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Reviewed 29 October 2017

First thing we found was blood on the sheets!! We called to the front desk and they were promptly changed...it looked like the maid perhaps had a bleeding finger or something, it was fresh. Anyway, the mini kitchen was a bonus; however the teapot and kettle were very badly stained..used a pot instead. Also there was nobody at the front desk when we needed to have our keys re-keyed since they didn't work. Also for check out you had to phone the other building for a person...they share one front desk concierge.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank twin2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naheed W, General Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 29 October 2017

Thank you for you comments and feedback twin2008. I am very apologetic for your disappointing experience. I am glad the team took care of changing the sheets. Yes one of the room attendants had nicked their finger and didn't realize that it had started to bleed.

The front desk at our mountains side location is not staffed 24 hours. We do however have someone at our village location that is able to assist at any time. We have just ordered some replacement kettles and teapots and are waiting for these to arrive to replace.

We thank you for your comments and feedback and hope to have the opportunity to welcome you again.

Sincerely,

Naheed Walji
General Manager

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Reviewed 25 October 2017

The staff was extremely friendly and helpful, we had received a room upgrade and the lady offered for us to extend our stay in the upgraded room, which we did at the same price we paid for the regular studio. Our room had our own private sauna in it, which was amazing! I have stayed at this hotel several times before and will return often. Excellent value.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naheed W, General Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 29 October 2017

Thanks for your feedback Sarah, we are delighted that you enjoyed your stay and experience at the hotel. Our loft rooms at our Mountain Side location are great with the 2 bathrooms and private sauna.

We look forwards to welcoming you back on your next stay.

Sincerely,

Naheed Walji
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

This was me and my guys first visit to whistler and this hotel started it off on a fantastic note. The check in was simple and straight forward. The room was so clean and cozy. The fire place gave the room a very nice vibe. Everything seemed to work well and everything was clean. The bed was so comfortable. They provide you with coffee, robes, toiletries and more. We loved the layout of the room and the hotel was in GREAT distance to everything. Food, clubs and stores were all around us. The price was reasonable and we would love to come back soon!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Kayla_Mitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Char R, Front Office Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 18 October 2017

Dear Kayla,

THank you so much for the fantastic feedback on your stay with us. A simple, straightforward check-in set the tone for a nice stay. Glad you liked the fireplace in the room and enjoyed the coffee, robes and clean, comfortable bed.

I do hope to welcome you for a return visit.

Kind regards,
Char

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Reviewed 6 October 2017

We stayed for 3 nights and the top feature is the location and friendly staff. Our small but well equipped room came complete with fireplace, full kitchen and jetted bathtub. We were disappointed that the promised fix date for the outside hot tub of Oct. 3 became Oct. 5 . The sauna was also not working, and had not been working for a long time according to staff, with no expected date to be looked at. Parking is pricey, but was nice having our vehicle secure.
The units are older and a bit dated- the jetted tub only had a couple of jets working.
Staff is helpful with excellent knowledge of what to do and where to buy, along with maps provided which included excellent advise on gentler bike trails. We stuck to the Valley trail and it made for a perfect days outing.
We will stay again as off season prices are very good.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Char R, Front Office Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 6 October 2017

Hello Teresa,

THank you for the nice feedback on your stay with Mountain Side Lodge by Executive. Our staff loves Whistler and all it has to offer, so they are a great source of knowledge about local activities. I do apologize for the hot tub not being finished on time, the rain did delay the project by a few days. It is now completed and ready. I hope to welcome you back for a future visit.

Kind regards,
Char R

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Reviewed 28 September 2017

Everything was definitely better than expected. My husband and I were very pleasantly surprised at how quick and easy it was to check in and check out. The room was incredible for a studio suite as well. Very spacious and cozy, perfect for just the two of us! We were really pleased with the service, everyone was so nice and friendly! We can't imagine staying at any other hotel in Whistler!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alexandra_palade17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Char R, Front Office Manager at Mountain Side Hotel Whistler by Executive, responded to this reviewResponded 29 September 2017

Hello Alexandra_palade17,

Thank you so much for taking the time to post such a great review of your stay with us. I really appreciate your kind words about our customer service team and the efficiency of your check in/check out. I do hope to welcome you back for another visit to enjoy all Whistler has to offer.

Kind regards,
Char R

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