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Reviewed 20 March 2018

Great location with accommodations to fit a family of five. Our room was ready for early check in and all our advance requested were taken care of. Pool deck was great to watch the Fire and Ice show. Only real issue we encountered was the excessive noise from outside we were subjected to from 6am till midnight (horns, delivery trucks, garbage being picked up etc).

Room tip: Higher rooms or mountain facing rooms might be better to avoid street noise from traffic and that went on from 6am till midnight.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank X9394XAjamesk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 21 March 2018

Dear James, Thank you for taking the time to provide us with some feedback. I am glad to see that for the most part, we were able to meet your expectations and hope that noise issues you experienced, did not detract too much from your stay. Thank you again for sharing both your positive and constructive feedback with us, and we hope to be able to welcome you back in the future. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly. Kind regards, Robbie - Guest Experience Manager T:+1 604 905 2999

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Reviewed 16 March 2018 via mobile

Fantastic as usual. Great location. Staff super friendly. Two bedroom suite best value in Whistler.
Third time we have visited and already booked for next year. Book early otherwise you will struggle to get room in peak season.

If you can get mountain view room even better

Date of stay: February 2018
Trip type: Travelled with family
3  Thank D4109AXianh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 18 March 2018

Dear Ian,

Thank you for taking the time to provide us with some feedback.

Always great to see returning guests enjoying their stay, the great location and super friendly staff. We hope you were able to experience all that Whistler has to offer.

Thank you again for sharing your feedback with us. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly. We look forward to hopefully welcoming you back to the Pan Pacific in the future.

Kind regards,
Robbie – Guest Experience Manager

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Reviewed 13 March 2018

I have stayed in the Pan Pacific Village Centre this time decided on a trip with my brother to stay closer in the Mountainside resort - The location is unbelievable - you walk right out onto the lifts. The staff were very friendly and helpful - we asked to be upgraded and while not free (we moved from a studio to a two bedroom) they helped make it very affordable to do it so why not...Would stay here again for sure.

Room tip: As other have said I suspect that a lower floor room facing the gondola/restaurant side may be noisy at time - our room was on 6th floor facing the back/side of the property so we had very little noise at all
Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank dnudell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 15 March 2018

Dear Valued Guest,
Thank you very much for your review. It is wonderful to hear that you have had a great stay with us and loved the location and service. I am glad you were able to take advantage of some last minute availability to upgrade to a larger suite as well.
Hope you had a wonderful time visiting Whistler and we look forward to welcoming you back soon.
Warm Regards,
Laura M - Guest Experience Manager

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Reviewed 13 March 2018 via mobile

We chose this hotel because of its proximity to the lifts and ski school - and were very happy with our decision.

Despite being quite a large and busy hotel there were a number of personal touches that we really appreciated - especially the cookies for the kids in the evening and hot chocolate served during the Fire and Ice show.

The housekeeping staff were outstanding, very accommodating and polite, and all other staff we encountered were wonderful as well.

While it was great to be so close to the action it did mean there was a bit of noise early in the morning and in the evening from bar next door. With the windows closed though we were barely aware of it, and the spectacular view of the mountains definitely made it worth it!

Date of stay: March 2018
Trip type: Travelled with family
1  Thank Bammerskids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 15 March 2018

Dear Valued Guest,
Thank you for sharing your review! It is wonderful to hear that you had an enjoyable stay and that it was a perfect choice. I am glad that our facilities and services enhanced your experience and the staff were part of creating a memorable stay.
It is good to hear that the noise from outside wasn't disturbing once the windows were closed and that it was worth it given the mountain views!
Thank you once again and we hope to welcome you back soon.
Warm Regards,
Laura M - Guest Experience Manager

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Reviewed 12 March 2018

The overall stay here was really good. Our group consisted of 3 of us who wanted a close location to the lifts - and this did not disappoint. We had a two bedroom located on the lower level. Surprisingly, this was a really great room. We could not hear any of the noise downstairs. The pool, sauna and hot tub were also very nice. Only issues I had was trying to figure out how to turn off the fireplace. I would likely stay here again as it was a perfect weekend.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank matt5mn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 14 March 2018

Dear Valued Guest,

Thank you for taking the time to provide us with some feedback. I am glad to see that you have enjoyed your stay with us, the location, pool facilities and the great room. We hope you were able to experience all that Whistler has to offer. In regards to the fireplace we have advised the maintenance manager for review.

Thank you again for sharing your feedback with us. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly. We look forward to hopefully welcoming you back to the Pan Pacific in the future.

Kind regards,
Robbie – Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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