvalet serviceinner harborfront desk staffexcellent hotelthe royal bc museumheart of downtowna great staycomfortable rooms
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Reviewed 16 June 2018

We were pleasantly surprised to find The Double tree by Hilton is located where The Executive House used to be. The hotel has been completely remodeled into a modern vib hotel. We especially like the central location with easy walking distance to the city harbor and downtown.

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank jutsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 18 June 2018

Dear jutsie,

Thank you very much for your positive review of your stay with us at The Doubletree by Hilton Hotel and Suites Victoria. I am delighted to read that you liked our location, new renovated rooms and hotel amenities. Our location is wonderful for easy access to all the downtown shops and attractions so I am thrilled you enjoyed that aspect of our hotel! We cannot wait to welcome you back for your next trip to beautiful Victoria BC.

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Reviewed 16 June 2018

Selected this hotel because of the location and the hotel we normally stay at in Victoria was full. This hotel will now become our ‘go to’ while in Victoria. View and location are amazing. Despite being right downtown it’s in a very quiet location. We loved staying here.

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank fordra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 18 June 2018

Dear fordra,

Thank you tremendously for your glowing review. I am so thrilled to hear that we will now be your go to hotel in Victoria! We are lucky to be so conveniently located right next to all of the downtown attractions and I am happy to hear you enjoyed that aspect of our hotel. I hope we can welcome you back to see us again in the near future.

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Reviewed 14 June 2018

most of the staff are rude and not helpful. i didnt have good experience only one Persian guy was there that was helpful. rest were rude and annoying.
location is very good and close to everthing in DT

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank stopsign95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 14 June 2018

Dear stopsign95,

Thank you for the feedback regarding your recent stay at our hotel. I am so sorry to hear that you have encountered undesirable customer service. I am very surprised to see such comment as the team is comprised of very dedicated people. We have circled back to your reservation and will investigate internally to prevent future reoccurrence. I want to assure you that your concerns have been shared with our management team as we all care about your comfort and experience. We hope you give our team another chance to redeem ourselves and welcome you back for a seamless experience.

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Reviewed 12 June 2018

I love that I can do the online check-in and pick my room. I have experience in this hotel and like certain rooms over others due to the noise on the east side of the hotel due to buses. The rooms are clean and the hotel location is excellent to downtown restaurants and shopping.

  • Stayed: June 2018, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank grac5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 13 June 2018

Dear grac5,

Thank you so much for taking the time to share your experience. I am delighted to hear that you enjoyed the digital check-in room section at our hotel. I am also happy you enjoyed our newly renovated rooms and the location of the hotel. It's great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon!

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Reviewed 12 June 2018

This hotel is right behind the Empress hotel and steps to the inner harbor. Great location--walking distance to shops and downtown restaurants. We chose this hotel because it offered a suite with one room with 2 queen beds (& TV) and one common room with couch, TV and mini fridge, microwave and coffee (tea), which was very handy for our family traveling with two adult kids to give us more space. Our room faced the harbor and had a small balcony. Parking was only $20 (that's cheap from where i come from!) Due to our schedule we were only in Victoria less than 24 hr hours so did not avail ourselves of any of the hotel amenities, but always love the warm cookies upon check in!

Room Tip: ask for harbor view, upper floor for best view!
  • Stayed: June 2018, travelled with family
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1  Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 13 June 2018

Dear Julie H,

Thank you so much for this amazing 5 star review, your kind words put a smile on all our faces. I am thrilled to hear that you enjoyed our location and newly renovated suites. I agree, they are wonderful for a family to give you a little bit extra room! We hope that we will have the pleasure to welcome you back in the future so that we can make your next stay with us another brilliant one.

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