Great hotel in a very quiet city. The whole hotel and our room in particular was clean and comfortable, Reception and breakfast staff were friendly and efficient. Our King room was spacious and featured a large desk, comfy bed and a coffee/microwave station. Buffet breakfast was very good and included a water bottle filling station. Location is good. Close to the highway and about 4 km to the waterfront and downtown.
Wyndham
Expedia.com
Booking.com
I haven’t gone through the night, but before trying to go to sleep, I feel that I’d share my experience so far. I’m staying on the third floor of a four story building. I can literally hear every step of the guests staying in the room right above me and also hear the guests’ voices from the rooms on the sides. The sound proofing of this room is extremely bad. I cannot remember ever living this in a hotel, maybe in a “auberge”, but never a hotel. Of course, as usual, the door banging coming from the hallway can also be heard.
Hi acardb,
Thank you for taking the time to post a review of your stay with us. I was very concerned to read your comments regarding soundproofing, noise, sleep quality, and comfort. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.
Your loyalty as an IHG Rewards Gold Elite member means a lot to us and I still hope you would give us another chance in the future.
Orlando A.
Case Manager
IHGService
decent hotel. clean room and comfortable beds. breakfast was severely lacking though. turkey bacon only. srs? yet two options for omelette. one plain the others exactly the same but with peppers…. i had higher hopes as this was one of the first breakfasts that wasn’t bagged.
Dear adampits,
thank you for sharing your impressions of your recent stay with us.
I am very happy that the cleanliness and comfort of the room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about our breakfast. Please be assured that I will forward your comments to our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.
Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
The beds are most comfortable. Spacious room. Hot breakfast a plus. If you are at a rush there’s a bag it grab breakfast to go.
It’s a good deal for the price. Easy check in and check out.
The landing has nice hardwood floors. If only they could also change the room carpets. That’s a bit tired out.
We stayed here one night on our way to Ontario. We had a travel emergency (tire blew) and had to adjust our dates. The front desk was very helpful and made us feel at ease. We stayed before here and will be back. We had a king suite which was great for relaxing and recovering.
The hotel is new, clean, bright, and well maintained. The towels were a good size and thickness. Being scent sensitive, we appreciated the low scent cleaning products used. The only draw back about our stay is that the beds had duvet covers which we do not like and find way to hot to sleep under.
