The staff were very friendly and pleasant from check in, to advise on local restaurants and things to see to check out. Very friendly and pleasant to chat with. Hotel was clean and made us comfortable travelling during an pandemic. Our first time visiting Fredericton but hope to return if there is a Harvest Festival fall of 2021More
Wyndham
Booking.com
Delta Hotels
After checking into another establishment in Fredericton we found that establishment to be lets say "not as advertised". Left quickly so we needed another place to stay quickly. We went to The Crowne Plaza it was great. Clean, great staff and price.
Thank you for your wonderful review! I'm pleased to hear that we were able to help you enjoy your stay in Fredericton!
We hope to welcome you back again soon!
Best regards,
Kyle
Unfortunately, my family and I will not be staying here again. Everything at this hotel has a fee which is not realistic for a young family. We splurged on a king suite and it was absolutely beautiful, but there was an additional fee for parking and no complimentary breakfast. Also, you can hear everything from the rooms. We were kept awake all night by people in the hallway. I will say the aesthetic of the hotel is amazing.
Hello samanthagD8474XC,
I am glad you left feedback. Thanks for giving us a try!
With the goals to achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, I'm sorry we missed the chance to give you one. I am sorry to learn about your disappointment with the additional charges for parking and no complimentary breakfast. I am also concerned that you were not able to sleep well due to the noise in from the hallways. We truly care about your stay and be assured that your thoughts will not go unnoticed. I have shared your comments with local management, trust that they will take the necessary steps to improve our service.
Thanks for noticing how attractive our hotel is. I hope you give us the chance to host you again next time.
All the Best,
June A.
Case Manager
IHGService
Great stay! Very friendly staff. Very convenient downtown across from the Fredericton convention center. Room was newly renovated and spacious. The Joyce pub is off the main lobby and is a popular bar. Lots of craft beer on tap.
Thank you for your fantastic review! I'm thrilled to hear you enjoyed some of the beer from over 30 New Brunswick breweries!
We hope to welcome you back again soon!
Best regards,
Kyle
This hotel is very beautiful. I stayed there for 3 nights in January 2020 for business.
The lobby is gorgeous--lots of marbel and a grand staircase. There are to bar/restaurants accessible thru the lobby so you don't need to go outside in the extreme January cold for lunch/dinner or beverages. Breakfast buffet is good.
I had a King bed room which was nearly new in decor. Very clean, with a comfy bed. The only note I would like to tell management is that the heat in the room needs to run constantly to keep a decent temp in winter because the heating units let in a lot of cold outside air, which you can feel on your feet. I'm sure this adds great expense to the hotel and fixing it could save them money and increase guest comfort. Also, the window drapes practically cover the heating unit exhaust, so the heat gets directed into the window and not into the room. I tucked the drapes into the window frame and the room did a better job staying warm.
Aside from that this is a lovely destination in downtown Fredericton and I plan on returning both for business and perhaps with my family in summer. Service was A+ on every level.
Thank you so much for your kind review. We are pleased that we were able to provide you such a comfortable stay. We are happy to hear that you enjoyed The Joyce and Maxwell's during your three nights with us along with our newly renovated rooms.
Thank you for the feedback about the heating unit, we are currently in the midst of switching out all of our old units with new ones, however, we will definitely pass the information along to our engineering department so that they can try and come up with a solution to avoid that issue in the future.
We hope to see you again soon!
The Hotel Lobby is beautiful. The rooms were very well kept. The desk agents and on-site manager? (I'm not sure) were very friendly and helpful. Good recommendation on restaurants etc. Fast WiFi that helped me get the job done during this trip. Will be back again.
Thank you so much for your kind review! We are very happy that you found our team so friendly and helpful! We are pleased to hear that you enjoyed our newly renovated lobby and rooms as well as the onsite pub and restaurant! We will be sure to pass the feedback along to all of the departments! We look forward to welcoming you back in the future!
