I have stayed at this hotel many times including a few nights ago without problem. I believe I am a Platinum Elite Points Member because I generally like Best Western a lot. I reserved a room with my credit card and drove 1.5 hours to the hotel because I have to work in the area in the morning. I discovered that I forgot my wallet at home. The lady at the front desk acted like she had zero interest in helping me so I left. I could have had my wife call with additional credit card information or email pictures of my ID etc. I figured that they could at least see that I have stayed there several times and extend me a hand rather than send me back on a long dark drive.
My next call was to Quality Inn down the road. I told them the situation and Quality inn said “no problem just get your family member to send a picture of your ID and credit card.” I was sad to find out that Best Western would not even try to find me a similar solution. Next time I will choose alternatives including the other hotels on the same road. Thank you Quality Inn, you made my night! More
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