1st fail-We checked into our room and the couple before us had asked to be near our family and another family. We were in a tournament with several teams, we have children on different teams and it would make it easier for driving kids to games, we were advised we were all in the same area. We arrived at our room which was on the opposite side of the building amongst another team. They said they were all booked and no other rooms available.
2nd fail- our room was very outdated and in the middle of the night the light in the bathroom burnt out. not much we would be able to do as they "had no other rooms available", and i didn't need maintenance coming in and waking our kids.
3rd fail- while sitting in the courtyard a homeless man came in and was asking for a drive to Montreal and telling us about his drug issues. (Our children were in the courtyard as well)
Over all a very frustrating experience, second time staying in this facility and it will be the last time. I will now be booking our team at another location for our tournaments.