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All reviewsthrough rcifull kitchenwasher and dryerwhistler vacationthird floorhot tubhome away from homewhistler villagetime sharegrocery storethe location is perfectbus stopwithin easy walking distanceminute walkgas fireplacebit datedeasy access
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Reviewed 3 September 2017

We had booked a newly renovated suite with two bedrooms, modern decor and air conditioning months in advance in Airbnb. We had two families (one infant each) and a friend staying in the suite. We had booked 2 nights for $900 in the August period. The weather was 34 degrees celsius.

When we arrived we were told that we were switched to the older non-renovated suite. The suite was cheaper, outdated and had no air conditioning. We needed AC for our small kids and one of our children had a fever. This was disappointing - you book one room (option A) and get a cheaper older room instead (option B). What was more disappointing was the service.

When I asked why this happened, the Operations Manager responded poorly. The hotel was overbooked and she didn't have any good options: stay in the renovated suites then switch after one night, stay in the older suite with complementary parking and wine. Her service was unsettling, she kept telling us it wasn't her fault and that we should go to the room and relax.

After back and forth, trying to negotiate a cheaper rate. We decided it was best to speak to another Operations Manager, Kym. We requested a cancelation and a full refund from Airbnb that Kym facilitated. He offered us the room until we could find other accommodations. If it weren't for Kym, I would give this property 0 stars. Airbnb contacted me to help us rebook and told me it was unusual for their clients to downgrade rooms.

In short, I would not recommend this place. Unfortunately, the time we checked another customer was complaining that they booked a one bedroom and were downgraded to a studio.

We re-booked with Delta Suites which was more central, the same price, had updated suites, full air conditioning, daily cleaning. I would recommend Delta as a great place to stay with kids. Luckily they had suites available.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Wilymay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2017 via mobile

We stayed in a 2 bedroom suite. It was very modern and clean and exceptionally well kitted out inc washing machine and dryer. It was about 15 min walk through the village to the main Whistler gondola. The hot tub and pool added some fun. Whistler is a fantastic place in the summer - so much to do and this place makes everything accessible.

Stayed: July 2017, travelled with family
1  Thank hayley m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2017 via mobile

We stay here each time we come to Whistler. The units we stay at are spacey 2 bedrooms with a large lounge and balconies(not that we need them in Winter). With market square across the road shopping is easy. We normally bring our shopping from the USA where we come from before visiting Whistler.

The #4 bus to the slopes is every 5-10 mins and takes a couple of minutes so easy.

Love the outside spa for after skiing each day. Will always be back.

Stayed: February 2017, travelled with family
2  Thank BC1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2017

Large rooms, well equipped, great beds, dressing and en suite areas. Good location for slopes and a courtesy bus to the ski lifts but easier to use the car and drive to free parking up the hill to reduce walking in ski boots.
DVD library and games available on request. Hot tub for the converted - freezing to get out and back from it so I can't understand the attraction but there were many who did. They provide dressing gowns for this purpose.
Garage under the hotel always had spaces
Friendly, helpful staff.

Room Tip: limited views from any side
  • Stayed: January 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Lachlan75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2017

We rented a privately owned condo. Directions to the place seemed simple enough but an extra heavy snowfall left the "Sign"buried and it took awhile to find. The room was as advertised with no problems and was very nice. The heated pool and hot tub were great outside in heavy snowfall and were a pleasure to enjoy. The location is close to the ski lifts and parking is heated underground. Across the street were groceries store and liquor.We enjoyed our stay

  • Stayed: December 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Randy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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