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Mountain Side Hotel Whistler by Executive
Ranked #22 of 49 Hotels in Whistler
Reviewed 9 November 2017

This hotel was average, certainly not fancy but had everything you would need including a full kitchen. Location was nice and we had a really nice view of the mountain. I'm not sure if I would return, it would depend on the cost. This was a deal I found on Living Social and so I purchased it.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Char R, Front Office Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 9 November 2017

Hello Tracy,

Thank you for taking the time to post a review of your stay with us. I am glad you had a nice view of the mountain from your room. I do hope you will return for another visit to enjoy all Whistler has to offer.

Kind regards,
Char

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19 - 23 of 121 reviews

Reviewed 29 October 2017

First thing we found was blood on the sheets!! We called to the front desk and they were promptly changed...it looked like the maid perhaps had a bleeding finger or something, it was fresh. Anyway, the mini kitchen was a bonus; however the teapot and kettle were very badly stained..used a pot instead. Also there was nobody at the front desk when we needed to have our keys re-keyed since they didn't work. Also for check out you had to phone the other building for a person...they share one front desk concierge.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
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Thank twin2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naheed W, General Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 29 October 2017

Thank you for you comments and feedback twin2008. I am very apologetic for your disappointing experience. I am glad the team took care of changing the sheets. Yes one of the room attendants had nicked their finger and didn't realize that it had started to bleed.

The front desk at our mountains side location is not staffed 24 hours. We do however have someone at our village location that is able to assist at any time. We have just ordered some replacement kettles and teapots and are waiting for these to arrive to replace.

We thank you for your comments and feedback and hope to have the opportunity to welcome you again.

Sincerely,

Naheed Walji
General Manager

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Reviewed 25 October 2017

The staff was extremely friendly and helpful, we had received a room upgrade and the lady offered for us to extend our stay in the upgraded room, which we did at the same price we paid for the regular studio. Our room had our own private sauna in it, which was amazing! I have stayed at this hotel several times before and will return often. Excellent value.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naheed W, General Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 29 October 2017

Thanks for your feedback Sarah, we are delighted that you enjoyed your stay and experience at the hotel. Our loft rooms at our Mountain Side location are great with the 2 bathrooms and private sauna.

We look forwards to welcoming you back on your next stay.

Sincerely,

Naheed Walji
General Manager

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Reviewed 16 October 2017

This was me and my guys first visit to whistler and this hotel started it off on a fantastic note. The check in was simple and straight forward. The room was so clean and cozy. The fire place gave the room a very nice vibe. Everything seemed to work well and everything was clean. The bed was so comfortable. They provide you with coffee, robes, toiletries and more. We loved the layout of the room and the hotel was in GREAT distance to everything. Food, clubs and stores were all around us. The price was reasonable and we would love to come back soon!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Kayla_Mitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Char R, Front Office Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 18 October 2017

Dear Kayla,

THank you so much for the fantastic feedback on your stay with us. A simple, straightforward check-in set the tone for a nice stay. Glad you liked the fireplace in the room and enjoyed the coffee, robes and clean, comfortable bed.

I do hope to welcome you for a return visit.

Kind regards,
Char

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Reviewed 6 October 2017

We stayed for 3 nights and the top feature is the location and friendly staff. Our small but well equipped room came complete with fireplace, full kitchen and jetted bathtub. We were disappointed that the promised fix date for the outside hot tub of Oct. 3 became Oct. 5 . The sauna was also not working, and had not been working for a long time according to staff, with no expected date to be looked at. Parking is pricey, but was nice having our vehicle secure.
The units are older and a bit dated- the jetted tub only had a couple of jets working.
Staff is helpful with excellent knowledge of what to do and where to buy, along with maps provided which included excellent advise on gentler bike trails. We stuck to the Valley trail and it made for a perfect days outing.
We will stay again as off season prices are very good.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Char R, Front Office Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 6 October 2017

Hello Teresa,

THank you for the nice feedback on your stay with Mountain Side Lodge by Executive. Our staff loves Whistler and all it has to offer, so they are a great source of knowledge about local activities. I do apologize for the hot tub not being finished on time, the rain did delay the project by a few days. It is now completed and ready. I hope to welcome you back for a future visit.

Kind regards,
Char R

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Additional Information about Mountain Side Hotel Whistler by Executive

Address: Building B 4250 Village Stroll, Whistler, British Columbia V0N 1B4, Canada
Region: Canada > British Columbia > Whistler
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #22 of 49 Hotels in Whistler
Price Range: $177 - $701 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mountain Side Hotel Whistler by Executive 3*
Number of rooms: 31
Official Description (provided by the hotel):
The Mountain Side Hotel is a famous ski lodge in the heart of Whistler Village. Operated by Executive Hotels and Resorts, this hotel is perfect for pleasure-seekers and boasts Whistler's best location. Our Mountain Side lodge style rooms are set back from the village with a stunning outdoor pool and Jacuzzi deck offering outstanding views of both Blackcomb and Whistler mountains. This Whistler BC boutique hotel is where high style meets serenity where beautiful people retreat to in seclusion and comfort with the dazzling Whistler Mountain as its backdrop and the celebrity chef driven restaurant, Trattoria, by Umberto Menghi and Whistler's hottest après ski lounge on the ground floor. ... more   less 
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